Ira Toyota of Orleans

My wife and I had purchased two vehicles from Orleans My wife and I had purchased two vehicles from Orleans Toyota in recent years so when it became time to look for another vehicle, they were an obvi My wife and I had purchased two vehicles from Orleans Toyota in recent years so when it became time to look for another vehicle, they were an obvious choice. Ken Robinson met me in the parking lot but never applied "strong arm" tactics while I looked at several vehicles. He provided answers to questions posed to him and had an obvious knowledge of Toyota products and of the specific vehicles on the lot. After a test drive of the vehicle I ultimately purchased, Ken guided me through the administrative portion of the procedures, providing information when requested but again, never pressing me and allowing me to make MY decision without interference or pressure. I could have driven my new vehicle home that afternoon but had another obligation but Ken was there to meet me the following morning with my vehicle registered, inspected and ready to go. He also gave me an "instructional" of my vehicle and told me that I should not hesitate to contact him if there were any difficulties. This is the third Toyota I have purchased at Orleans Toyota in the past five years. I have been impressed with each vehicle, the sales personnel and of the service department. I definitely recommend Orleans Toyota to anyone considering the purchase of a new or used vehicle. More

Tony Scalese answered all my questions and was helpful providing the information needed to make a smart buying decision. I am very happy with vehicle I purchased and with the process. It was a no pressure providing the information needed to make a smart buying decision. I am very happy with vehicle I purchased and with the process. It was a no pressure experience. More

one of the best car buying experiences we have had. low pressure, quick solutions to problems, friendly staff. clean, modern facility. these guys are top notch. pressure, quick solutions to problems, friendly staff. clean, modern facility. these guys are top notch. More

I dropped by the service department without an appointment, worried about a warning light that had come on about tire pressure because they had just patched a nail hole in a tire for me a few mont appointment, worried about a warning light that had come on about tire pressure because they had just patched a nail hole in a tire for me a few months earlier. I apologized for just appearing, said I understood they couldn't do anything right away, etc. and was treated as though they had nothing better to do than help me out. They told me they had also just received a special order part I'd forgotten about and took care of installing that while I was there. It was all done during a short wait right then. Although they had a full schedule of work to do judging from the people in the waiting room they managed to fit in taking care of this concern as graciously as though I were not imposing, not a silly worrier, not a problem. I had my (free) coffee and danish and soon the work was done, the charge was very small (about $20 for the new part and it's installation), they had filled the tires and explained/reassured me about why the warning light came on and what it meant. I was treated with respect and pleasantness despite the small nature of my (to me worrying) problem and having given them no advance warning of the visit. They handled the situation promptly, fit me in, explained and calmed, and most importantly did it without making me feel stupid, neurotic or ripped off. The experience far exceeded what I would have expected in the situation, especially from a dealership. More

Dan Root followed up with a concern I expressed in the dealership's email review process about the cost of replacement windshield wipers for my 2010 Camry--from my perspective=the right solution the right dealership's email review process about the cost of replacement windshield wipers for my 2010 Camry--from my perspective=the right solution the right way and very quickly! More

I have been a loyal customer of Orleans Toyota for many years. Dan and his staff have always gone out of the way to see that our Highlander (which has over 160,000 miles now) is taken care of in a prompt, years. Dan and his staff have always gone out of the way to see that our Highlander (which has over 160,000 miles now) is taken care of in a prompt, professional and top notch way. Dan has always made me feel that he was always looking out for me. He knows the car and it's history and always makes me feel that he is working with me to see the needed work is always done. There is no high pressure to sell the service department. They are there to help me and to look out for my best interests. Because of the caring attitude and always helpful service I will always continue to use them for all our needs. In a day when alot of business is just looking to improve on their bottom line I feel Orleans Toyota service just cares about me. For that I am very thankful. Best wishes and a BIG thank-you, Art Marston Brewster MA More

had a frame recall on my 2000 toyota tundra,orleans toyota replaced the frame and gave me a rental vehicle to use while the work was being done.nate the mechanic did an outstanding job on replacing the toyota replaced the frame and gave me a rental vehicle to use while the work was being done.nate the mechanic did an outstanding job on replacing the frame,and dan and mike in the service dept were very helpful in getting me into a loner vehicle and keeping me informed on the progress of the work.great job More

I can't tell you how pleased I am with Orleans Toyota. I can't tell you how pleased I am with Orleans Toyota. First of all, everyone is friendly, from the first phone call to meeting and going over t I can't tell you how pleased I am with Orleans Toyota. First of all, everyone is friendly, from the first phone call to meeting and going over the work that needs to be done. They always give me the heads up about things that I may need done in the future so can plan my budget accordingly. They always take the time to explain what needs to be done and why. This dealership is wonderful from start to finish! More

We came to the dealership to obtain an inspection sticker. Despite the fact that we had no appointment, the car was taken immediately and was completed sooner than expected. Everyone was courteous an sticker. Despite the fact that we had no appointment, the car was taken immediately and was completed sooner than expected. Everyone was courteous and helpful...and ...incidentally, this dealership has the most comfortable and accommodating waiting room facilities I've ever seen. Our visits tithe device department of Orleans Toyota have always been pleasant experiences. More

People at this dealership are professional and friendly, a nice combination. Any questions are always answered and explained when needed. I feel our car and truck are well cared for and will last a long ti a nice combination. Any questions are always answered and explained when needed. I feel our car and truck are well cared for and will last a long time with the care received here. I also feel good about the sales department. More