My wife and I went to IRA to look at a used vehicle. After letting the salesperson know that we were interested in the vehicle and allowing him to give his "competitive price speech" we gave him our bottom line price. He then tried to show us how they could lower our monthly payments with a longer loan and so on. We again told him that we would not pay more than our bottom line. We said there were no hard feelings if they could not sell it to us at that price. He then got a Finance Manager who told us that our price was impossible and that they bought it for much more. We said OK thank you for your time and went to leave. They stopped us and asked if we would go $500 over our bottom line. We told them no, that's why we call it our bottom line. We thanked them again and left. The next day my wife got a phone call from a General Sales Manager who began to berate her about how unreasonable we were and that our offer was ridiculous. He then told her that the price went up another $1000.00 from their original offer. My wife was upset as was I. What was the point of calling to raise the price and act rude? Definitely lost our business in the future and our family/friends.

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I have purchased several vehicles at this dealership over the years and have found that both their sales and service has declined. The last experience that I had with them involved service and ended poorly. I will not be returning.

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I went to Toyota to purchase a used vehicle and use my current vehicle as a trade-in. My sales person Brent worked very hard to help me and at first it looked like things weren't going to work out rate wise.

Brent put me in touch with a financial advisor there named Tom who said he found me a rate that was within my budget, congratulated me and then proceeded to have me fill out endless amounts of paperwork. At the end of a very long day I was told I had a car.

I returned on Monday to pick up the car, Brent handed me the Keys and the next thing I know I'm receiving a call from the "Financial Head" Fausto telling me that the bank did't approve the rate I could afford and that he had another bank offering a much higher rate and that was "all I could do".

Needless to say I am very upset as I thought I already had a car, had gone through the motions of changing my insurance and ez-pass information and was ready to pick up my (new to me) car and here they are changing the deal at the last minute after all the paperwork I filled out.

Brent was very hard working and went ABOVE and beyond to do everything possible to help me and is a very good employee but those above could have told me ahead of time that things were still pending so I could continue looking instead of stopping because I thought I had a vehicle already.

I would not, and will not be returning to IRA Toyota of Manchester and would advise anyone considering it to factor in that when you think you've bought the car, they may change the deal last minute on you. Good luck. I'll be moving on and bringing my money elsewhere thanks.

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I was referred to Ira Toyota of Manchester and specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get something repaired. This was not the case at Ira. John was friendly, knowledgeable and helpful. He took the time to explain exactly what was going on with my car. He wasn't the typical service guy, overwhelming and pushy; and I didn't at all feel like he was screwing me out of my money. If only everyone had such wonderful customer service skills! I will continue to have my car serviced at Ira because of John and this positive experience.

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Jon Pavnick was very knowledgable and friendly. Jon was very easy to work with and did not use pressure to sell. I would highly recommend him to others looking for a Toyota!

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~I recently visited Ira Toyota to test drive a few used cars.>>> Our salesperson was Jonathan Ackerson <<<.I must admit that I was intimidated by the thought of buying a car from a dealer.I had already been to two Honda dealers, test drove several cars, and hadn't found what I wanted.I was looking for something with low milage, gas efficient, reliable, and fun to drive.I had a price in mind and was determined to stick to it.However, at the other places, they kept pressuring me to go higher than what I was comfortable with.(My newest car prior to this was a 97' Honda Accord,with 203,00 miles and a head gasket about to blow at ANY moment...I didn't need anything too fancy.)
After spending six hours straight at the other dealerships and not finding what I wanted, I was feeling defeated and just wanted to give up and head home. Right away, I found Jonathan's approach very refreshing and personable. He didn't try to push me to go higher on price, allowed me to test drive the car I was considering, and instead of dragging things out any longer, used the time I was gone to check out my Honda for trade value.
When we got back we discussed figures, eventually coming to an agreement, and I bought the car I test drove that night!Upon finishing the paperwork, the maintenance crew had already left for the night. Jonathan offered to get the car inspected first thing in the morning.However, I didn't know if my Honda would even make it back the next day...it had already stalled four times that day before leaving!
So......rather than chance another trip, Jonathan actually offered to drive the new car, an hour from the dealership, to my home and drive the Honda back!!!Talk about going above and beyond!~~~And to top it off, I wound up forgetting one of my favorite cd's in the player of the Honda...which he grabbed for me before they got rid of the car.YAY!~:oD I TRULY appreciate everything he did for me to ease any anxiety or struggle with my buying experience.I highly,highly recommend Jonathan Ackerson!!!!!!!!!(And I even spoke to his dad John,about insurance,over at State Farm in Bedford,another great experience.I can see where he gets it from...)Thank you sooooo much guys!!!!!!!!!!!!!!!!!!!!!*:^D

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I have purchased a total of 7 new cars since starting to buy new cars over 15 years ago. Ira Toyota of Manchester was, by far, the best experience of them all, hands down. I did my research online, sent e-mails back and forth with the dealership until I found what I was looking for. I scheduled a test drive and they introduced me to Jonathan when I got there. He was very professional, honest and easy to work with throughout the process. It was a stress free and simple couple of hours to get through everything from the test drive, any questions I had, review of the vehicle, the financing and signing the paperwork.

Not only that, but Jonathan drove the car out to my house because I purchased the car late afternoon after service was closed. By the next day, Jonathan pulled the car into my driveway, we inspected it together and off he went. He followed up multple times to ensure I had everything I needed as did the GM at the dealership.

In addition, Troy was wonderful in finance. He was very personable, forthright and easy to work with as well. He had a good sense of humor but was very professional in getting the paperwork done. Again, this made, what was "typically" the tough part of a sale, feel very straightforward and simple.

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My husband and I are expecting our first child and were looking for a family friendly car. I heard many great things about Ira Toyota and their great service and reputation. I went to Ira by myself 71/2 months pregnant to look for a car while my husband was working. Right when I got there, I was greeted with a smile by Dan. I already had a few car that I had seen online that I was interested in one in particular that had very low mileage. I test drove that one first and feel in love with how it handled. While on that test drive Dan told me all the great features that Toyota Corollas. Including his own personal experiences seeing that he to had owned one. After that we looked a few others but my heart was set on the first car I drove, but every car I looked at Dan was nice enough to smell test the car for smoke because I said that was the worst thing in a car. Once I had decided on the first car the sales process was very smooth and took no time to finish. Overall I had a GREAT experience and IRA Toyota and still love my new car!

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This was my first Toyota purchase. I have previously purchased a Chrysler, a VW, two BMWs, and a Land Rover. Obtaining information about the vehicle was very pleasant. My sales person, Leonidas, was EXTREMELY helpful and very pleasant to work with. In fact, the overall staff at Ira is very friendly and accommodating. The experience completely went into the trash the moment I worked with the negotiator (whose name I still do not know). This negotiator did the following:
1) didn't tell me about the customer rebate
2) volunteered my rebate as cash down to offset the price
3) criticized the car I was trading in
4) lied about the rebate figure in the price agreement, saying it was merely a billing formality to get the price I wanted.
It was only after I returned home that found out about the active $500 rebate.

In all my experience, I have never experienced such dishonesty. I was informed the management knows of my unpleasant experience, and mentioned I should speak with them. In my opinion, the onus is on the dealer to contact me. If they want to stand behind such an employee then this speaks volumes about this dealership. Of course, it's mind boggling how an immediate $500 is preferable over potential thousands in future revenue. At this rate, the problem will naturally work itself out, since the dealer will slowly bleed itself into obsolescence.

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My wife and I were sold on a Honda Accord, then we met Seth. He sold us a Toyota Camry and was a pleasure to deal with. The car had a few scratches on one door and Seth told me he would have it repainted. I was skeptical but he assured me it would look like new. The car is awesome. I would recommend Seth Boutin to anyone who needs a car.

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