Ira Toyota of Hyannis

Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete. Staff is great but a simple oil change should not take 2.5 hours to complete. More

The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service. and professional. I couldn’t be happier with the customer service. More

JR Riley is a phenomenal salesperson and great person. I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the c I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the car I purchased ( for 86K) would get an inspection sticker. As an attorney, I fully understand that is not required and the vehicle has to be registered first. In the haste (delivery took 3 hours) of wanting to get out of there the sticker was likely an oversight. No problem. I got one the next day. But since I was told it would be provided - I requested the measly 35 bucks to be reimbursed via text on two separate occasions over two weeks. A cordial response was received indicating that the sales manager had to approve it. Then, nothing. SO, you buy the most expensive car at the dealership and they TELL you they’ll inspect it and provide a sticker. When it is ( inadvertently) not done you just ask for, on the principle of the matter, the 35 bucks ( not to mention the fact you had to take the time and effort to get this done ) and you get NO response. I find this reaction to be unprofessional and reprehensible by the management. Yep it’s 35 bucks. I spent 92K ( including taxes) on the most expensive car they’ve likely sold in a long time. And I got ignored. It’s NOT about the money. It’s about doing the xxxx right thing. And, the management chose not to. I do NOT in ANY way blame the salesperson, JR, He was a great guy to deal with and his courtesy was unfortunately overshadowed by management’s decision to not reimburse me a trivial expense. Shame on them. Thus, overall, they get only 3/5 rating . More

Polite and friendly service. Any questions are always answered fully. I recommend this dealer highly . Any questions are always answered fully. I recommend this dealer highly . More

I had a 2pm appointment for an oil change. At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder why they make appointments at a certain time and then make you wait and do nothing. I will never go back to Ira Toyota. More

The attention and service at Toyota were excellent. The whole process was quick, clear, and very professional. I was really happy! I’d definitely recommend them. The whole process was quick, clear, and very professional. I was really happy! I’d definitely recommend them. More

Bought a new car and was very happy with the process and the staff. I did purchase the Resistall paint protection but wasn't happy with that, but when I brought it up they offered to reimburse me the cost the staff. I did purchase the Resistall paint protection but wasn't happy with that, but when I brought it up they offered to reimburse me the cost of it. So excellent customer service. would highly recommend. More

Great staff, open lines of Communication. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed. More

Friendly courteous staff. No complaints. They made the buying process easy. x x x x No complaints. They made the buying process easy. x x x x More

Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept welcoming. I highly recommend the service dept More