Jack Demmer Ford - Service Center

Very Pleasant Staff I was on my way to visit my mother and had planned to go to another Ford Dealership afterward. I hadn't been in Wayne, MI in quite some time and disc I was on my way to visit my mother and had planned to go to another Ford Dealership afterward. I hadn't been in Wayne, MI in quite some time and discovered Jack Demmer Ford's "Quick Lane". I stopped in to have "The Works" done. What a facility!, what a friendly and professional staff! It was the absolute best experience I have had with any dealership. I will be returning. More

Experience with Service Department was horrible This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which I told them that I needed to have it back by 1pm the following day. I stated that if they could not have it fixed in that time frame I would come back another day, they assured me that it would be completed by the next morning. I also stated that if it was not going to be completed to call me so I could make other arrangements and change my schedule. Well, at 11 am I called them for a status update in which the service person told me that it would not be completed until sometime between 4pm and 6pm. I asked him if he was planning on calling me to inform me of the change in time, he stated "well I was just going to call you when it was done". He also offered to rent me a car for a reasonable fee. All I wanted is for him to be up front with me on the time frame and situation. Overall, I feel as though they handle this situation very unprofessionally, and I am not sure if I will ever bring my vehicle there again. More

Quick Oil Change visits I have never needed the expertise of the repair department but I do regularly use my Demmer dealership for all my oil change works packages. I do thi I have never needed the expertise of the repair department but I do regularly use my Demmer dealership for all my oil change works packages. I do this if for no other reason than Mr. H Guyton. I was introduced to him the day I bought 2 cars on August 16, 2011 and he has remembered my name and used it on every visit. My wife took my Escape in while I was out of town and she was promptly greeted by Huston and when he inquired as to my whereabouts, he proved he knew my car which left my wife speechless, which is hard to do. Thank you to all who take car of my car either in service or the body shop (window treatments) you do good work! More

Worst dealer ever! These people took 1.5 months to fix a quarter panel. They gave me 4 different dates they would have my car done and never kept their word. Lori is rude and never calls u back. This is th quarter panel. They gave me 4 different dates they would have my car done and never kept their word. Lori is rude and never calls u back. This is th last time I ever bring my cars to this poor excuse for a dealership. No wonder why people are only buying jap cars. Because of things like this. So fair warning people stay far far away from jack demmer donot buy a car from them or have it serviced their they will have it for 2 months and rip your insurance company off. What a joke. More

Brought vehicle in. Line out door, waited 30 minutes to be written up. Service writer, Mr. Houston very personable, friendly and sincere. Had vehicle, MKS in service for bearing repair and oil change. N be written up. Service writer, Mr. Houston very personable, friendly and sincere. Had vehicle, MKS in service for bearing repair and oil change. Note I live 4 miles from location. Car was in service for 1 week. This is ridiculous on so many levels. Informed service writer that additionally I needed an oil change. Please note the display on dash, and sticker on vehicle reflected this. Considering that you had my vehicle a week it seems that you would have even tried to sell me on this service. Left service center dismayed. Mr. Houston again is very personable stated that it would only take 45 minutes for an oil change as I was leaving..... Actually had I gone to Star Lincoln they would have changed my oil for free. Please note I am related to the past president of the UAW ( Dearborn) , Jimmy Williams. Jimmy always recommends to our family that we purchase American and particularly from Demmer Ford and Lincoln. I am disappointed and dismayed by this service. More

very dissapointed with the car when I went to pick it up. Was still able to see deep scratches in the hood where they did the repair. The body shop fix it the next day. Went to pick the car up again and wh Was still able to see deep scratches in the hood where they did the repair. The body shop fix it the next day. Went to pick the car up again and where the windshield was replaced the molding on the bottom was pulled up 1/4 inch, and they had to redo the molding again. They took the anntenna off of the car and didn't put it back on the car. I feel that the body shop people should have inspected the car before they called me to pick the car up. Very disapointed in them More

Tammy Schiappacasse goes above and beyond a service Tammy Schiappacasse goes above and beyond a service co-ordinators responsibilities. She is prompt, efficient, and very thorough. It is a please to Tammy Schiappacasse goes above and beyond a service co-ordinators responsibilities. She is prompt, efficient, and very thorough. It is a please to do business with her... Denny Cojei 12 year customer w/ Jack Demmer More

Living in Wayne all my life it is a known fact you do not take your cars to Demmers for service. I have never known anyone that hasn't had a problem after taking a car there. Save your self time and stress a take your cars to Demmers for service. I have never known anyone that hasn't had a problem after taking a car there. Save your self time and stress and find another dealership for any service repairs. More

Jack Demmer is a certified AAA of Michigan repair center. This is how I ended up at this dealership. I took my vehicle in for body work on the passenger’s doors and the work that they did was very good. H This is how I ended up at this dealership. I took my vehicle in for body work on the passenger’s doors and the work that they did was very good. However after I picked up my vehicle I found that many trim pieces were broken in the trunk and the back seat and on the driver’s side. The work that was preformed was on the opposite side of the vehicle. I questioned how this happened and they did not have any direct answer for me. I would not recommend taking my vehicle there for any body repairs. More