We were greeted with a smile, and it got better from there. Charlie Tziolis, sales manager, greeted us and made a difficult process very easy, and Tanya O'Mara,sales associate, was attentive to every question and concern. Between the two of them we actually enjoyed our experience. My daughter was able to get out of her lease (NOT a Toyota) and drove away in a RAV4 that was perfect for her needs and her pocketbook. No pressure, no back door antics, no guesswork or confusion, just solid information, great service, and a beautiful new vehicle. Thank you Charlie and Tanya! We highly recommend IRA Toyota of Manchester NH, and we'll be back.