Jack Demmer Ford - Service Center

I wanted to thank Megan and the staff at Jack Demmer Ford Collision Center for the excellent repair on my vehicle. I was kept updated frequently on the entire repair process, The staff was extremely knowledg Collision Center for the excellent repair on my vehicle. I was kept updated frequently on the entire repair process, The staff was extremely knowledgeable and friendly, They walked me through the entire repair process step by step. My vehicle was returned cleaned and ready for me upon my arrival. More

Pat in service is the best service advisor that I have ever dealt with. Please tell him thanks for everything he does. Keith Martin ever dealt with. Please tell him thanks for everything he does. Keith Martin More

Pleased with the recall, service and the cost. Pat was helpful with a few suggestions. It was an easy and comfortable experience. Thanks Pat was helpful with a few suggestions. It was an easy and comfortable experience. Thanks More

Pat Horylak was the most professional tech I’ve ever worked with! Thanks Jerry Cullen worked with! Thanks Jerry Cullen More

Super fast customer service! Good Communication and friendly staff! Thanks to Pat and Tammy in the service department for making everything a breeze! friendly staff! Thanks to Pat and Tammy in the service department for making everything a breeze! More

The Service Department was very helful in taking care of my recalls I had. They were very informative about them. They were pretty quick to get my vehicle back to me. my recalls I had. They were very informative about them. They were pretty quick to get my vehicle back to me. More

The work was completed on time and very well. I had a rattle that I could not find, but the dealer found it and fixed it. Very happy with the results. rattle that I could not find, but the dealer found it and fixed it. Very happy with the results. More

I was very disappointed about my recent experience at Jack Demmer Ford. I felt that I was made to feel inadequate by the attitude of the service representative and the fact that I felt that I was treated Jack Demmer Ford. I felt that I was made to feel inadequate by the attitude of the service representative and the fact that I felt that I was treated as “an older woman who did not know what I was talking about as far as the problems of my car were concerned.“ My 2021 titanium all wheel drive Escape had about 3500 miles on it when I bought it when I leased it, but the warranty has been extended, and should cover all these items. Several things that I knew were not right with my car I believe were not even looked at, nor attempted to be fixed, because I was called the very next day to come and pick it up. They found “nothing wrong with my car.“ Even the automatic brights, which have not worked for me during the several months that I have had the car supposedly worked the one time that the manager tried them in the early morning hours in the dark. My car was washed, which was very nice, however, they did not even check under the hood, for I got an indication that the windshield washer fluid was low two days later. I will never take my car back for any kind of service to Jack Demmer Ford, nor will I ever look to lease or buy another car there. More

Very helpful service writer Pat Hawrylak. Vehicle was cleaned upon return to me. Good job. cleaned upon return to me. Good job. More

Had a screw in my tire I stopped in to see if they could fix or replace and they got me in right away fix or replace and they got me in right away More