Irvine BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
I just bought a 2007 650i, but from a non-BMW dealership due to the amazing deal they were offering. My car only has 15,000 miles on it, so needless to say it is still under full factory warranty and still under the free factory maintenance period. So now I am on the hunt for a dealership to be loyal to for service and parts on this vehicle. Living in Orange County, Ca., it is understood that BMW's are everywhere, so naturally the dealerships are expected to be very busy. Google maps told me that Irvine BMW was closest, so I have been trying to call them for the past few days to talk to a service advisor about why I should chose their dealership. I do not mean to sound entitled, but most dealerships make upwards of 70% of their profit form service alone - therefore this should not be overlooked on the customer service side of things.

Since I was repeatedly not able to get anything other than voicemail each of the 5 times I called - I began to lose faith in the dealership. If this is how they treat a potential customer, I am frightened at the though of how they would deal with an established, let alone disgruntled one. So I call one more time to let them know that I am having trouble getting through, and it dawns on me - between the impatient main receptionist, the 'too-cool-to-waste-my-time' service receptionist, and the frequent transfers to voicemail, that this place wants nothing to do with me.

Well, Irvine BMW, the feeling is mutual.

I just got off the phone with Sterling BMW, and they took plenty of time to talk to me about the service that they offer/loaner cars, etc. I was only made aware of this website because of the horrendous stories posted on the web about Irvine BMW's 'conflict resolution' methods.

Do yourself a favor, drive a few miles further for a dealership that knows the value of customer retention.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
After reading some terrible reviews on this dealership, I was hesitant to take my used BMW 325I there. I am happy to say that this dealership exceeded my expectations and provided terrific service the two times I have gone there. I would recommend!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Irvine BMW:
Bought a new 325I and a CPO 545I. Some issues with XM,etc with 325I but were worked out.
EXTREMELY HAPPY with service and sales experience on 545I.
If you approach people like people they tend to want to help you.
We paid the $200 for an oil change BUT they NO CHARGED the broken cuo holder($110)even though out of 4 year warranty.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Irvine BMW:
I am a former MINI owner and have had a LOT of problems with MINI service there at Irvine MINI so I was hesitant to go over to the BMW side when thinking about getting a pre-owned3 series.

On the first trip on the lot I noticed one particular sales guy avoided us completely to help a little old lady (easy sell?). I sure am glad he passed us up though because the service we got from Renzo was stellar. He was able to show us quite a few cars and once we selected the perfect one he got the price down. He also gave me a very fair value on my trade-in (after a bit of haggling which is expected). He spent quite a bit of time with us and even entertained us when we asked for a free shirt LOL.

A+ for Renzo!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
The worst and most expensive ervices, I have to bring my 530i more than twice every time there is an issue with the car, I questions their honesty. The service manager would not even pick up the phone?? Every time I bring the car for a normal maint. I end up bringing the car 2 times for the same issue...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Irvine BMW:
Terribly organized dealership! I bought a used 04 Mini there a few months ago and it was the worst car buying experience of my life. the only reason I stayed was that they had the car of my dreams there. I actually went to look at other dealerships because I couldn't deal with how incompetent they were. They gave me wrong information on several occasions and they have people there that have no idea what they are doing. Aaron the sales manager was nice and Dan was courteous but some people there were literally nasty and irresponsible. I won't name names (Alex) but I was disappointed overall by the lack of professionalism.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
The service department at Irvine BMW has basically broken every rules possible for a car maintanence business.

In summary, during the few times I visited for routine maintanences and repairs, they have:
1) lost a part on my rare bumper;
2) refused to do inspection on an apparent (visible) car malfunction, because the "on board computer reading shows no error code";
3) kept the car in beyond promised schedule, without any notice;
4) kept customers (not just me) waiting over 1 hour for a 5-minute shuttle, EVERYTIME;
5) the service advisor "Gary" printed the receptionist's name in the "service advisor" blank on the sign-off sheet to cover his track.

It is pretty clear that the service department in Irvine BMW simply does NOT want to provide service at all, and hopes everybody can just forget there is a service department there.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Irvine BMW:
I bought a used mini about a month ago. I started to have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini.

When I got to the dealer they said the tech could look at it in about 20 minutes. After about 15 minutes Phil said they would like to look at the car longer. I was given a loaner car for the day. That night I received a call to let me know my car was ready, with NEW sunroof, and the car was being washed. I drove down there the next morning and the car was ready. No hassles, complaints, and everyone I dealt with was very friendly.

I am GLAD I gave Irvine Mini a chance after all the bad news I have read about the service dept. on this site. It appears to me things are changing for the better.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Irvine BMW:
I was in the market for a 2007 MINI Cooper S. Checked many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by far the best Motoring Advisor around. She is straight forward with no BS. I custom ordered my new MINI and took delivery in only 5 weeks! Alex was thorough with everything. BMW Financial took care of me and made my buying experience pleasant! If your in the market for a MINI, go to Irvine MINI and ask for ALEX!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Irvine BMW:
I purchased my used 2003 BMW Z4 at Irvine BMW 3 years ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem and it still is not fixed. I have waited as long as 25 minutes to pickup my car. I brought the car into the dealer to have the convertible top replaced. I waited 2 hours to talk to a Service Foreman who makes decisions about this type of repair. I was told that one Foreman was due at 8:00 and one was due at 8:30 so I arrived at 8:15. Neither had arrived at 10:15 and I had to leave with no explanation or apology from the dealer. Finally I left my car at the dealer for a week and when I picked it up I was told that the mechanic had damaged some parts and they were now on order. I received a card in the mail a few days ago indicating that the parts arrived and would be returned in 15 days if I did not bring the car in for the repairs. I called Friday to make an appointment and I was transferred to the service advisor's voicemail because he was on vacation til Tue. Why would they send me to his voicemail if he is on vacation?? Then I arrived at the dealer today and was going to leave my car for the repairs and was told that the technicians who work with my advisor were also on vacation til Tue and my car would have to wait til they return to have it repaired. I indicated that I needed it repaired right away and the service advisor said that he would try. Then he told me that only 2 of the 3 parts had arrived. Now, I had previously called the parts department and was told that I would be notified when all the parts had arrived. I was furious. The Service Manager was sitting right behind the service advisor and when I asked him why I would receive a card in the mail when all the parts were not available he said "Talk to the parts department". I assumed he worked for the same dealership as teh parts department. If the Service Manager had shown any concern for my situation maybe I would have been more understanding, but he obviously did not care or did not want to get involved. I know he ignored me since he was close enough to hear everything I said to the service advisor.From my point of view this dealership has no interest in retaining customers and has no concern for their customers. I strongly recommend you consider a different dealership when you buy or service your BMW.

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