Ira Toyota of Danvers

We had some issues with communication and financing, but Mark Giovanni grabbed the proverbial bull by the horns and got things straightened out. Thanks Mark Mark Giovanni grabbed the proverbial bull by the horns and got things straightened out. Thanks Mark More

I was last week to fix a big nail on a tire. . they ended up replacing it. The passenger tire was also flat and we havent find anything on it, but it need air every two days, wich we did a day be . they ended up replacing it. The passenger tire was also flat and we havent find anything on it, but it need air every two days, wich we did a day before appointment. They said they could't check because the tire wasn't flat that day.. They said, come when the tile is flat again(i didnt understand why) . My questios is,, why , after 3 and half hour they only replace the tire with a visible nail, and didnt take care if the other one??? Now I am here again, for over 3hours jut to replace the other tire.... they suck More

I will never go back to Toyota of Danvers to purchase or lease a car. I made an appointment to buy out my lease and I walked into the dealership and there was no one assigned for my meeting. The workers are lease a car. I made an appointment to buy out my lease and I walked into the dealership and there was no one assigned for my meeting. The workers are too lazy to complete the paperwork to buy out my leases car. They told me that I needed to call myself and do it on my own. I am outraged and very upset. Our family has bought four Toyota’s and our customer loyalty was not even considered. I cannot believe that the workers there would not help me and take the time to work with me. Very disappointed and will not recommend this dealership to family and friends. More

Excellent Great Customer Service Ernst Jean Jacques is Amazing + Bilingual Vehicle satisfaction Good price Follow up after buying is Amazing + Bilingual Vehicle satisfaction Good price Follow up after buying More

Recently purchased a 2021 Acura RDX Technology package. The first salesperson was not helpful at all and luckily another salesperson ended up assisting me. The only thing that I did not like about my exp The first salesperson was not helpful at all and luckily another salesperson ended up assisting me. The only thing that I did not like about my experience at the dealership was - 1) The interaction from the initial salesperson. 2) They tried to give me only $1,500.00 for my trade in, when I was at another dealership 2 weeks before and they offered me $4,500.00 for my trade in and was going to install a remote starter for me. Thanks to the 2nd salesperson he was able to get me closer to what the other dealership was offering to do and pricing for my trade 3) When I received the pricing sheet there was a charge for $295.00 for Nitro Fill which I was not aware of and did not authorize. Also, was told at that point that all of their vehicles have Nitro Fill and this option can not be removed. Things like this should be discussed with the customer before adding and it should not be mandatory as not everyone wants this option. Even though we were waiting for the title to come in there was plenty of time for this to be discussed, so that I the customer could research and make an informed discussion about the Nitro Fill . Other than the issues listed above, the experience was not horrible and I am happy with the purchase as I have been searching for this vehicle (especially the color which is hard to come by) More

If I could give this place a ZERO rating I would! First Ever visit I expressed some concerns and I was quickly dismissed; I kept asking for assistance and they simply told me to call Toyota. 2nd First Ever visit I expressed some concerns and I was quickly dismissed; I kept asking for assistance and they simply told me to call Toyota. 2nd visit I asked them to check my door panels because they kept popping out and I was tired of pushing them back in. After my service was done they handed me my keys and paperwork and showed me the door. I said no, let me review the service work... they added a bunch of bogus service notes stating that I damaged my own car. I asked them to explain, they wouldn't and i kept asking for details. The service rep stated that my panels were damaged due to the Tints that were installed. I showed him pictures and videos of the Tint install; I was present when they installed the Tints and not one panel was removed. Ive one many vehicles, all had Tints installed and not one panel was ever removed. I asked them to remove the service notes. They said no, get out. I emailed the dealership, spoke with a manager who promised to help me but he lied, he didnt do anything. Fast forward a few weeks later, I asked to speak with someone higher up and I did get a call. I was asked to give details of both incidents, which I did and the guy stated "SO WHAT DO YOU WANT ME TO DO ABOUT IT?!" . I replied, good question. I've given proof that the service notes were false, I've asked for helped and been bruised off, can't even speak again, everyone dismisses me. To be honest, I think that I may be getting discriminated because I am a short hispanic male and people think I can be brushed off easily. The service guy I spoke to dismissed me and said he had enough of me, then slammed the phone on me. This dealership is more concerned about the numbers, getting paid, more than the quality of work and customer service. I will be calling the toyota 800 number to report this dealership and try to remove the false notes. I've heard of others being charged extra and waiting excessive times (I waited almost 3 hours for just an oil change, nothing else). More

Great service. Nate brungot was great to deal with. Great work done on my truck Nate brungot was great to deal with. Great work done on my truck More

They would not sell to anyone who lives outside of their area. I know this is a tough vehicle to find but that is an unfair practice. area. I know this is a tough vehicle to find but that is an unfair practice. More

Ahmed was the best to deal with! A lot of dealers gave me different answers, Ahmed was the only sales manager to be transparent with me. I do recommend this dealer A lot of dealers gave me different answers, Ahmed was the only sales manager to be transparent with me. I do recommend this dealer More

I found a car online they had on their lot. I’m an out of state buyer. I asked them to run up the papers to buy and I noticed they raised the purchasing price higher by a couple of thousand dol I’m an out of state buyer. I asked them to run up the papers to buy and I noticed they raised the purchasing price higher by a couple of thousand dollars. Once I noticed what they did with the bait and switch they stopped returning my calls. Also, they changed the lighting of their pictures to make the cars look better than they are. Typical bait and switch. More