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Ira Toyota of Danvers
Danvers, MA
1,780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 17, 2020
The only One time I don’t see Aiman V, I get treated rude by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. More
by Millionaire78
Employees Worked With
Max F
September 28, 2020
My last service call was an experience that I would remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transpar remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transparency" and "Professionalism". I would gladly add one of my own and that is "Honesty". Thanks Mario. More
by Great Service
Employees Worked With
Mario Pappalardo
September 27, 2020
I used Truecar.com to negotiate the deal on a new 2020 Camry XLE AWD. The salesman got the deal approved with a "low ball" trade-in for my 50K mileage "Mint" 2012 Camry XLE. I didn't like the trade but Camry XLE AWD. The salesman got the deal approved with a "low ball" trade-in for my 50K mileage "Mint" 2012 Camry XLE. I didn't like the trade but said ok anyway. Then the salesman upped the deal with a couple add-ons. $295 Nitrogen Tire Fill and $695 aftermarket remote start. Not know any difference, agreed. I paid cash for the car. After arriving home I installed the Toyota App on my android phone. It communicated with the car correctly but would not remote start from the app. After the 4th call to Toyota Connect Customer support, I found out the aftermarket remote start will not allow the Toyota App remote start work. Toyota Corporate Customer support sent notice to the dealer Customer relations manager. She went to bat for me and the sales manager agreed to refund my $695. I let the nitrogen fill $295 addon go...should have gotten that refunded also because the car already had nitrogen in the tires from the day it was delivered to the dealer! I can say this: I am very happy with the follow up on my complaints but very unhappy with the sales tactics. Very unethical! Watch out. Make sure you know everything about the vehicle you wish to purchase. I did not know the car already had remote start and nitrogen fill. More
by shortstp
Employees Worked With
Linda Fair, Abdou Ouhaj
September 12, 2020
I had done a lot research about the vehicle I wanted to lease (comparing prices and models) and I know I got a very good deal here. I was treated fairly and respectfully and did not feel pressured. I was d lease (comparing prices and models) and I know I got a very good deal here. I was treated fairly and respectfully and did not feel pressured. I was definitely concerned after reading some of these reviews, but I must say my experience was very positive. There was a minor glitch and Sadik had his manager call me to be sure I was happy with everything. More
by mm
Employees Worked With
Sadik, Michael
September 06, 2020
Went in for 10k service. They wrote that they rotated tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil level and it was low. I have free service the first two years but still, I will not be going back. Very disappointed to say the least. More
by Sm
Employees Worked With
Different
August 31, 2020
I bought a Toyota Sienna 2015 in April 2019 ...worked I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. More
by vvtran3
Employees Worked With
Jim Haskell
June 09, 2020
This is by far the worst car buying experience that I could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price when you arrive, this is in direct violation of Massachusetts regulations, when questioned they become more abusive (particularly to women and young people): 940 CMR 5.00: MOTOR VEHICLE REGULATIONS: 5.02 (3) It is an unfair or deceptive act or practice for a motor vehicle dealer to advertise the price of motor vehicles unless such price includes all charges of any type which are necessary or usual prior to delivery of such vehicles to a retail purchaser, including without limitation any charges for freight, handling, vehicle preparation and documentary preparation, but excluding taxes and optional charges for the dealer's preparation of title and assistance in registering a vehicle. 5:02 (6) It is an unfair or deceptive act or practice for a motor vehicle dealer to fail or refuse to sell a motor vehicle in accordance with any terms or conditions, including price or warranty, which the dealer has advertised or otherwise represented. https://www.mass.gov/doc/940-cmr-500/download If this happens to you, you can file a complaint with the Massachusetts Attorney General at: https://www.mass.gov/how-to/file-a-consumer-complaint When asked about the warranty, they try to sell you an "extended warranty" without disclosing the price, merely quoting various payments without proper disclosure. Many of the used cars did not display the required FTC Buyer's guide: https://www.consumer.ftc.gov/articles/0055-buying-used-car#dealer You can file a complaint here: https://www.ftccomplaintassistant.gov/#crnt&panel1-1 If you are subjected to their unfair, abusive and illegal sales practices please file a complaint with the attorney generals office and become familiar with Chapter 93A of the Massachusetts General Laws, you could receive treble damages, plus attorney's fees. https://malegislature.gov/laws/generallaws/parti/titlexv/chapter93a More
by cchiposky
Employees Worked With
Curtis
May 29, 2020
Worst sales experience ever The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to bu The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to buy unneeded extras. More
by fmas321
Employees Worked With
Several of the sales staff.
May 24, 2020
a mixed bag Purchased a 2018 Toyota Sienna on May 13. (Deal# 95502) The paperwork went fairly smoothly and the sales person (Jamier Gonzalez) was courteous and Purchased a 2018 Toyota Sienna on May 13. (Deal# 95502) The paperwork went fairly smoothly and the sales person (Jamier Gonzalez) was courteous and professional. However there was an inordinate amount of time waiting for the release of the vehicle and then learned we would be responsible for a 50 mile shuttle back to the dealership for Jamier. Also discovered when we got home there was an obvious scrape on a small section of the lower right panel. (Have pictures to document.) Although we recognize our responsibility to look over the vehicle carefully, believe the dealership is ultimately responsible for noticing and documenting those scratches and could have mostly buffed them out in their shop. (No such damage was reported in the inspection report.) Overall am satisfied with the vehicle and the price was fair, but believe the dealership was lacking in the above mentioned areas. Ed Olson Scarborough, Maine This is an edit to my review. In fairness didn’t give the dealer an opportunity to rectify the damage issue so was pleasantly surprised when Jason Edwards, the used car manager, contacted me uninitiated and offered compensation. A fair settlement check was then sent. So ultimately the true test of a business is how they respond after a sale and IRA of Danvers met this test well. So overall give them high marks. Ed Olson More
by eolson2
Employees Worked With
Jamier Gonzalez
May 18, 2020
Worst place ever.bait and switch tactics. Will never buy from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more money than she wanted to spend.....what a surprise so she goes to pick up the car and it won't pass inspection..... So they lend her a car.....with no gas in it customer service. Really?????? And she paid cash for it...these people are pethetic! More
by alc1513
Employees Worked With
No
