Ira Toyota/Scion of Danvers

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Sarmanian

My Review of Ira Toyota/Scion of Danvers:
My experience with purchasing a new vehicle at ira toyota of danvers was eye opening. everyone, starting with the person that openend the front door,the salesperson (steve),all the way to the finance manager were the best people i have ever dealt with. I have never felt comfortable going to a car dealership until last week. Good for you toyota. keep up the good work.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Teri

My Review of Ira Toyota/Scion of Danvers:
Teri was very helpfull and knowledgable. I was able to quickly understand what I was getting for a deal. There was no run around. The folks at Ira were very helpfull. I would recomend them. Teri was very professional and so was the sales manager and finance manager

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Teri Scott, Melissa, Keith & Junior

My Review of Ira Toyota/Scion of Danvers:
Teri was knowledgeable about the products and worked with me to find a car the met my exact needs. I made three visits to Ira - one was a walk-in and the other two were by appointment. Teri always had the time to work with me in a very pleasurable way.

Melissa was the "Business Manager" for my deal. She was very capable and friendly. I felt very good about the business process of buying this vehicle.

I only had limited interaction with Keith the floor manager, but found him to be helpful, friendly and supportive of Teri and my transaction.

"Junior" - I'm not sure of his title, but he was the person with "final" say over the negotiated price of my car. In the final negotiation of the car, I presented my offer price and was told emphatically that there was no way he could accept the offer and that he was already losing $1,200 on the deal. He showed me his magic computer screen that "proved" how much he was losing. At that time, we were forced to conclude that we couldn't reach a deal. The next day, Ira Toyota called me to tell me they could accept my deal. This charade was a waste of my time and made a mockery of Junior's "proof" that he just couldn't work with me at my price.

That said, price is always contentious and we knew that going in. All in all, I was very, very pleased with the process.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dont remember his name

My Review of Ira Toyota/Scion of Danvers:
My experience here has been awful... First, I bought my car here and I got ripped off. I think the sales man took advantage of me because I am young. At first everything was good until I got home with my car and noticed that something was broken in the bumper at the button and my car didn't have original Toyota wheel covers. I called the sales man and he told me to schedule a time to fix it. I did. They made me wait for an hour and then told me I had to come back another day. That other appointment never happened.

I got busy at work and school, time passed by and nothing happened.
I didn't learn my lesson the first time and I kept going to the dealer for maintenance. Last time I went there was for an oil change and a tire rotation. When I got home, I noticed 3 of my wheel covers where broken and one was missing. I called the dealer, spoke to the service manager, Kathy, and we had a few conversations back and forth to get new wheel cover and then she stopped answering my calls and nothing happened.

I finally learned my lesson and I AM NEVER GOING BACK THERE! I will start giving maintenance to my car elsewhere because this people don't know how to take care of their customers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ricky & Keith

My Review of Ira Toyota/Scion of Danvers:
Both of them were very nice and pleasant. First day ricky helped me find a right vehicle for us, next day my wife picked the color, she insist me to buy from him. Pleasant experience, No pressure at all.
price was okay, he was very patientful and knowledgeble.
Had very bad experience with Atlantic at Lynn and Woburn toyota.One thing about ricky we like,he cares about his job and his customers.
He wants to be on toes at all the time during customer service.
I am in sales too and I know how much efforts he puts in to make customer satisfy. He has a bright future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken S. Oeun and Terri

My Review of Ira Toyota/Scion of Danvers:
Excellent. Straight forward. I knew exactly what I was looking for and they help me find that with my new Toyota Matrix. There was no pressure at all to buy. I was looking for a car to match my active lifestyle and they helped me to find that in a very relaxed atmosphere. Especially during a Holiday week!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Oeun

My Review of Ira Toyota/Scion of Danvers:
Ken Oeun was very knowlegable when it came to any information I needed when I was considering buying a Toyata. He was patient in explaining every thing to me. I found him to be friendly and concerned with helping me buy the car that was best for me. Thank you for all your help and I will recomend Ken to any one else.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chaz Sokha

My Review of Ira Toyota/Scion of Danvers:
Purchasing an automobile these days is not the most wholesome experience one can look forward to. However, buying a new Toyota Rav4 from this sales individual and this dealership proved to be something different. Chaz was friendly, attentive and far from being aggresive. He was very informative, gave us good info and feedback. His follow up was very helpfull in assuring us a smooth buy from start to finish. I would characterize this buying experience, from this salesman (Chaz Sokha)as being extremely pleasant. I would recommend anyone interested in buying a Toyota from this area to seek out Ira in Danvers, and Chaz Sokha at Ira Toyota, Danvers, MA

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: RickyI

My Review of Ira Toyota/Scion of Danvers:
I never knew about this website. While picking up my new car he insist me to spare some time and share your experience here of buying a new car at this dealership. I am completely staisfied and happy customer.
It's not only the price, right car, color and service he gave that made my daughter happy.
She is very happy and excited about her new car. We are pleased with his services. we will definitely suggest his name and dealership to our friends and relatives who ever is in market for new vehicle.
I suggest his name and dealership to every one who ever interested in buying Toyota.
Dealership is Ira Toyota, Danvers and salesperson name is Ricky Arora.
Jim.

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