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Ira Toyota of Manchester
Manchester, NH
2,233 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,233 reviews
June 29, 2023
Poor customer service . I made an appointment to get my oil changed, they rotated tyres instead and charged for it . Apparently the internet was down, They asked if i was in I made an appointment to get my oil changed, they rotated tyres instead and charged for it . Apparently the internet was down, They asked if i was in for 25k maintenance and i said I guess . That was the only interaction at checkin . I had no idea they couldn’t see any details of my appointment. Brandon Rodriguez who was the Service advisor did not mention the internet was down till they had to send an invoice . Tyler who was the manager said he is sure they told everyone before check in and that i should have known internet was down because they checked in with a book and not an iPad lol . I will never be coming back to this dealership and i will make sure my family and friends do not do any business with the dealership as well . More
by Quincy
Employees Worked With
Brandon Rodriguez and Tyler
June 28, 2023
Not the best service today: I had a 9:45 appointment, their internet was down so they couldn’t check people in. So I was checked in around 10:15, the person wasn’t overly friendly and tried to upsell fro their internet was down so they couldn’t check people in. So I was checked in around 10:15, the person wasn’t overly friendly and tried to upsell from the beginning. I was sent a text with service suggestions, but no one ever came to explain them. I then received a text a little bit later my car was ready, but no one came to find me. I waited about 15 minutes and then found a person who said I should go back to the original person, he was busy so I waited and then he didn’t explain anything just told me to pay the bill. I then asked where my van was, he wasn’t sure so went to find out. Said it was outside to the left, so I walked out with my 2 toddlers and very pregnant 9 month self in hunt of my van. Which was at the back of the parking lot. When I got to it, the drivers mat was complelty off which is odd since one of the things listed was “check installation of driver’s floor mat”. So I guess they uninstalled it- idk. Also, I vacuumed my car yesterday and the drivers side had a ton of sand and dirt in it, like they didn’t even try to keep it clean. There is also a number paper on my dash way at the front that I can’t even reach to get off because I’m too pregnant and trash in my cup holder. This is my 6th visit here; and by far the worst. 2 have been great, 2 have been ok and this and another have been terrible- but this one especially. I don’t even know if they changed my oil- there isn’t a new sticker and nothing says it was added so I’m confused why I went. In total, 2 hours there for a dirtier car, maybe oil?, definitely not a floor mat inspection and not sure what else. Definitely would not recommend. More
by Sarah N
Employees Worked With
Brandon, I think
June 20, 2023
Great service experience! I will return for future servicing. Rare to have a technician tell me I don’t need a service I thought was needed! I will return for future servicing. Rare to have a technician tell me I don’t need a service I thought was needed! More
by Mark
Employees Worked With
Sandra Silva
June 20, 2023
Super quick and very informative. Thank you for the professionalism and patience. It was great doing business. Thank you for the professionalism and patience. It was great doing business. More
by San_Antonio14
June 14, 2023
I have been completely satisfied with the service department. Ease of making, appointment, checking in and time to complete work, while I’m an in town waiter, are all very important to me. department. Ease of making, appointment, checking in and time to complete work, while I’m an in town waiter, are all very important to me. More
by cheesa
Employees Worked With
Didn’t use sales dept
June 09, 2023
I brought my truck there because I got a flat tire. I was helped by Bryan bell and he was prompt and polite. I got my vehicle back and was very pleased with the work. I would recommend going to Ira Toy I was helped by Bryan bell and he was prompt and polite. I got my vehicle back and was very pleased with the work. I would recommend going to Ira Toyota Manchester. More
by Xsubie88x
Employees Worked With
Bryan Bell, Chris Page, Matt Cena, Bill Dionne
June 09, 2023
Mo and Dan were excellent to work with. Helped me sell my Truck, quick and easy. Received the check quickly, and everyone was super helpful. Great Experience! Helped me sell my Truck, quick and easy. Received the check quickly, and everyone was super helpful. Great Experience! More
by kyle.pydynkowski
