JTs Chrysler Jeep Dodge

I have a 2023 ram 1500 that I have leased from JT. I have had a couple issues with this truck so far that I have had trouble with JT about fixing. The injector on the #5 cylinder went out causing the I have had a couple issues with this truck so far that I have had trouble with JT about fixing. The injector on the #5 cylinder went out causing the truck to misfire a couple weeks ago. I contacted JT to bring it in. Upon entry into the service department, they informed me they wanted to keep the truck for multiple days, and then instructed me to go across the street to rent a car for the time they had my vehicle. Out of pocket!! This morning I noticed my taillight was intermittently working. I took it to JT and they had me sit there and wait for over an hour to tell me the light bulb had to be replaced, it wasn't covered under warranty, and that it would be $85 (for BTW, a part that costs $10 for 2 of them). This is absolute absurdity to treat a loyal customer of over 20 years in this manner More

I am really not expecting to get an answer but I was really hoping I possibly could reach someone who cares just a little about your customer. I managed over 500 salespeople in my 40 year sales and serv really hoping I possibly could reach someone who cares just a little about your customer. I managed over 500 salespeople in my 40 year sales and service career. And the only way I get feedback of how my salespeople were doing is direct from my customers. So I am trying to give you constructive criticism. I was told by Jennifer in your service department that the Transmission that catastrophic failed would be covered by the $2300 extended warranty i purchased. And most importantly I was told the Rental car would be covered in full even though it took 10 days to repair my vehicle. The warranty company would only pay for 5 days. I was told, by Jennifer , not to worry just bring the rental paid invoice by when I picked my Vehicle up. So I did. I have talked to Jennifer many times and she said that Management has not made a decision yet. I have text her and left messages numerous times and She wouldn’t even respond. I fired employees of mine for less. At least have the professionalism to return your Customers call. This has cost me in excess of $700. That is not much for a company the size of JT’s but to a Senior Citizen on Social Security it is a very LARGE amount of money. PLEASE TAKE THIS REQUEST SERIOUSLY. PLEASE I NEED YOUR HELP. Thank you for your consideration in this matter. G Marshall Jumper Marshalljumper33@gmail.com 803-944-9209 More

The service rep Justin was awesome as he always is. The only issue I have is a tapping noise at start up in my Ram 2500. Justin is exhausting every thing he can to help me but the problem is still not The only issue I have is a tapping noise at start up in my Ram 2500. Justin is exhausting every thing he can to help me but the problem is still not fixed which is nothing again him. I would rate as 5 if I could get this resolved. Would be 5 for the service associate for sure. More

I have purchased 2 vehicles from jt’s and have had good experience and service in both purchases! experience and service in both purchases! More

J T's is a great dealership Justin, and the service team very good at fixing the problem and repaired it, Completely satisfied and good job. team very good at fixing the problem and repaired it, Completely satisfied and good job. More

Great dealership. They always try to accommodate me whenever I need service, fast and courteous. Always work with Jennifer in the service department and she is the b They always try to accommodate me whenever I need service, fast and courteous. Always work with Jennifer in the service department and she is the best. More

JT’s is a tremendous dealership. Les and the service team are top notch. I trust them with my truck and they've always taken care of me. Les and the service team are top notch. I trust them with my truck and they've always taken care of me. More

Very thorough and the staff are fantastic. Completely satisfied and excellent job and courteous staff. Completely satisfied and excellent job and courteous staff. More

The service was completed as promised at the time specified. The service advisor, Les Lawhorne, took ownership of the the problem, and repaired it. specified. The service advisor, Les Lawhorne, took ownership of the the problem, and repaired it. More

I have had mostly great experiences during my schedule maintenance appointments. Service is done in a timely manner. No complaints... maintenance appointments. Service is done in a timely manner. No complaints... More