Ira Toyota of Danvers

Would have given a 0 star rating if I could. For a seemingly reputable business I was shocked that they are running a classic bait and switch scheme. Confirmed with their sales representative th For a seemingly reputable business I was shocked that they are running a classic bait and switch scheme. Confirmed with their sales representative that a car I like was available twice. Drove to their business in heavy traffic on a Friday evening only to realize that the car had been sold. Wasted two hours for nothing. More

Have been using this service for many years. 4 different cars. Very professional service. I always feel welcomed. Any service is needed is explained well. Comfortable and clean accommodations fo 4 different cars. Very professional service. I always feel welcomed. Any service is needed is explained well. Comfortable and clean accommodations for waiting. Expensive but trust is more important. And my car gets washed!. More

Great dealer, stuff are really profesional no complain for the past 4 year I been using they services buying car and they came really good for the past 4 year I been using they services buying car and they came really good More

I have bought many cars from dealers all over the USA and I have to say that this dealer was definitely at the top! From start to finish, fair negotiations/price, friendly staff on all aspects of the transac I have to say that this dealer was definitely at the top! From start to finish, fair negotiations/price, friendly staff on all aspects of the transactions. Each department was very responsive and had excellent service. I'm glad I landed on their site and will definitely continue to do business with this stand up company. Thank you Ira Toyota! More

Thank you Ira and Robin for a great car buying experience! The process was efficient and Robin found me exactly what I was looking for. experience! The process was efficient and Robin found me exactly what I was looking for. More

Terrible treatment from Ira of Danvers. I couldn't reach service dept, trying several times. After a few calls, a woman answered. Not sure of name but she did seek someone in the serv dept. I waited on line service dept, trying several times. After a few calls, a woman answered. Not sure of name but she did seek someone in the serv dept. I waited on line since she wasn't getting thru to them either. She came back & told me that the serv dept was busy, but I should make appt now for early the next morn. I wanted to, however, get a ballpark of cost cause I needed a lot work done on vech. She put me on hold while she spoke w serv again. She came back to assure me that someone would call back late aftn, or certainly before the end of day. Trusting that, I made an appt. But... No Call Late Aftn & No Call By End of Day. Obviously, they were too busy for me, or maybe, cause I was a new customer, thus No Call. I had heard some good things about IRA of D' and wanted to have work done there. My expectations were flattened! Very disappointed! So the next morn I called Toyota of Watn instead, who I hadn't been to either. I got an est' & set up an appt. I was greeted by mgmt as I came in & brought to a serv person who answd my car concerns and prioritize issues. Got the car repaired. He gave me discounts on pricing, w/o me asking, had inside of car cleaned, and explained things I may want done in future visits. Kudos to Toyota of Watn.. 5⭐ w good prices, great cust' service, and a nice overall experience More

Great follow up and customer service. Worked with GM, Mark Giovanni, and he was incredibly helpful! Mark Giovanni, and he was incredibly helpful! More

Don't be sucked in by misleading ads. 19.95 oil cjang cost 63.16 cost 63.16 More

I just purchased my certified 2018 Highlander back in June and had it serviced 3 times already. The first service was a month after my purchase. My front brake rotor was pulsating so much that it was vib June and had it serviced 3 times already. The first service was a month after my purchase. My front brake rotor was pulsating so much that it was vibrating so bad and making a lot of noise.. They replaced the two front brake pads and rotor since it was still under warranty. My second trip for service was that my parking brake makes a clucking noise when it is release/disengaged. It sounds so loud that I am embarrassed to say that this is a certified vehicle that I purchase from a dealer not a wholesaler. It shouldn't make that kind of noise. The sale advisor must of had a bad day to begin with on a Saturday and should not handle the situation with an attitude. I understand that 200 plus vehicles are coming in for service on this day but this is the only day I can bring it in. We all dealt with stressful situations and working in a customer service dept you should have some patience. I purchase my car with warranties and it should be looked at if I had any concerns. I went to check with the sales advisor Danny Morales and not one kind word he spoke to me just mentioning to me that I've only been here an hour and half and it takes a minimum 2 hrs to diagnose your car. First of all you should let me know what the mechanics is going to do and tell me an estimate of how long it will be in the beginning instead of me checking in. I noticed other sales advisors are so pleasant and they explain their situation to their customer in the most friendly way. He finally told me that a piece of the part was dislodge and they had to open up the drums to replace it, now that's a Red flag right there. So should I be concern about what else is next to bring my vehicle in again. The noise is still there and I brought it back today on Monday. They diagnose the problem with the same position like I told them when the vehicle is parked on an incline hill and a different mechanics/foreman told him that it is normal to hear that sound when my car is parked on a hill. That's was it, nothing else can be done. There is nothing else they can do. I am not happy at all and I am truly not satisfied with this result and the whole experience and customer service I had encountered. I bought my car certified and I have to bring in the vehicle 3 times for services. I should of spent my money on a brand new car if that was the case. I purchased my car with a down payment of 9k in cash the same day and I should of been treated with more respect and as of any other customer that first chose this dealer and have trust in them for selling me a car. I usually don't write reviews because I don't have the time. I am a busy healthcare worker/mom with a busy schedule and is always there to treat my patient with the best treatment and hope that I will get the same when I needed it most especially with the vehicle I just purchased that I rely on for work. I don't want anyone going through this like I did. I am so disappointed with the service. Also I was not given a Manual book or had a full tour and guide to my purchase. I had to request one when I first brought my car in for service. I had to Google on my own about the electronic features. Terrible from the start. They rush you to purchase the car and just brush you off when the deal is done. I hope the higher Manager reads this review. I will try to bring my car into another mechanic for a 4th opinion. I want to return this vehicle back so bad. More

I came in for an oil change and tire rotation. The service department tried to bill me $50 for a replacement oil cap assembly I did not want and did not need. After the experience, I took my car to tw service department tried to bill me $50 for a replacement oil cap assembly I did not want and did not need. After the experience, I took my car to two separate service stations who confirmed that there was nothing wrong with my oil cap assembly. Extremely disappointed. More