Ira Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
In September, my fiance and I were in the market for a car. We found a 2002 Camry for $16000 at Ira in Danvers. The miles were low - under 30k. We thought, wow! This is a great deal! We got approved and when we sat down with the finance guy, he worked us over so hard. We purchased the second best extended warranty plan, and the toyota care maintenance plan. The warranty was over $2k. The maintenance plan was about $1500. The finance guy was sleezy. We just wanted to get out of there. Fast forward to January 30. Our Camry got totaled. We looked for a new Camry, and found one at Woburn Toyota and Foreign Motors. 2007, 7k miles. The price was right, so we got it. When we met with their finance guy was when we found out just how BADLY we got worked over by Ira. With Woburn, we got the BEST extended warranty for $600 LESS than the 2nd best at Ira. The Toyota Maintenance plan was about $400 LESS. So in the end, we are paying LESS per month for a car with 20k less miles and that is 5 years newer. Talk about getting bent over on optional services. On top of this, we went to Ira on 2/1 to cancel the extended warranty plan. I found out today that the company that handles that did not get the request to cancel until 2/21. I then also find out that the funds have been available to Ira since 2/25, so that they could reconcile the warranty program and pay the money to Toyota financial. This is the LAST thing we are waiting for to pay off the loan on a car that has been totaled for nearly two months. And Ira is just sitting on it. I have been telling EVERYONE, do not go to Ira. Go about 30 minutes down 95 to Woburn Toyota. They were FANTASTIC and we had an AMAZING experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
This has to be the worst car dealership ever. We were looking for a new Tundra. We had already been to another dealer so we had an idea what we wee looking at. The salesman flat out lied on options available and even types of vehicle available. He said we absolutely could not get a Tundra without the TRD package here in New England. We I told him I knew we could get it and had actually seen them on other lots he insisted that I was wrong and that we could not get the vehicle I wanted. All the sales tricks from bringing in more managers, finance people etc. I am surprised he did not throw the keys to my trade in on the roof of the building so I would have to buy his truck in order to get home. If you want a good experience go to either Toyota of Portsmouth N.H.(this is where I finally bought my truck and wife's Camry) or Lexington (Massachusetts) Toyota. They were both very friendly and very honest. They will find the vehicle you want and work with you to get the best

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
It was a pain, not a pleasure, dealing with this dealership. I dealt with Rani Sarkar. She and I played email tag and it got off to a bad start.

First, I emailed her the EXACT specifications I wanted:

"
- 2008
- Prius
- Touring
- Exterior: Seaside Pearl
- Interior: Does not matter (grey or bisque)
- Timeframe: within 1 month
- Down payment: x-xK
- Financing terms: 48 months
"

Then I get this email....

"
Thanks for taking the time to list out your specification on your vehicle search. Have you driven the Prius yet? What options are you specific to? Are you open the the basic model not touring?
"

She later says I need to come in to discuss financing terms and locating a car. (why do I need to come in to just locate a car???)

Anyway, I reply...

"
Hi Rani,

I have driven in the Prius before and would definitely like to stay with the 2008 Touring edition (for it's upgraded features including tuned suspension, high intensity headlights, and the larger wheels). This will be a safer car for me as I drive north to go skiing once a month or more.

I would prefer to get as much information as possible over the phone and email as I can. Right now, I do not own a car, so just getting to a dealer is difficult.
"


She replies....

"
Let me know when you are available to come in to sit down with a manager so I can be sure he ready. At this time you need to come in so we can run a locate for color and go over your credit and which bank/lender gives you the best rate. Everything in regards to your vehicle search is already noted, all you need to do is come in to go over your options with a manager.
"


Again, I have no idea why they persist on me coming into the dealership so they can search for a car. Either way, I didn't like it. So I called their other IRA dealership to get a quote and information... Rani didn't like that much because here's the next message I get....

"
I just spoke to a colleague of mine, who informed me that you called and spoke to him in regards to pricing and that you are about a month out on your purchase? I am assuming that you don't have a ride to come in today to go over a locate and closer on pricing with a general manager in the showroom if you are calling around. Is there something I missed? Is there a reason you called in the general number to speak to Anthony rather than me directly?
"


Needless to say, I gave up with this lady.

Other reasons I would not buy from them:
1) bad ratings on this site
2) very high number of BBB complaints (32 over the past 3 years)

In the end I purchased from Lexington Toyota. I would recommend Lexington or Acton (salesman @ Acton was very nice, even though I did not buy from them).

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ira Toyota:
My experience was all positive. Everyone I dealt with at this dealership was friendly and helpful. I had so many questions and they were able to answer every one. I never felt any pressure to buy or make a decision quickly. I left to test drive another type of car without any hassle. I returned to buy the car and was very satisfied with the price of the car and how smoothly the negotiations were. I would recommend this dealership to my friends and family for it's overall experience!


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Reason for Visit: Service

I recommend this dealer: No

My Review of Ira Toyota:
I have bought three cars from them. This car is a lemon. It has been problematic since the day I bought it, alignment, suspension, belts. They have not stepped up, not a once. I brought it back to the under the lemon law and they lied to me. I brought it back for the same problem after the lemon law had expired and they still lied to me and now I have a 2005 Toyota 4Runner that I do not feel safe selling. The only recourse I have is to trade it in because it's such a piece of shit. I actually drove to IRA today to get trade in information and they were trying to offer me about $6,000 less than retail on a low mileage, piece of shit car that I do not drive. Spoke to the David Rosenberg and everybody underneath him and nothing was done to satisfy this.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
These people like to play the good guy salesman against the bad guy sales manager. This place jerked me and my wife around for 2 1/2 hours just to negotiate the price of a 08' Matrix. I wasn't trading anything in because I sold my car in a private party sale. The sales manager gave me a price and I asked for a better price. He flat out replied "thats the price, you wanna buy this car, talk to Bill." that was it. no further discussion. we were the last people to leave that night at 9:30pm. I called Boch toyota the next day. They took off $500 without batting an eye. DON'T CALL IRA! They think all customers are idiots. Well this idiot is buying somewhere else.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
First off, PLEASE NOTE: This rating is for the IRA dealership in Manchester, NH. I could not find a site like this for them. I have purchased 7 new toyota's in my lifetime. Great cars! However, please do not go to the IRA dealership in New Hampshire. MY WORST experience ever. Bullies, unprofessional, high pressure sales, and so sad we completed the deal after having 2 sales managers walk after us on the lot after walking out. REGRET not leaving! The primary reason of ZERO, negative rating, is the salesman we started with, just would not listen. We said what we wanted; he told us what he wanted. We had been to 2 other dealerships prior to coming here, and had test driven 2 cars. This salesman said we had to test drive the car. At this point, we wanted the price negotiation to begin. He said, you have to try on the shoes before buying them. Give me a break. We told him we wanted his best price on the car we they had, and if agreeable we would then test drive the car. After 45 minutes (not a typo), he came back with his price which was $2,000 more than what we had already received at another dealership, and I told him, this price was not even close. He then told me for the 5th time I needed to tell me what price I was looking for? NO sir, as I said to you, I would like to save us both time, just work with us and get a better price. Its funny he can ask me for my price, but yet when I ask him for his price, its NO! 15 - 20 minutes later, a sales manger gets involved. The most arrogant, unprofessional sales manger I have met. He proceeded to tell me how they would loose, money and on and on and on..PLEASE, just give us your best price. After not listening to me, making some comments that were not good, I told him that I knew the sales game, and please just stop and give us the best price. At this time, he said, you can't buy a car from me, because you do not trust me, and he got up. SO SAD. I actually walked after him (even sadder) and said we were finally about $ 300 apart and he was walking away. YES he said....Already made my first mistake going after him, so went back to the salesman spoke with my girlfriend, and we left the showroom. Within minutes, we were stopped by another sales manger that came out of the showroom to tell us, oh, we can work it out. Then they started to treat us better. For the sake of time, the rest of the process took another 2 hours. We got our price on the car, a bit short on the trade, and we did not purchase any of the service contracts. Another high pressure sale, where as you must make the decision on these service options right now! Give me a break. HIGH PRESSURE, NO DEAL. Learn. Went back today to get the state inspection sticker today, they had to clean the greasy marks on the interior of the car, reprogram the sunroof, and we will NEVER place a foot in that dealership again. Gets better...I go the post office today in Salem, NH, and talk to one of the customer service people there, and he tells me about what a terrible experience he had buying a new Toyota. YES, the same dealership, IRA in Manchester. His story is so close to mine. Hard to believe. Many letters to follow, to Mr. Rosenberg the President of IRA, and to Toyota. This dealership can not treat people like this. I understand it's a business. They sold us the car at the price we wanted, and oh yes, told us how much money they lost. PLEASE. I have purchased a number of Toyotas from IRA in Danvers. Always had a fine experience. But I wonder, will I ever give IRA a dime of mine again? I am still very upset about this experience, and can only hope that I save others from a similar one. DO NOT go to IRA in Manchester.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
We bought a certified used car (2003 Corolla) and took it to our mechanic to check out and he said it was not only ( and I quote) a piece of crap" but it had been in a major accident and probably almost totalled. He told us to take it right back to the dealership and they gave us an incredibly awful time. Their friendly attitudes disappeared and they refused to help us. We have a baby who is a foster child and I am afraid to drive her in this car I fear will break down at any moment. It is horrible. Don't go to Ira Toyota in Milford.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ira Toyota:
I am highly disappointed and very concerned about the service offered at IRA Toyota, Milford. I visited their shop to get a flat tire repaired. I was told specifically by their service representative that I had a nail in my tire, and I had to replace both the front tires. In addition to this, I was also told that I needed Wheel alignment. I was quoted a price of $244.95 for both the front tires and $79.95 for the wheel alignment. For some reason I smelt something fishy and I decided to walk out of their showroom.

Later I took my car to BJ’s tire shop for replacing the front tires as your service department suggested. I also requested them to take a look at my old flat tire and see if it can be patched. The tire shop told me there is absolutely nothing wrong with my tire. There was NO LEAK whatsoever in the tire, there was no need for plug/patch and for sure I did not need alignment, and the tires are at least good for the next couple of years.

I felt cheated and fooled. I believe to maintain their showroom they pull all these pranks -- My recommendation: AVOID going to IRA Toyota in Milford.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
Worst experience I've ever had buying a car. The salesperson I dealt with was friendly enough in the beginning, but it soon became clear that he had no idea what he was talking about when it came to the kind of car I wanted. He couldn't answer any of my questions, had no idea how to use the computer and disappeared for 30 minutes when we were trying to negotiate price. Finally a (very rude) manager came over and tried to help out, but when he realized that they didn't have the car in the color I wanted or with the options I wanted, he proceeded to try to sell me a car that obviously met none of the criteria I had talked about. He said things like, "a moonroof? What do you need that for? The car is perfectly fine without one." And, "why do you want that dark color? Look at this beige color, it's what everyone is buying." Isn't a car salesman supposed to make the customer happy? Aren't they supposed to figure out a way to get you the car you want? Neither of the salesman put any effort into finding something that I actually wanted. I felt like I was being a burden to them, like they had better things to do. I had already researched prices before I got there, and what they offered for the car, that came with no options, was well above the price for the same car with all the options. It was made very clear, right away, that the price was non-negotiable, it was the best they could give me, and if I didn't want it, they didn't care. Of course I wasn't even interested in the car they were trying to sell me, so I left rather quickly and will NEVER go back there. I also have to mention that I had bought a rather expensive SUV from them less than a year earlier... way to treat repeat customers! I went to Acton Toyota the next day and had the best experience I could ask for. Skip Ira, go straight to Acton!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ira Toyota:
These guys are outstanding!
I was very discouraged after another MA Toyota dealer could not complete the sale of a Prius because I was from NH and it was Sunday and blah blah blah. I pulled into Ira and they not only had the exact car available to drive within minutes but completed the deal for $200 less than the other guys and then DELIVERED it to me the next day, prepped, cleaned and fully fueled.
First class service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
After hearing an ad on WEEI radio for a Camry for

the price of a Corolla I called 'ripoff' central. This is the

main number that tells you that plenty of cars are available

at the special price. Making an over an hour trip they told

me they were sold out. Asked for serial numbers they

rudely said I don't need that. Sleeziest place I've ever been!

Wouldn't buy a crooked pencil from these aholes.

Next day I called the number after I heard the add more times

They assured me again that there was many in stock.

Another guy within ten minutes told me there was only one left.

Another in the same office told me there were none left but

I could buy an Auto Camry for 18000 not 13887 of course.

Bait and switch liars enable by a radio station on the take.

Would n't buy a crooked pencil from these brazen thieves!




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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ira Toyota:
I recently purchased a 07 Camry from Ira Toyota, Danvers Ma. and my experience was unbelievable. The second I stepped foot out of my car I had a very professional, well dressed and polite (not pushy at all...if you know what I mean) salesman. I cannot comment on the service, however I was introduced to one of the service managers and I remained still speechless. All of my standards from a car dealership were not only met but exceeded! My salesperson answered every question I had and I was exceptionally impressed of his knowledge of every vehicle I was looking to purchase. I have since recommended this dealership and salesperson to every one of my friends and family if ever they need to purchase a vehicle. I've always heard of Toyota being a very reliable, solid product, but this experience deserved to be mentioned just as well.
Thank You very much to
Steve F. and the rest of the Ira staff!!!!

Sincerely,
Melanie


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ira Toyota:
This was the worst car buying experience of my life. I bought a 2003 Toyota Matrix from Ira and from sales to service, it's been terrible. When trying to negotiate the price with the salesman, I was basically told that the price was set and if I didn't want the car, he'd sell it to someone else by the end of the day. Wow! Way to make your customers feel important! The car recently had an issue with the transmission. I had purchased an extended warranty, so they called to tell me that I had to approve over $400 worth of work so they could tear the tranny apart and diagnose the problem. If it was determined to be a defect than the warranty would cover it. They tore it apart and the service rep called me to say that I needed a new tranny, which would cost me $4K if I didn't have the warranty, but it would be covered and they would give me a rental car while mine was in the shop. I went to get the rental and was told that they didn't have any cars left to rent. Great. When I picked up my car the woman showed me the work order which said only a small part had to be replaced within the tranny and it would have cost me $1,100. I'm still trying to figure out why the service rep lied to me about the work initially. When we went to pick up my car, we went to the used car lot there to look at a couple Siennas that they had. We stood around for a good 20 minutes before I finally went and found a sales person who said "what are you looking for", and I said "a used Sienna". He said "those are all sold" and turned around and walked back inside. Thanks for the help! We ended up buying a '06 Sienna at Atlantic Toyota in Lynn and had a GREAT buying experience there. Skip Ira and go to Atlantic!

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