After staying at the Country Inn and Suites in Millbrook AL, we attempted to start our 2010 Volvo V50 on 3/21/13 and it would not start. We had the car towed by an AAA affilaite to the Jack Ingram Volvo location for trouble shooting, and service personnel, after several tests, found Gasoline purchased at 6517 Troy Highway, 0n 3/20/13 wastainted with water. Tom Lenox was exceptionally courteous, helpful and accomodating, assigning on of his service personnel to find the problem. Because we were attempting to return to our home in the St. Louis, MO area, Tom had the service person concentrate on finding the cause and making repairs (draining the fuel tank, replacing spark plugs and testing for an accurate "fix"). Tom was outstanding! Additionally, while we were waiting, all other Ingram employees we came in contact with were gracious, and hospitable. Tom and other employees made our unfortunate incident more than tolerable, and we were greatly impressed. What a team!
Charles and carol Shaffer, 709 Claymont Drive, Ballwin, MO 63011-2451, 636-391-9722
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