When I first called, I had questions about checking and possibly replacing a dead battery. The answers were immediate, friendly, and to the point. After "jump" starting my car, I arrived, unscheduled, at the Volvo maintenance facility. I received my maintenance options, pricing, and length of repair information in a direct, clear, and friendly manner. When I asked about additional service and repair work, there was no problem in getting it done within my timeframe. All work was completed on time, exactly as discussed. There have been no problems since.