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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.9
239 Reviews

8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 239 reviews

March 08, 2023

JBA Infiniti in Ellicott City is the best dealership I have ever worked with. It’s a warm and inviting atmosphere that makes you feel very comfortable. You receive 1 on 1 attention and the sales associate More

by GDLOVELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Moore
February 08, 2023

Everything went well. I now have somewhere to take care of my car service needs. More

by sharri1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
January 24, 2023

JBA Infiniti did an their normal excellent job. As usual, I've come to expect only the best from them and they have always delivered. More

by frankdj3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person who signed me in, J.R. , the technician, the housekeeper, and the admin/sales person., Lani LaFavors
December 07, 2022

the waiting area was clean and comfortable People in waiting area did practice social distance. More

by sharon.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Smith
December 01, 2022

The employees are competent proffessionals and are friendly and polite.They take their jobs seriously.They take the time to listen to what you have to say and give suggestions that are in ones best in More

by Mamahawk28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden Lee
October 26, 2022

Fantastic service experience. Byron, my service consultant was exceptionally knowledgeable and attentive to detail as he thoroughly and professionally addressed all of my service c More

by bgainers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Smith, Lani LaFavors
September 22, 2022

Finished the time it was promised work done correctly and car always washed when finished More

by Pryor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Smith, Lani LaFavors
August 03, 2022

Dealership is great very friendly professional I highly recommend if you are looking for great deals . More

by Jordanjc@verizon.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR in the service department. , Byron Smith, Lani LaFavors, Charles W. Turner Jr., Jason Richardson
July 12, 2022

Very happy with Jr. My service manager add the Vehicle checked out properly and there ARE no problems at this time More

by supercp0282
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Smith
June 01, 2022

Friendly, knowledgeable, always willing to help. Byron the Service Rep always helpful and goes the extra mile. More

by Murk
Recommend Dealer
Yes
Employees Worked With
Byron Smith
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