Irvine Mini Cooper

Best Mini Service Team in Orange County I am a fanatic Mini owner. I own number of Mini's from various dealerships almost 17 years ago. I moved to Irvine several years ago. I can not than I am a fanatic Mini owner. I own number of Mini's from various dealerships almost 17 years ago. I moved to Irvine several years ago. I can not thank enough for all the service Aldo and Irvine Mini Service Team provided for me and my wife. They are courteous and freindly. They communicate promptly and accurately. They always promise out and deliver early. Sometimes repair and maintenance can be pricy with Mini, but they always made up with extra service and companion. I am definitely buying my next Mini or BMW from these guys. More

Great customer service! The guys at Mini are always ready to help you in any way, they are super friendly and helpfull and always giving you the best service The guys at Mini are always ready to help you in any way, they are super friendly and helpfull and always giving you the best service More

Recall Notice Here's what they claim: "We have a strong and committed staff satisfying our customers' needs." It couldn't be further from the truth. They lie and d Here's what they claim: "We have a strong and committed staff satisfying our customers' needs." It couldn't be further from the truth. They lie and don't care. My first and last experiences at Irvine Mini: I bought my car from a private owner two years old. Read in the manual that it has a feature that opens the sunroof and windows when you press and hold the key. Tried several times, rereading the manual. Called Irvine Mini, couldn't tell me over the phone, had to bring it in. Brought it in and they said the original owner never "activated that feature" and it'd be $100. Hard to believe when he paid $39,000 back in 2004. Told them I can live without it. One day I unlocked my car and guess what? The sunroof and the windows opened. I swore I'd never go back there but I thought they'd stand behind the recall notice they sent me: wrong! The power steering fan makes noise and my mechanic said a client of his got it covered because the warranty covers the pump, fan and any wiring which the notice states. Irvine Mini said it's not power steering pump was not the same as they one on the recall notice (even though I got a notice with my vin on it). Hard to believe that Mini doesn't know which parts they put on their cars but the dealer claims they send the notice out to everyone that has a car in that year. How stupid is that? They were going to charge me $150 diagnosis fee unless i paid $332 for the fan or any of the $6600 of recommended work. The car is not even worth that much. I would have gotten the tires and the brakes ($1000, since their prices on those two things are not over inflated like the rest of the repairs), but since I can't trust them and they are not the least bit accommodating, I didn't and I didn't bother to look at the new Mini's while I was there. The notice states to call Mini Cooper Customer Relations and the NHTSA if they don't fix the issue so I did and nothing was done. The NHTSA gave me a claim number and told me to call Mini with it. They took the number and said it's still up to the dealer and they didn't change their mind about it when I told them I made a claim. The service manager did finally waive the $150 diagnosis charge. So I took it in for nothing but to be treated poorly. Oh I did get to drive a 2019 loaner for two days...big deal, not like I want one now. In summary $432 ($100 for the bull-loney "feature activation" and $332 for the fan) is worth it for them to lose a customer. In a market where their value has decreased due to competition, you would think it'd be worth it to them. More

Service Experience Jose the service advisor is an asset to the dealership. He always exceeds expectations. And him and the service that is provided is what keeps me comi Jose the service advisor is an asset to the dealership. He always exceeds expectations. And him and the service that is provided is what keeps me coming back. More

5 stars Excellent customer service. Mr. Aldo Garcia is the best employee of Irvine Mini. Always there to assist me for all the need and questions I have Excellent customer service. Mr. Aldo Garcia is the best employee of Irvine Mini. Always there to assist me for all the need and questions I have More

Awesome Ever since I bought my car I always go to this location for service. Aldo is always very helpful and kind every time I have problems with my car. I’m Ever since I bought my car I always go to this location for service. Aldo is always very helpful and kind every time I have problems with my car. I’m also very satisfied with the service. More

Excellence Personal, speedy, clean, exceptional loaners, friendly and knowledgeable service attendants!! Grateful to be here, wouldnt want to have service anywhe Personal, speedy, clean, exceptional loaners, friendly and knowledgeable service attendants!! Grateful to be here, wouldnt want to have service anywhere else!! Come to irvine mini!! More

Awesome This is my second Mini and I have been servicing my Vehical here because my service advisor Jose is very professional and dependable. I appreciate how This is my second Mini and I have been servicing my Vehical here because my service advisor Jose is very professional and dependable. I appreciate how they take care of all my needs and concerns. Thank you. More

Enjoyed our experience so much, we purchased two vehicles All around great experience from the manager to the sales team. Both Jordan and JP worked well as a team to help facilitate our purchases. Jordon hel All around great experience from the manager to the sales team. Both Jordan and JP worked well as a team to help facilitate our purchases. Jordon helped with the purchase of our 16 year old daughters first car and once I got a taste of how a Mini drives, Jordan guided me to the Countryman which drove like a gem. JP helped finalize the purchase of the Countryman since Jordon was on vacation. Fantastic team work guys. More

j p has made both my mini purchases at irvine mini effortles the entire staff at irvine mini knows my face and calls me by my name when i walk into the door FOR ANYTHING. it’s kind of like the tv set of CHEERS y the entire staff at irvine mini knows my face and calls me by my name when i walk into the door FOR ANYTHING. it’s kind of like the tv set of CHEERS yet it’s real life and a mini dealership! each employee goes the extra mile to make me comfortable satisfied with service and confident that the car i am driving and the car my teenaged daughters are driving is safe and secure. each purchase that i have made at irvine mini has felt as if i hired a personal concierge service. all documents and d m v documents are waiting for me in a crisp white envelope with my name on the front. allison ( the mini specialist ) has painstakingly gone through each and every detail of the car to ensure that i am able to operate the necessary gadgets to operate my car and drive it home. j p calls or texts me from time to time to ensure that our cars are ok and that we are doing ok. it’s funny but i feel like by purchasing our minis at irvine mini we have become a small part of this vast mini family. it’s so comforting to know that someone out there has our back while we are on the open road! thank you irvine mini. what would we do without you guys? kim cameron and riley russo More