Irvine Subaru - Service Center

We had a 'famous' vibration issue with our Outback 2011 and were almost hopeless having read numerous sad stories in the Internet. The friendly service department provided a car replacement fo Outback 2011 and were almost hopeless having read numerous sad stories in the Internet. The friendly service department provided a car replacement for the time of a service (a week). Every day they notified us on the car status - and they have fixed it! Please search the Internet, it seems mechanic Ed is the *first* one who found the real cause of the vibration issue and fixed it. They replaced the torque converter for free (warranty, yes) and opened the case with SOA. We're happy again - our Outback drives like new! It's great that such knowledgable mechanics are working at Irvine Subaru. More

Great service department. A little unorganized because they are busy, but they seem to handle it fine. I do have long holds whenever I need to call the service department which is a downside, but compared they are busy, but they seem to handle it fine. I do have long holds whenever I need to call the service department which is a downside, but compared to other subaru dealers it's a huge improvement. Other than that, they are willing to help where they can and provide a loaner car on bigger repairs. I worked with Frank, Sebastian and I think her name was Claire. They are all helpful. More

Excellent Service ! Polite, Courteous, and Caring. I've Excellent Service ! Polite, Courteous, and Caring. I've been a customer for 5 years. I wouldn't go anywhere else. They really make you feel like y Excellent Service ! Polite, Courteous, and Caring. I've been a customer for 5 years. I wouldn't go anywhere else. They really make you feel like your business is important to them. This time I waited for my oil change. They estimated an hour and twenty minutes, which would have been fine. My car was ready in 45 minutes, washed and vacuumed ! More