Ira Toyota of Danvers

Worst place ever.bait and switch tactics. Will never buy from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more money than she wanted to spend.....what a surprise so she goes to pick up the car and it won't pass inspection..... So they lend her a car.....with no gas in it customer service. Really?????? And she paid cash for it...these people are pethetic! More

Dishonest sales practices made us to walk out from the dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exc dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exceptional and close to 800. So based on the score they decided to flip the initial lease quote and gave me higher monthly lease numbers and requested to put around $500 down. I went to another Toyota dealership and was approved for tier 1 credit and got the lease numbers lower then Ira quote me on. Dishonest practice. Stay away from them More

Dishonest Service Advisors - You CANNOT Trust Ira After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticke After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticker. Due to a failed side marker light, moisture in a lens assembly and "failed performance test" battery, I was advised not to drive the car off the lot without paying $537 (for new bulb, new lens assembly and a new battery). Looking at the state inspection report, there was no mention of a battery problem. I replaced the bulb myself for $6 and spent 30 minutes draining and resealing the lens assembly (it appears a loose gasket allowed some rain in). I had the car retested the same day and it passed with flying colors. I can understand wanting to up-sell parts and services, but there's a line that was excessively broken here. There was no need to try and hold my car captive for over $500 when $6 in parts and some quick labor was all that was needed to get it back on the road. I do expect to have to replace my battery in the coming months, but contrary to Ira's advise it was not necessary to pass inspection, nor was a brand new lens assembly. I will not be returning to Ira for future service or car purchases and would advise anyone else to steer well clear too. More

Bad, very bad Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place More

Blake Rickerson and his team are the best in the business! The buying process was effortless and everything was handled for us. They made the impossible possible for me and my family. I cannot than business! The buying process was effortless and everything was handled for us. They made the impossible possible for me and my family. I cannot thank them enough. I highly recommend anyone looking to purchase a vehicle to check him out! More

Misleading and deceptive All of the bad jokes and anecdotes you've heard about dishonest car dealerships take flesh in this place. Here is today's experience: I was mislead All of the bad jokes and anecdotes you've heard about dishonest car dealerships take flesh in this place. Here is today's experience: I was mislead and, in my belief, defrauded by the service associate who convinced me to purchase a wheel alignment and balance on my 2018 Toyota Corolla. I brought the vehicle in for standard 15,000 mile service which is included in my lease. The associate told me that they "recommend" cars receive an alignment and balance every year, and that I was six months overdue. This service cost $140. I told him that I was not experiencing any of the symptoms of a mis-aligned wheel and questioned the need for this (the car was also at only 13,000 miles) but he persisted, making me feel like I was irresponsible for not moving forward. Not surprisingly, the computer readout showed that the wheels were in almost perfect alignment with the exception of a small discrepancy in one tire -- hardly anything to warrant an expensive alignment. After the fact, after I did some research and found that wheel alignments are recommended every 2-3 years or when symptoms present -- not every year as the technician falsely indicated. I called the service manager to express my disappointment in feeling duped, and he was cold and unsympathetic, saying that I had "authorized" the service and they had performed it. Massachusetts Motor Vehicle Regulations 940 CMR 5.00 states that "It is an unfair or deceptive act or practice for a repair shop to make or authorize to be made in any manner or by any means a statement which it knows to be or, in the exercise of reasonable care, should know to be untrue or misleading including, without limitation, the following types of statements: (a) That repairs are necessary or desirable when such is not a fact." I believe that is exactly what happened in this instance. I have filed a complaint with the Better Business Bureau, and will be following up with Toyota corporate offices. Other experiences I've had at Ira include: -- a service technician having an accident in my vehicle while performing an oil change because he was driving recklessly around the garage -- a service technician failing to replace the cap on a part that was serviced triggering a "Check Engine" light and another trip to the service department. -- overheard misogynistic remarks between male associates -- salesmen playing basketball in the showroom and bouncing the ball off new vehicles You would do well to find an honest mechanic in your neighborhood, or another Toyota dealership that deals honestly with customers. More