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Ira Toyota of Manchester

Manchester, NH

Overview
Employees
Reviews
Vehicles
4.5
2,232 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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33 Auto Center Rd

Manchester, NH

03103

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Showing 2,232 reviews

October 01, 2023

Very good service today. We like the professional work with our agent Jennell. It was good doing business with her More

by veroniquediandy_2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenelle Bosinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

veroniquediandy_2005 responded

Ira toyota is the best with excellent customer service and cheerful and welcoming staff. We're grateful to your entire team 🙏

September 30, 2023

They are all amazing. They taught me all about my new Camry and even things about my phone. More

by helensomers1896
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Osowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Levesque
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kinney, Peter Plansky
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Oct 03, 2023 -

Ira Toyota of Manchester responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Congratulations on your new Camry! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

I am very disappointed. It took 3:15 minutes for an oil change. I was also supposed to have the recalls completed only to be told they didn’t have the parts. I spent the maj More

by Sjfinnegan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Cena
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Oct 03, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 30, 2023

Byron knows his Toyota! See him for exceptional service! He made my buying experience easy and top notch. Easily the best I have dealt with!! More

by Kevin F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Byron Ortega
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Oct 03, 2023 -

Ira Toyota of Manchester responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Byron went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Just want to thank Johnny and everyone there for an easy process. Was a pleasure More

by Jcurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Plansky, Johnny Urena
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Oct 03, 2023 -

Ira Toyota of Manchester responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Johnny went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 28, 2023

Super nice staff, young lady that helped me was amazing. Explained everything thoroughly, very friendly and great customer service all around. More

by jensaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service bay was exceptionally polite and personable
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Sep 29, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 27, 2023

Waited 10 minutes after pulling in while 7 customer service reps were at their station and there wasn't any other cars there except the car that was waiting next to me, they were there before me. They More

by lcarignan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 20, 2023 -

Ira Toyota of Manchester responded

I apologize for your delay in check-in. I know it’s an awkward feeling just waiting there. Please contact me directly so I can access your file and try to figure out how to make up for the bad start to your visit. John McCarthy General Manager jmccarthy@Group1Auto.com

September 27, 2023

I waited over 3 hours for my car. I told them I was leaving and 10 minutes after I left the car was ready More

by lindaandjimgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Palumbo
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Sep 29, 2023 -

Ira Toyota of Manchester responded

Thank you for your feedback about the long wait, lack of communication, and inconvenience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? John McCarthy General Manager jmccarthy@Group1Auto.com

September 27, 2023

Thay got us in and out in less then two hours thay also tried to keep us updated on our car and truck even though the one we normally see had a day off More

by Juneagerling2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 29, 2023 -

Ira Toyota of Manchester responded

We're pleased to hear that our team got you in and out in less than two hours and made efforts to keep you updated on your car and truck, even when your usual contact was off for the day. Efficiency and customer communication are important to us, and we're glad that we could meet your expectations. We're here to ensure you have a smooth and positive experience whenever you visit us. Thank you for choosing us, and we appreciate your kind words!

September 26, 2023

I purchased a 2013 Jeep at Ira in Manchester NH in 8/2021. Fortunately I purchased the extended warranty. I have had to replace brakes that didn’t pass inspection, shocks, rear axle, TOTAL ENGINE REPL More

by mgolfnuts
Recommend Dealer
No
Employees Worked With
John Palumbo
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