Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Al Amrami & Scott Miranda
My Review of Ira Toyota/Scion of Tewksbury:
We recently purchased our Toyota Rav4, limited from Ira (Tewksbury) and worked with Al Amrani and Scott Miranda.
Our initial impression was frankly OK and we were pretty sure we won't work out a deal there. The dealer asked questions about our life-style and see what fits well for us. But we knew exactly what we wanted and so found these questions irrelevant and a little annoying.
What Al didn't know was that we had done our homework quiet well. We even took my computer along with us to play around with the numbers and see if the total cost fit in our budget. We suggest that you guys do something similar as it really helps to work out a better deal structure!
Anyway, in about 20-min or so things started to look positive and our first impression of Al changed. We found him to be rather nice, friendly and someone who was trying hard to make the deal happen. Like any dealer, he did try selling a black SUV that was on the lot. However, he was not very pushy about it and once we said NO to that SUV, he moved on to work out a deal for the SUV we wanted. After a few hours we finally agreed on a pretty good deal and we were also able to apply my $1000 student credit towards the payment.
When it came to pick up the SUV though, I must admit we weren't very prepared with the extended warranty pricing/packages the dealers tend to push the very last minute. I wish we had read more about it and after sitting with Scott Miranda for 2 hours or so landed up taking an 8-year/75000 warranty. We frankly were not very sure about it though, however Scott mentioned that we could cancel it within 30-days if weren't happy about it.
We came home, thought about it and realized that the extended warranty was not for us since we were not sure about our driving habits and that money could go towards another car we plan to buy. Having read about the weird stories about warranty cancellation on the internet, I must admit that we were a little worried.
I called Scott the very next day and to my surprise they did keep their word. In about 2 days Al emailed me saying that our extend warranty was canceled and that they will email us and updated agreement.
Overall, Al and Scott were quiet helpful. They even took care of the car mats that came with our new SUV. Apparently it was bad and the threads were already falling off. So they put in order for a new one right away. Hopefully I get mine in the mail soon!
My suggestion for you guys is --
(1) before you walk into any dealer location, read about them, DO YOUR HOMEWORK on the car with all the pricing and APR that's available. Read discussion board information and only after all that make an offer.
(2) Also, make sure you take everything in writing, because the dealers work with a lot of deals in a day and so they tend to forget things. For e.g. it was not sure if my car had mudguards, but I got them to write it down when we made a deal and was able to show them during the day of pickup and not pay extra for it.
(3) Oh and please read before you sign anything. On the day of the pickup, I signed a different higher pricing for the car by mistake and my husband noticed the change in the price. We told Scott about it and showed him a previous price copy we had agreed upon. He took care of it right away.
Hope my experience help you new car buyers, all the best!
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