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J Bertolet Inc
Orwigsburg, PA
63 Reviews
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Showing 63 reviews
November 15, 2017
Fantastic Experience Dealing with the People at J Bertolet VW was such a pleasure. They were respectful and concerned for our happiness throughout the purchase process wh Dealing with the People at J Bertolet VW was such a pleasure. They were respectful and concerned for our happiness throughout the purchase process which was done by phone, email and finished in person. Going here to buy a vehicle is worth the drive - we went to multiple other VW dealers and no one else could compare. Thank you John for the wonderful experience!! More
by Edlive
Employees Worked With
John Bertolet
Helpful November 09, 2017
Great experience. Friendly service.. The 2017 Passat is a truly wonderful car. I thought I was sold first seeing the car and after going on the test drive it was a sure thing. The car is The 2017 Passat is a truly wonderful car. I thought I was sold first seeing the car and after going on the test drive it was a sure thing. The car is spacious and provided a very smooth ride. Also John my salesman made for a very friendly and positive transaction. Thanks and I look forward to doing business with you in the future. Bob Harrison More
by Bob Harrison PA
Employees Worked With
John Bertolet
November 07, 2017
Since 2001, nothing but Bertolet VWs It started with my first Wolfsburg in 2001. We added to our family and added a second Jetta. Now 16 years, 3 Jettas and 3 Passats later, it's still th It started with my first Wolfsburg in 2001. We added to our family and added a second Jetta. Now 16 years, 3 Jettas and 3 Passats later, it's still the only place we go for our vehicles. (Despite the fact that we moved over an hour away 8 years ago). J Bertolet Volkswagen treats you like family. Worth the drive. More
by JenniferT
Employees Worked With
John Bertolet, Andrew Vigoda, Blayne Bertolet, Jack Bertolet, Todd Sterner, Kerry Gerber, Chris Guzick
November 07, 2017
VW Passat I had a issue with another dealership local. Had my VW passat taken up to Bertolet I never had such a pleasent experience not only did they fix my ca I had a issue with another dealership local. Had my VW passat taken up to Bertolet I never had such a pleasent experience not only did they fix my car they went above and beyond to help my husband and I out. Daily phone calls to let us know what was going on with my car. Yes it was out of way and it was well worth it. I'm now a Bertolet customer and I highly recommend them even if it's out of your way well worth the drive. More
by Vwnanny
Employees Worked With
John Bertolet, Blayne Bertolet, Jack Bertolet, Todd Sterner
November 07, 2017
Returning customer Professional, friendly, fair and extremely accommodating to the seller! Overall, great customer service from the salesman to the the service departmen Professional, friendly, fair and extremely accommodating to the seller! Overall, great customer service from the salesman to the the service department. This is the second car I’ve purchased from the dealership because of the positive experiences I’ve had. The buying experience was simple without exerting any pressure. Jack was quick to respond to my phone calls and stayed within my budget. Highly recommended from sales to service! More
by Ligenza09
Employees Worked With
John Bertolet, Andrew Vigoda, Jack Bertolet, Todd Sterner, Chris Guzick
November 07, 2017
Excellent Service at Bertolet! Here you are treated like family. They put your needs first and are looking to accommodate you at every turn. We never felt pressured. John even to Here you are treated like family. They put your needs first and are looking to accommodate you at every turn. We never felt pressured. John even took the time to teach us about how our new car worked, set up Bluetooth, etc. They go above and beyond for their customers! More
by Arb259
Employees Worked With
John Bertolet
July 28, 2016
Excellent service and a family atmosphere I purchased a 2013 VW Jetta from J. Bertolet and have been thrilled with the service and integrity of everyone at the dealership. I live in the Readi I purchased a 2013 VW Jetta from J. Bertolet and have been thrilled with the service and integrity of everyone at the dealership. I live in the Reading area, and whenever the car needs its mileage service, John arranges a convenient time to pick up my car to take to the dealership and lends me his car for the day. As with all cars, something inevitably will go wrong. You can trust the people at J. Bertolet. The service technician sent me a video of the problem, discussed several options, and I felt confident that the repair would be done in a cost effective and efficient way. He even suggested I call VW headquarters and ask them to reimburse me for the repairs - which they did - a complete reimbursement for parts and labor! I am so happy to do business with people who are not only invested in the product they sell, but more importantly, are invested in the people and community they serve. More
by Andrew W.
Employees Worked With
John, Jack, Todd
July 01, 2016
Poor service, worse customer service I bought a 2009 jetta for my daughter on 6/22/16. By 6/25/16 the car was broken down, needing to be towed because it was out of oil! This car was NOT I bought a 2009 jetta for my daughter on 6/22/16. By 6/25/16 the car was broken down, needing to be towed because it was out of oil! This car was NOT sold "as is". It was never even looked at prior to her driving it off their lot. Jack Jr. acted like a child when I demanded he buy back the vehicle as it had metal shavings all down the dipstick indicating engine damage. He claimed the would fix the problem and provide a warranty, then their incompetent service department writes up a falsified service record saying more repairs were identidied but I refused them. This is totally fraudulent and they do this to void your "warranty". More
by Crystal Smulley
Employees Worked With
Jack Jr., Blayne, Chris Guzick, Todd
February 10, 2016
Always a Pleasure Just wanted to send a note of thanks to Bertolet! I was in today for a 20,000 mile check up on my Tiguan (a last minute appointment that was accomm Just wanted to send a note of thanks to Bertolet! I was in today for a 20,000 mile check up on my Tiguan (a last minute appointment that was accommodated easily by Chris in Service). You guys never disappoint! AND I was so impressed to get a video from the tech working on my car! Your dad even offered me a quiet space to work while I was there - which was great! My car was done in a small amount of time, the service techs checked in, provided status, and gave me info to make my service decisions easy. Thank you very much for being consistently customer focused, pleasant to do business with, and inspiring trust and confidence in doing business with Bertolet. More
by Reneesvoice
Employees Worked With
All employees are very professional and helpful
September 12, 2015
Superior Service and Undeniable Trust After hearing nothing but sparkling recommendations from a number of people, I felt confident in choosing J. Bertolet VW for leasing my first car. Wit After hearing nothing but sparkling recommendations from a number of people, I felt confident in choosing J. Bertolet VW for leasing my first car. Within minutes of speaking to John Bertolet (III), I was thrilled with the decision I had made. Not only were all of my wants and needs in a first car met, they were exceeded. At no point in time did I feel intimidated or that I was being sold something I did not want. John (III) did an amazing job at getting my lease agreement and beautiful car ready for me to pick up in a short amount of time. Moreover, any question or concern I had about my lease agreement and my car were answered throughly and honestly. Not only did I feel like I was a priority, but I was MADE a priority. People associate buying/ leasing cars as an overwhelming and negative experience, however, leasing my car through J. Bertolet VW has been one of the easiest and most delightful business transactions I have ever done. When it was time to pick up my new VW Jetta, I was enthusiastically greeted by John (III), Blayne, and Jack. I truly felt that they were all just as excited as I was for my new purchase. At J. Bertolet VW, you are treated as if you are a part of their family. I cannot wait to continue many more years of business with J. Bertolet VW, and I would recommend them to anyone who is looking for superior service and undeniable trust in a car dealership. More
by Margaret E
Employees Worked With
John Bertolet III, Jack, Blayne
