Ira Toyota of Danvers

Brought my RAV4 in because the radio had failed after waiting for 3 hours the service person came out to tell me that the radio needed to be replaced. No radios in stock. Did not know when they would rec waiting for 3 hours the service person came out to tell me that the radio needed to be replaced. No radios in stock. Did not know when they would receive one This is a theme for Ira dealerships. No parts are ever in stock. I call the service department the Non-Service department More

If I could give it a no star we wouldFor two weeks we If I could give it a no star we would For two weeks we called Ira Toyota to locate a jeep we saw on their lot. For two weeks they told us they did If I could give it a no star we would For two weeks we called Ira Toyota to locate a jeep we saw on their lot. For two weeks they told us they did not have it. Finally after calling the Ira Subaru dealer next door they were able to say it was on the Toyota lot and was a trade they would have someone at Toyota call us. No call....when we called they insisted it wasn't on their lot. Told them to go walk their own lot....and guess what they found the jeep. Schedule an apt to test drive the jeep. Came in my daughter test drove it and we started discussing money. Then a manager comes over and tell us it was sold the night before at 8:30. So you had us drive a vehicle that wasn't available. Thank you for wasting our time. I emailed how unhappy we were with the customer service and the response was it was sold when we were out on a test drive. Obviously Ira Toyota staff can't be honest and the dealership is lacking in knowledge of what is on their lot. Stay away from Ira Toyota More

They were very helpful when I was choosing a car. Also, they provided excellent service by asking what I needed when looking for a car. they provided excellent service by asking what I needed when looking for a car. More

First time buyer at IRA Toyota. Robin D. Is the consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would/ Will reccomend IRA Toyota to my friends and family. THANK YOU Robin D. For your help. John from Swampscott Ma. More

Online scam, thought we’d bought a car in their website only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson w only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson who told us that the car was already sold. Wouldn’t recommend this dealership to anyone! More

Had the displeasure of working with Sales Manager Michael Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do here?” I explained my offer again and he scoffed and told me that wasn’t going to happen. He then said “I don’t want to upset you or you leave here upset”. Would have had said that if I was man? Probably not. Spoke down to me the entire time. More

I went back to Sean Leonard at Ira Toyota (Danvers) because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. Peop because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. People know him and so he's a hard person with whom to get an appointment, but he's great and focused. I'd go back to him again and again. More

EXTREMELY POOR SERVICEBrought the vehicle for repair on EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. W EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. We were told the work will be completed Wednesday. After numerous emails confirming completion of the work, on Wednesday my wife and I went that afternoon to pick up the van. I was beside myself when I inspected the vehicle and half of the work they claimed completed was not done. But yet they invoiced me for the work. I asked one of the service advisors to inspect my van and he himself was baffled why I was told the work was done and we were being invoiced for work that was not performed. I call this STEALING. It took the entire weekend and another call the following Tuesday to the General manager to get a call back from the original service advisor. We final picked up our vehicle the following Tuesday. One has to wonder how many people they cheat by saying they did the work but yet they actually did not. I was lucky the work we needed done on my vehicle were visible and I was able to inspect it. I wonder how many oil changes they did but actually never got done??? WE WILL NEVER GO BACK TO IRA DANVERS!!! More

Had an issue. They took the time to call me and address the issue to my satisfaction. That’s customer service and what we should expect. Thank you the issue to my satisfaction. That’s customer service and what we should expect. Thank you More