I called ahead about a toyota sienna and told it was in stock and on the lot. I set an appointment for Sunday just after 11 and stated I'd be driving an 1 1/2 down with my two kids and if all went well would make a purchase. When I arrived, he told me I have good news and bad news, 'the good news is your car is still available, the bad news is it is not on the lot but at the body shop'. He then asked if we wanted to drive something similar?? So we drove a different model year and style Sienna but only after the salesman, who we find out, just started 3 days ago went and got someone else to help him. The first salesman knew nothing about the sienna's and the one that came to help was not really interested in what we wanted but just felt like he was trying to sell us something 'think typical shady car salesman'. They both disappeared to check on why the van was in the shop and checking on the appraisal of the car we would be trading in multiple times. Finally the second guy came back with numbers on the trade in and price of the van we couldn't see and I said than but I'll just take the info. His response was almost incredulous saying, 'what is keeping you from buying the car'. You mean other than I can't actually look at it, there was no consideration of the effort we made to come all the way down, and didn't even offer any extra off after they screwed up so dramatically. After I gave him my reasons for not buying which revolved around the whole horrible experience he waved over the sales manager saying, 'they just aren't feeling it'. At that point my wife just got up and walked outside. The sales manager was pleasant enough and listened to my complaints and made some offers but the sale was already lost. I have not idea why they would let a kid working there for 3 days handle a sale solo, to me it speaks to a great lack of appreciation for their customers. I should have known better when after I initially emailed about the inventory, I had three different sales people leave me multiple messages on Friday and Saturday. Based on my experience I completely concur with all these 1 star reviews, stay away! I briefly thought about following up on one of the deals I was offered but I'm not going to reward this place with my business, just a complete disrespectful and unprofessional experience.
I Recommend This Dealer:
Did you find this review helpful?