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Jack Demmer Ford - Service Center

Wayne, MI

4.6
139 Reviews

139 Reviews of Jack Demmer Ford - Service Center

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October 28, 2020

The experience at Jack Demmer Ford was very good. They had me in and out within an hour. The service representative was polite kind and friendly. I will go back to get my Edge serviced there again. More

by Felicia.jones1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford!

October 27, 2020

They understood my needs and were both polite and professional. The place was clean and my advisor knew all about what I needed for my interval More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The guy to far right as you enter
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are happy to hear that our Service team was so helpful.

October 15, 2020

Service writers were great, work performed by techs was fast and efficient. Aside from service writers, not one technician was wearing a mask. Maybe FORD vehicle plastics and soft trim are COVID resistant? More

by Hugh_Sassle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young woman in quick lane
Dec 11, 2020 -

Jack Demmer Ford responded

We are sorry to hear that you didn't have a better experience with our team. We can assure you that all of our employees wear masks when within 6 feet of another co-worker or customer. If a technician or any other employee is within their own personal space they do not need to have a mask on per CDC guidelines, but always have one nearby. Your experience has been discussed with our management team internally and I can assure you it will not happen again. We're sorry we fell short during your visit. We take the health and safety of our team and customers both very seriously.

September 28, 2020

Dave and his crew took care of me when I had The Works package done on my Edge! I would recommend them to anyone needing maintenance done on their vehicle. More

by sengle34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Ethan
Oct 01, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & kind words! We greatly appreciate your 5-star review of Jack Demmer Ford!

September 06, 2020

Great service. Thanks. Why need twenty five words? Great is great already. Still not twenty five yet? Need another five ?thank thank thank thank you. More

by PeterG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander Brown
Oct 01, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & kind words! We greatly appreciate your 5-star review of Jack Demmer Ford!

August 24, 2020

They offer timely, efficient maintenance and repairs. The staff always provides knowledgeable, helpful, and friendly service. They provide exceptional customer service. Thanks Jack Demmer Ford! More

by Yalonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Oct 01, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & kind words! We greatly appreciate your 5-star review of Jack Demmer Ford, Yalonda!

Oct 01, 2020 -

Yalonda responded

Every star was well deserved!

August 14, 2020

Usually can get oil change done in reasonable amount of time. Now with appointment ONLY seems as long or longer, six customers waiting. I was there a week prior & nobody there but needed appointment, huh. More

by bob
Recommend Dealer
No
Employees Worked With
Service
July 04, 2020

25 words are not enough to express my gratitude to the 2 men at the front desk at the Quick Lane Service Center. Excellent service. More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Alexander Brown,and ??
Jul 06, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & kind words, Margaret! We are happy to hear that our Quick Lane team provided you with a 5-star experience at Jack Demmer Ford.

June 27, 2020

Dropped my truck off at 8:00 am to have a brake controller installed. Barley got back home and they were calling to tell me it was ready. More

by MildmikeMildmike2000
Recommend Dealer
Yes
Employees Worked With
Pat H
Jun 29, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are so happy to hear that our team was about to take care of your vehicle in such a timely manner.

June 23, 2020

Did a great job after going to Quick Lane three times for same issue. They told me to not bring back there again go to the dealership. Thank goodness they were able to solve my issue. More

by taramarschall
Recommend Dealer
Yes
Employees Worked With
Tammy @Jack Demmer Ford
Jun 26, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We're glad we were able to get your issue resolved.

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