Ira Toyota of Danvers

Had a very unique situation and worked with Mark Giovanni who made it right! Very stand up guy! Salesperson Akeem Robertson provided personal excellent service to make sure I had a positive experience! who made it right! Very stand up guy! Salesperson Akeem Robertson provided personal excellent service to make sure I had a positive experience! More

I am a returning customer after having gone to Kia for a few vehicles, and I have never had worse service from Ira. The sales person was new, so I gave a lot of patience to this transaction, but I was incon few vehicles, and I have never had worse service from Ira. The sales person was new, so I gave a lot of patience to this transaction, but I was inconvenienced at every turn. I had to follow up after my initial appointment and come back to purchase when I have always heard back from sales people before, red flag #1. The vehicle I wanted was not on site, so I had to come back a third time to pick up the car, no problem. The sales person stated he would call me once I was able to pickup the car the day after purchase, but I never got a call, again having to chase them down for information. I called him, the sales manager, and the dealership multiple times until I got an answer. They told me to come at 6pm so I wouldn't have to wait, and I still had to wait for over 30 minutes as the sales person was nowhere to be found. They then never told me I needed to come back for my inspection and registration. I was not told that I needed to take my registration from my old car so I was driving around illegally for days. I have always been given my registration and had my car inspected upon pickup. This car was purchases on 6/29/21 and I had to again chase down my sales person and sales manager and have not even gotten my registration yet. When I finally heard back I was told to make an appointment with service and I'd get my registration then. THIS IS SUPPOSED TO BE HANDLED AT THE TIME OF SALE. I should not have to chase the dealership down to get this done. That's why I paid for the dealership to do it. Next time, I'm doing it all myself. It was such a headache and it will be over two weeks until I can get back in to take care of the inspection and registration, so again I am driving around illegally. My suggestion: better training for your sales staff. When the sales manager is CC'd on emails due to lack of response from sales staff, they should have the courtesy to respond to make it right. Really bad customer service. More

Brought my RAV4 in because the radio had failed after waiting for 3 hours the service person came out to tell me that the radio needed to be replaced. No radios in stock. Did not know when they would rec waiting for 3 hours the service person came out to tell me that the radio needed to be replaced. No radios in stock. Did not know when they would receive one This is a theme for Ira dealerships. No parts are ever in stock. I call the service department the Non-Service department More

If I could give it a no star we wouldFor two weeks we If I could give it a no star we would For two weeks we called Ira Toyota to locate a jeep we saw on their lot. For two weeks they told us they did If I could give it a no star we would For two weeks we called Ira Toyota to locate a jeep we saw on their lot. For two weeks they told us they did not have it. Finally after calling the Ira Subaru dealer next door they were able to say it was on the Toyota lot and was a trade they would have someone at Toyota call us. No call....when we called they insisted it wasn't on their lot. Told them to go walk their own lot....and guess what they found the jeep. Schedule an apt to test drive the jeep. Came in my daughter test drove it and we started discussing money. Then a manager comes over and tell us it was sold the night before at 8:30. So you had us drive a vehicle that wasn't available. Thank you for wasting our time. I emailed how unhappy we were with the customer service and the response was it was sold when we were out on a test drive. Obviously Ira Toyota staff can't be honest and the dealership is lacking in knowledge of what is on their lot. Stay away from Ira Toyota More

They were very helpful when I was choosing a car. Also, they provided excellent service by asking what I needed when looking for a car. they provided excellent service by asking what I needed when looking for a car. More

First time buyer at IRA Toyota. Robin D. Is the consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would/ Will reccomend IRA Toyota to my friends and family. THANK YOU Robin D. For your help. John from Swampscott Ma. More

Online scam, thought we’d bought a car in their website only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson w only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson who told us that the car was already sold. Wouldn’t recommend this dealership to anyone! More

Had the displeasure of working with Sales Manager Michael Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do here?” I explained my offer again and he scoffed and told me that wasn’t going to happen. He then said “I don’t want to upset you or you leave here upset”. Would have had said that if I was man? Probably not. Spoke down to me the entire time. More

I went back to Sean Leonard at Ira Toyota (Danvers) because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. Peop because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. People know him and so he's a hard person with whom to get an appointment, but he's great and focused. I'd go back to him again and again. More