Jack Demmer Ford - Service Center

I shudder at the thought of having my wife or young daughter having to go to this service shop. The service guy that helped check my car in for a recall knows very little about customer service and ac daughter having to go to this service shop. The service guy that helped check my car in for a recall knows very little about customer service and acted as if it is an inconvenience to have to deal with me - just a general lack of friendly attitude. When I asked for a shuttle to get home (as I was promised when I booked the appointment), he told me I would have to wait for 5 to 10 minutes. Twenty minutes later, I returned to the desk and inquired about the delay and was told he only had one driver that is busy parking cars and would have to continue to wait. Eventually, I had to enlist the help of my salesman to get the shuttle driver to drive me and other customers home. The question is why is it more important for the driver to park cars than to drive customers home, and why the unfriendly attitude when I am already inconvenienced by having to take time off to take my car to a prescheduled appointment for a second recall? More

Not a big fan. .. The service dept. in my opinion are dishonest and does shabby work.. .. The service dept. in my opinion are dishonest and does shabby work.. More

Brought my car in for a few recalls and was told it will take a couple of days. It took over 4 days to fix. On the 3rd day I got a call saying they broke something while trying to fix one of the recalls. No take a couple of days. It took over 4 days to fix. On the 3rd day I got a call saying they broke something while trying to fix one of the recalls. No loaners were available either. Dealerships need a method to track service progress online. More

JDF repaired my tire and performed my oil change st the same time . Thank you JDF ! same time . Thank you JDF ! More

Fast friendly and efficient service. In and out in way less than estimated time. Highly recommend Jack Demmer Ford. In and out in way less than estimated time. Highly recommend Jack Demmer Ford. More

Very pleased. Ask them to check 1 tire which had a screw in it. I didn't know how long the screw was and was cautious to remove it at home. Not only did they check Ask them to check 1 tire which had a screw in it. I didn't know how long the screw was and was cautious to remove it at home. Not only did they check that tire but did an inspection on all with soapy water and checked pressure. Over and above. Great work. More

Work done efficiently and professionally. Always treated with respect and courteousy. That’s why I’ve used them fur over 25 years. Always treated with respect and courteousy. That’s why I’ve used them fur over 25 years. More