Irvine BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Terribly organized dealership! I bought a used 04 Mini there a few months ago and it was the worst car buying experience of my life. the only reason I stayed was that they had the car of my dreams there. I actually went to look at other dealerships because I couldn't deal with how incompetent they were. They gave me wrong information on several occasions and they have people there that have no idea what they are doing. Aaron the sales manager was nice and Dan was courteous but some people there were literally nasty and irresponsible. I won't name names (Alex) but I was disappointed overall by the lack of professionalism.



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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
The service department at Irvine BMW has basically broken every rules possible for a car maintanence business.

In summary, during the few times I visited for routine maintanences and repairs, they have:
1) lost a part on my rare bumper;
2) refused to do inspection on an apparent (visible) car malfunction, because the "on board computer reading shows no error code";
3) kept the car in beyond promised schedule, without any notice;
4) kept customers (not just me) waiting over 1 hour for a 5-minute shuttle, EVERYTIME;
5) the service advisor "Gary" printed the receptionist's name in the "service advisor" blank on the sign-off sheet to cover his track.

It is pretty clear that the service department in Irvine BMW simply does NOT want to provide service at all, and hopes everybody can just forget there is a service department there.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
I bought a used mini about a month ago. I started to have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini.

When I got to the dealer they said the tech could look at it in about 20 minutes. After about 15 minutes Phil said they would like to look at the car longer. I was given a loaner car for the day. That night I received a call to let me know my car was ready, with NEW sunroof, and the car was being washed. I drove down there the next morning and the car was ready. No hassles, complaints, and everyone I dealt with was very friendly.

I am GLAD I gave Irvine Mini a chance after all the bad news I have read about the service dept. on this site. It appears to me things are changing for the better.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Irvine BMW:
I was in the market for a 2007 MINI Cooper S. Checked many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by far the best Motoring Advisor around. She is straight forward with no BS. I custom ordered my new MINI and took delivery in only 5 weeks! Alex was thorough with everything. BMW Financial took care of me and made my buying experience pleasant! If your in the market for a MINI, go to Irvine MINI and ask for ALEX!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
I purchased my used 2003 BMW Z4 at Irvine BMW 3 years ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem and it still is not fixed. I have waited as long as 25 minutes to pickup my car. I brought the car into the dealer to have the convertible top replaced. I waited 2 hours to talk to a Service Foreman who makes decisions about this type of repair. I was told that one Foreman was due at 8:00 and one was due at 8:30 so I arrived at 8:15. Neither had arrived at 10:15 and I had to leave with no explanation or apology from the dealer. Finally I left my car at the dealer for a week and when I picked it up I was told that the mechanic had damaged some parts and they were now on order. I received a card in the mail a few days ago indicating that the parts arrived and would be returned in 15 days if I did not bring the car in for the repairs. I called Friday to make an appointment and I was transferred to the service advisor's voicemail because he was on vacation til Tue. Why would they send me to his voicemail if he is on vacation?? Then I arrived at the dealer today and was going to leave my car for the repairs and was told that the technicians who work with my advisor were also on vacation til Tue and my car would have to wait til they return to have it repaired. I indicated that I needed it repaired right away and the service advisor said that he would try. Then he told me that only 2 of the 3 parts had arrived. Now, I had previously called the parts department and was told that I would be notified when all the parts had arrived. I was furious. The Service Manager was sitting right behind the service advisor and when I asked him why I would receive a card in the mail when all the parts were not available he said "Talk to the parts department". I assumed he worked for the same dealership as teh parts department. If the Service Manager had shown any concern for my situation maybe I would have been more understanding, but he obviously did not care or did not want to get involved. I know he ignored me since he was close enough to hear everything I said to the service advisor.From my point of view this dealership has no interest in retaining customers and has no concern for their customers. I strongly recommend you consider a different dealership when you buy or service your BMW.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Irvine BMW:
just leased a x3 from franz in the internet dept who was a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i wanted ($300 over invoice plus they made $200 on the acquisition fee - ie 825 vs 625) - so they made a fair 500 on the car. worked out great - 0 down $510/mo incl tax for 24 mos in a brand new x3! in the finance dept the manager (suni) threw in floor mats ($130 value) which was very kind of him. on my trade they paid me about 1000 less than the car averaged wholesale but that was fine as i didn't want to get ripped off by carmax or deal with selling privately.

a couple years ago i had a bad experience at irvine bmw turning in a lease that i got from someone else (glendale bmw - dominick there is good to work with too) because they nit picked the car to death and i ended up with a couple of penalties. i also had a bad experience getting a radiator repaired there a few years ago which i finally had to go to crevier to get fixed. i decided to give it another try because they are so close to me and since the guy at crevier didn't call me back nor did glendale bmw offer me a fair trade-in value.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
I will never get my BMW repaired at Irvine BMW again! Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the radiator hoses, rear hoses and valley plate pan. Then, they would see if the radiator, water pump and thermostat needed repair. I sensed something was wrong, so I paid $145 for their diagnosis and had my car towed to Cove Motoring in Newport Beach ($60 tow charge from Irvine BMW). Bottom line: THe mechanics at Cove ran all the pressure tests, replaced the radiator and rear hoses (valley pan plate was fine!) and charged me.....$260 (incl tax)!!!!! I am FREE!! NEver going back to Irvine BMW!!!! Here's something hilarious: I saw other cars being towed at the SAME time as mine! Anyone with half a brain will skip going to Irvine BMW and get the same service from an independent BMW mechanic for a fraction of the price. If you're in the Newport Beach area, I highly recommend Cove Motoring (talk to Ted).

R. Dwells

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
My car lost power on northbound 73 on a Sunday late afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out envelope with my key and my mandatory signature (which states the dealer has no responsibility for any vehicle left with them - what is one supposed to due at that point?). I received a call the next day from the service department stating that my fuel pump was faulty. There was no fuel pressure found but there was internal damage. I told them to "go ahead" and replace it. At 5:30 pm I received another call and was told they could not finish that day. I said that was fine because I could not make it there by 6 pm. When I picked up my vehicle the following day I was hit with a $2,051.94 bill for repairs. The fuel pump was listed as $379.90. One item listed was a "cover" for $110.01 and I still don't know what it is. There were an additional 80 miles on my odometer. And they had sold me the wrong batteries for my remote key. A few days later, I smelled a strong odor of gas and discovered my car was heavily leaking gas under the car. My roommate removed the back seat bottom and discovered a puddle of gas sitting on top of the fuel pump! The gasket had not been tightened down and the O-ring was missing. He temporarily fixed it in order to return to the dealer where it could be properly repaired. BIG MISTAKE! Mike called to say they were sorry that the O-Ring was missing and they would take care of it at no expense to me (too late). He then proceeded to tell me that the other problems we discussed that he thought could wait, can no longer wait. I asked him, "What other problems?" as we had discussed nothing else. He said there was a coolant leak, the power steering hose had a leak and the right and left valve cover gaskets needed replacing. He further stated that we had discussed these problems. I know for a fact that we did NOT discuss this. I phone my regular mechanic whom I trust and he couldn't understand how the O-Ring was missing because every fuel pump he ever opened had the O-Ring included. He also said all the "problems" were areas that would sweat and maybe they interpreted that as leaks. Upon calling Mike back he said, "Oh, not missing, the O-Ring was faulty." He couldn't get one until the next day and I would have to leave my car overnight.. or I could come and get the car and bring it back the next day. Wouldn't that mean that gas would be leaking and spilling out again. Might my car catch on fire or blow up? He offered that solution three times, obviously not concerned about the consequences or the liability it could bring to himself and the dealership. My car is still there and after reading the many negative comments about this dealership, I am VERY worried, to say the least.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Irvine BMW:
We are new to the area and were looking for a quick, seemless transaction, The management and staff were professional and expedited acquiring a vehicle for us. We got off the plane, took a cab to the center and 2 hours later were driving to our nwew home in our new car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
I was in the market to replace my 2005 BMW 525i with a 2007 BMW 530i or a 2007 BMW X5 and like all customers have been receiving quotes from various dealerships within Southern California via the Internet. After looking through 3 different quotes, the one I received from the Internet sales manager, Sean Teaque, was one of the best and he was also the greatest in responding and answering any questions in a timely manner.

I made an appointment to meet with Sean on Saturday, February 03, 2007 and I arrived at the dealership at 10:45am. Unfortunately, Sean was with another customer at the time and told me that “George P.” would assist me until he was available to come back and talk with me about the quotes I was interested in going over with him.

To make a long story short:

· George was very impersonal. He could have cared less about me or the model of car that I was interested in purchasing.

· George never offered me to test drive anything even though I expressed interest in both vehicles.

· George left us cooling our heals in his cubical while he went off to get an appraisal on my trade. Never came back to check his customer?? Where is this guy???? After 25 minutes!

· Once he did return from obtaining the appraisal for my 525i, the first thing out of his mouth is “we got a problem”. The only problem to me was his “low ball” wholesale quote. I don’t think this is a good way to begin the negotiation process with a potential customer by turning the process very negative.

· He did not return the title of my car to me. I finally had to insist he return it me.

· Accessed my BMW Lease account without my permission.

After that, I was infuriated with him and just left. Not only did he waste my time, but I had just driven from Riverside to buy from your store.

I have purchased many makes of cars including BMW, Mercedes and Lexus but this is by far the worst treatment I have encountered at a high-end dealership.

I have also sent a letter to Damon Shelly and the GM of Irvine BMW. After reading other readers problems, I can see why neither one of them has responded to me. STAY AWAY FROM IRVINE BMW.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
Last week my wife mentioned to me that the iPod adapter in her 2004 325i was not working - plugging in an iPod did not give the usual 'BMW' display, and pressing the input button gave the 'no disk' error. so she called Irvine BMW and they asked her to book it in and they would fix it.

The service guy left her a message that the iPod would not work because the car had XM, but they have changed the oil for her.

Well yes she has XM, but its a $50 Roady XT rather than an XM direct unit, get this - it is not connected to the radio - it uses FM to transmit the music.

She relays this message to me and I am already for a fight as I am at a loss as to how this might cause the iPod adapter to stop working, I figure that this is going to be 'interesting'.

She calls the service monkey - Billy - and gets his Voicemail - she leaves a 'what the heck are you talking about' type of message. Actually it was a fairly harsh message, but I digress....

We get there at about 3:30 and seek out 'Billy', he says that they have changed the oil, but the iPod adapter does not work with XM. My wife points out that it has worked for many months, Billy is absolutely adamant that BMW say that the two cannot co-exist and stops short of telling her that she is stupid - but only just.

Finally I step in, I point out that the XM unit is not connected to the radio and the the iPod adapter simply stopped working a week ago, he just keeps repeating that BMW say that they two cannot work together, I explain, quietly, but forcefully that he is completely wrong. He just keeps stating that XM and iPod are mutually exclusive - obviously I am not getting through to him so I raise my voice and realize that I am causing a scene asking if he understands what I am saying. He says he understands, but it is pretty obvious that he does not understand me.

I explain - pretty forcefully - that the XM unit is not actually connected at all to the head unit. I actually offer to bet him $1000 that it is not connected and that it therefore does not use the same inputs as the iPod / CD Changer. He however is adamant and will not be persuaded. He then tells me that the iPod adapter in the car is not a BMW one ? (yeah thats why the iPod says 'BMW' on it and the instructions for the unit are marked BMW and in the glove box.

Eventually he calls the the service tech over, this guy also re-iterates that BMW say that you cannot have both XM and an iPod. I think that this guys is about as 'technical' as my goldfish and say so.

I bet this guy $10,000 that he cannot find a connection, and that the XM unit that I am using does not even go close to the CD changer inputs. It finally dawns on him that the service monkey that had written the report simply saw 'XM' and figured that it would not work - he calls the head tech.

The head tech (who appears to be a smart cookie) offers to take a look, and if the unit is faulty will swap it out for me - hooray.

Billy meanwhile tells my wife that she should be more descriptive on her fault definition, apparently writing 'iPod adapter broken' was insufficient and he tries to tell her that the confusion is all her fault.

30 minutes later The head tech has swapped everything and it all works, apparently the unit was 'faulty' so he replaced the whole kit.

I give them 1's across the board, the attitude, the 'quality of fault finding', the extreme level of aggression and arrogance from Billy was utterly uncalled for. Considering it took the head tech less time to fix it than we spent yelling at each other I can honestly say that the experience was utterly terrible.

Finally, they 'washed' the car. I am not sure exactly what they used to wash it, my personal theory is that they probably used a secret combination of muddy water and wire wool. There are so many swirl marks in the paint now that it is almost criminal.

The only 'good thing' was that there was no cost, except the emotional and future car detailing ones...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Terrible experience. I was in search for a 530i with premium / sports package. Having been to other BMW dealership, I was shown all kinds of neat options that was included with this package. To my best understand (as a consumer and not a bmw sales rep) that the premium / sports package included various options like Navi, 20 position adjustable seats, heated seats, dakota leather, etc..., So with the basic knowledge of this in mind, I sent and email to Irvine BMW and a shady character by the name of George Panouvic whom I corresponded back and forth with for about 3 weeks via email in regards to pricing and payments. When he finally got down to the price I wanted we set and appointment to come in to complete the transaction. Upon our visit, he stated to tell us that the all the options come with additional cost and blah blah blah. Basically what It comes down to was a big waste of my time, having sitting in traffice for about 2 hours and all they try to do was the ol' Bate and Switch tactics. Get you in and try to sell you on something cheaper. So for all you future BMW buyers, AVOID IRIVINE BMW AND ESPECIALLY AVOID THE SHADY CHARACTER BY THE NAME OF George Panouvic.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
Irvine BMW has the worst sales/service experience that I have heard of. When purchasing my vehicle I was paying in cash and did not plan to haggle the price at all. For any easy customer like that one would think that the sales people would jump at the chance. Instead it was as if I was putting them out. Then after purchase, a year later the car has been in the service shop at least 4 times, and everytime it is a pain to get an appointment and find out what the actual problem is. On top of this they expect that you have other modes of transportation. No loaner cars are provided even when a brand new car is not working properly. I am very unhappy with this dealership. I also agree with previous reviews that the receptionists are very unprofessional, rude and unpolished.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Irvine BMW:
We went to Irvine BMW because we had been there before and appreciated the attentive staff and their willingness to back off when we just wanted to look at their certified pre-owned Z4s. When we went over last weekend, we had a good idea what we wanted. A.Z. was our salesman, and he was intelligent, responsive, accommodating about a test drive and answering even the hard questions, and he understood our needs exactly because he asked questions of his own and remembered the answers.

After we decided on the car we wanted, we enjoyed a tri-tip and salad lunch from the grill they had fired up under the portico. This gave the finance department a chance to get our file together.

We were soon in Ali Vossoughi's office, where the paperwork had been fully prepared for us. Ali went over every document with us, as attentive as A.Z. to our questions and answers. In the end, we had an agreement that matched exactly what we had settled on with A.Z.

Our experience with Irvine BMW was the quickest, most pleasant automotive transaction we have ever had with a car dealer. We have since had three followup calls from A.Z., one to be sure we were happy with the car, second to followup on a small repair that he had handled in 20 minutes, and the third to wish my husband a happy birthday ... he even remembered the date we had mentioned as being a special day.

I would recommend this dealership in general and the two gentlemen who handled our needs in particular. There was an air of dedicated service that I have seen only at a Lexus dealership. My husband has had five Lexus models in the past 15 years, and we have always considered those dealerships to be top-flight. Well, look out, Lexus -- Irvine BMW had taken your playbook!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
My husband leased a car at Irvine Bmw 3 years ago. Over a year ago, when we were looking to get married, he tried to sell his car. When his car wouldn't sell he decided to look on carfax and found out that there was odometer fraud on his car. He immediately looked into it and foundout that it was like that due to a clerical error by BMW. He walked into Irvine BMW to talk to the GM and was given the run around for over 3 hours. He was told that the Gm was not there and the used car manager wasn't either, then as he was leaving, he saw them both leave for lunch. He contacted Irvine BMW by phone and they blamed the DMV even though we had proof that it was their error. They told him not to do anything and they would fix the problem. Well, they never did anything and he had to get a lawyer involved. They told our lawyer that they fixed the problem a month ago (over a year after we originally contacted them). Well, we went to trade the car in the other day and were told by the dealership that it isn't fixed and that the car is still branded. Now we have to deal with this all over again and Irvine BMW doesn't care to help! It is disgusting!!!!! NEVER NEVER do business with Irvine BMW!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
I have been in the market for a new X5 for a while now. When I was finally ready to make the purchase I went to Irvine BMW as they are my "local" dealership. Upon walking into the showroom I noticed both receptionists were eating lunch. They looked put off by the fact that a customer was coming in and was about to disturb the meal of double cheeseburgers and fries. Judging by the way they were shoveling them in they must have been the best burgers on the planet.

After standing in front of them silently for 30 seconds and wondering if I was in some bizaro world where car dealerships don't want to sell cars I asked the lady closest to me if she would call a salesman to help me out. After the eye rolling she picked up the phone receiver and proceded to dial an extension...no answer. She then said that...now get this "There is nobody available to help you." I replied "Excuse me...there is NOBODY that can help me?" Not even a 'Sorry, but have a seat and I'll keep trying' The bottom line here was that NOTHING, not even a paying customer was gonna come between her and lunch.

At this point I turned around and walked out complety in shock. I would really love to know how good business is at Irvine BMW if they are turning customers away at the door. Having read a number of posts on this site I see how they treat the customer after the sale. But a pre-sale customer...heck that's the honeymoon stage. They should be schmoozing me. At least offer me the lame self-branded bottle of water while I wait for someone to become available.

If you have found this site while trying to decide where to buy your next (or first) BMW please, do not give one penny of your hard earned money to Irvine BMW. It is my opinion that you will regret it.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
I needed to take my car in for emergency service due to a check engine light and very rough idle. David Stosich was my service advisor, and he treated me with the utmost respect and courtesy. He worked hard to get my car taken care of in a timely manner. He was the ONLY service advisor at the dealership on the Saturday that I needed to drop off the car. He had my car back to me promptly and took care of all the warrenty paperwork without troubling me at all. David was knowledgeable and very friendly. I never would have expected such excellent service from a dealership, especially since I didn't purchase my car there.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
My partner and I purchased two vehicles in July of this year. One was a new BMW X5 and the other was a certified pre-owned 330 CI.

While the X5 has been great the experience and have had no problems. The 330 CI has been the complete opposite. While the car itself is actually OK I have had to deal with the following issues:

At purchase we added into the contract (and made a down payment ) the prema plate option, six CD changer and the extended maintenance option. The car was left at the dealer to install the options mentioned.

The next day , we were notified the warranty was offered to us in error and BMW would not honor it. After a short discussion with the GM we let it go and they ended up paying for the perma plate option. In addition the prema plate was not done but by mistake they installed a security system. A week later they finally got it right and took possession of the car.

Since that time I have exoperienced the following:

IRVINE BMW kept the check for the first payment in lieu of sending it to BMW Financial. They then denied it was cashed by them and spent the next two weeks proving them wrong.

ALL four rims started peeling. When we showed the pre owned manager he agreed to repair them and asked us to kleave the car and they would repair them. The car was dropped off for repairs and three days later ratjher than picking up the car repaired, they accused us of causing the damage to the rims and refused to do a thing. three days later and 12 different individuals looking into the situation they agreed to repair them.

As of today 11/15 the registration on this vehicle is still not submitted to the DMV. BMW called and said they overlooked this by mistake. This was after bringing the car in to get the smog certificate done which they did not complete and apparently the paperwork was returned. Meanwhile we are driving a car that is not registered, has expired tabs and they won't return my phone calls.

From the the local Irvine BMW management to BMW North America no one returns phone calls or e-mails. Only when we physically go into the dealer and demand to see the manager do we talk to someone and even then it is all BS! They are completely inept at resolving any situation and it will most likely fall us to take more time out of our schedules to get this resolved at the DMV ourselves.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
On Saturday night, my brother was driving his 2003 M3 on Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole different story)!

Anyways, my boyfriend and I went with my brother on Sunday morning to drop his car off for service. We pulled into the service area and there was a man helping out some customers. He said to go inside and speak with the receptionist since the service department was closed. When we went inside, there were two receptionists sitting behind the counter with their homework spread out. Neither one once smiled or stood up from her seat to greet us. My brother explained the problem with the car and asked what to do. One girl handed over a blank Irvine BMW letter sized envelope and said to write his information on it and proceeded to continue to read her Chemistry book. He had to ask what information they needed and what is going to happen to the car. Only then did she say what the process was. The very least she could do is close her book!

In the meantime, my boyfriend was checking out the new M5 when a saleswoman quickly approached him and said, "Want to wrap this one up?". Amazing how quickly she was there to help when we were looking at a new car. Where is the service AFTER you bought the car??

As we were leaving, we saw two salesmen standing outside. My brother started to complain about his experience inside with the receptionists. The asian sales guy kept on referring to my brother as "Bro" and "Man". He said, "Hey Man, I feel ya. I'm here just trying to get a date". What is that supposed to mean?? We were livid when we left. Neither salesmen said anything meaningful to help us, but instead made the situation worse.

Irvine BMW seems to give great service when you are in the market for a new car. After you have the car, they could care less about your problems as they obviously have better things to worry about, such as their Chemistry homework and getting dates!! Very unprofessional and unexpected especially coming from a high-end name like BMW.

Do NOT go to Irvine BMW!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Horrible dealership. My first bad experience was when I was in the market for a BMW. I never got any return phone calls. (I subsequently bought from South Bay BMW). Having failed to learn from that experience, my second bad experience was when I tried to sell my BMW. The buyer didn't show up when he said he would, then after another person in the pre-owned sales department gave me an estimate and I accepted, the buyer refused to honor the sale because he said he couldn't certify my car. He accused me of having after-market add-ons, when in fact the car was exactly as it was when I first bought it from South Bay BMW. Fool me once, shame on you. Fool me twice, shame on me. My mistake, but now I've learned -- I will never have anything to do with Irvine BMW ever again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
I originally went to this dealer with the intent to buy an X3. The sales person, after my approaching them, was rude, condesending, and incompetent. I may be a young female but know more about cars than this young man. Anyway, I then went to Rusnak in Thousand Oaks and purchased the vehicle. When needing a service out of convenience I gave Irvine another shot, they were horrible. They took over two hours for an oil change, didn't notify me my car had been finished (I had to find it sitting) and then waited another 30minutes to sign the paperwork.

I would not recommend this dealership and agree with all the aforementioned problems.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Everything negative you read about this dealer is true. I was very hesitant about going there especially after reading all the comments but decided to give them a try since they are in my area.

The staff there acted like they are doing me a great favor by selling me a car. Philippe is both rude and arrogant. His price is actually good (after haggling) but the car was so dirty even though he knew I was coming days ago. Plus his attitude was so grating that I decided that I rather not give him the business. Ended up in Riverside BMW where the difference is night and day. Great service both before, during, and after. Wanted to ipod the car a few days later and the sales person set up everything for me and got me a quick appointment. Plus he spent over an hour going through everything in the car after the paperwork was done. By the way, the car was sparkling when I got there.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
first time visit was for a m3. my wife drove that day, and she has a honda accord. i guess they saw us coming out of the accord and gave us the attitude "you can't afford an m3" and didn't even want to give me a test drive because i'm "not a serious buyer". i ended up buying from riverside.

took the m3 back there to get the alarm enabled, and 1 hour later, they said they can't do it because they don't have the 2003 software. i called up crevier, and crevier said that's not the case. crevier ended up doing it in 5 minutes.

went back again to look for a screw since i lost one of the ones holding the headlight assembly. the parts guy showed me a totally different screw. i told him it's the wrong screw, but he insisted and won't sell me the correct screw. i ended up getting the right screw from crevier.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
My wife and I bought a 2003 330xi from this dealer. The sales rep lied about the serivce loaner car(he said they provide a free laoner, they don't). We found this out after the service light came on one week after buying this "cetified pre-owned" car. If they serviced it to "certify" it they why would the light come on? Also, my wife get a flat tire and the spare tire was not in good condition. It had been taken from an older car and had a huge hole in the sidewall...also something that should never have made it past a pre-owned inspection. The service department is terrible and the finance department kept having us fill out unnecessary paperwork in that we were paying cash...NOT financing...the guy was clearly new.

Overall I would drive any distance to not deal with this dealer again and I recomend the same to anyone reading this!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
In late 2003 I was in the market for a 5 series BMW. Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wanted to stick with that look. Being a smart shopper, I went to Irvine BMW to shop around before I put my money down (I want to shop at least two or three before, I know that I am getting the best deal). Little did I know that when I walked in my sales rep. John (did not remember the last name) asked me how much do I want to pay for the car from the sticker price (??When do you ever pay sticker plus for a car??), then I told him that Crevier BMW and Edmund informed everyone that on a 2003 model that there is a 4-5000 dollars discount program offered by BMW USA. He then proceed to the manager's office and didn't came back until 20 minutes later and told me that they are liying and they will get into trouble by doing so, that he will never do business with Crevier. ????? I walked out of that dealer and know that I will never returned there again, because I would not buy a car from a dealer that gives no discount and charges extra from sitcker for standard option. Will surely enough when I was in Crevier BMW to purchase my next 5 series, I saw that guy John from Irvine BMW there to do inventory trade (Gee, I thgouth that you don't like Crevier BMW and will never be there). Please people, don't ever go to Irvine BMW I have another horrifying story to tell.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
We went into the Irvine BMW dealership on May 29th. Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, so he asked his manager.

This "Manager" out of the blue, said that this is how all of the cars come since there is a lot of money in Orange County...... that we should try Riverside because it is much hotter out there and we may find what we are looking for there. What the temperature had anything to do with the car is beyond me. He politely refused to go inside and search their database.

Based on his recommendation, we proceeded to Riverside. Randy Halcomb was very professional and moreover determined to assist with our needs. He gave us a great deal. I recommend Riverside BMW and would purchase a vehicle in the future.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
Insurance repair for a vandalized (broken) driver side window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. When I aske them to buff out the scratches they tried to charge me $150 for a detail. The dent I have to live with because there is no proof they did it. But I am sure it happened while the car was at their facility. Also the inside door panel was not attached properly and was rattling. When I brought this too their attention, they tried to blame me. Overall, I think this dealer treats you as if they are doing you a favor for helping you. I wouldn't recommend this dealership to my friends or family. They treat you like they don't want your business... so that's why I go elsewhere even though they are closer to me. They have a beautiful facility, but don't let the quality of the building be a substitute for the quality of individual that they hire.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Came in with a price match. The sales person checked with someone and said it wasnt a problem. Ask me when I was ready to buy. I told him right now. Then he told me that they were super busy and asked if I could come back the next day. I said "sure", in fact I really did (because i was in the area again). Ralph handed me over to a finance manager who told me that they couldnt match the deal. Sorry Damon Shelly, guess you missed out on this sale. Ended up getting my car at New Century the following weekend.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Arrogance! I arranged for my friend to drive an M3 on a Saturday with this guy's assistant. When they arrived, the assistant had already left for the day and Mike Sawtelle told them that no arrangements had been made for them to drive the car. He then proceeded to tell them that they don't just let anyone drive the M3 and that especially high school kids come in to drive the car. He belittled to make them feel inadequate to drive the car. Now they are in their mid thirties, he is an architect and she is a corporate attorney. They are hardly inadequate or incapable. This experience sent them right to the Infiniti dealership where they bought a G35. Unfortunately the arrogance displayed by the dealers translates to the product, which is a grave injustice to the manufacturer and the product itself. If anyone is going to buy a BMW, DO NOT BUY FROM THIS DEALER!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
They have good inventory, but the sales department is arrogant. They made several mistakes when trying to do my financing. They didn't give me a good deal on the trade in. The front light was fractured and the bumper scuffed but I didn't notice until I got home - I heard nothing on the way home so I must assume it occured at the dealer. They didn't accept responsibility even when I reminded them they didn't go over the car with me in good lighting. I was left standing for 10 minutes on several occasions. Often for the sales person to greet new customers walking in.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Brought a 325ci there to fix a rattle in the subwoofer of the HK system. It took them 3 tries and 2 loaners to fix it. On the third try, the GM gave us an attitude for bringing it there, even asked us "where did you buy your car? oh that other BMW dealership? Why didn't you just bring it in there to fix it?" When I went to another dealer and asked about irvine BMW, people just say they hire a lot of cheaper under qualified mechanics. Which explains the fact that they can't insert a piece of foam properly to make the sub deck top rattling and after 10 days worth of rentals.

Their sales is nothing to be desired either. A bunch of arrogant people who think my younger age could not afford to drive a bmw... I ended up buying one elsewhere.

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