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Jack Schmitt Chevrolet of O'Fallon

O'Fallon, IL

3.6
24 Reviews

127 Regency Park

O'Fallon, IL

62269

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Showing 8 service reviews

March 24, 2025

Took my a Chevy Cruze to this dealership for a timing belt and now have a timing cover leak and they want nothing to do with it and won’t do a thing to look at it or anything. Like I took it to another d More

by ben_forys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ratulowski
Mar 27, 2025 -

Jack Schmitt Chevrolet of O'Fallon responded

Helo Ben, we found the invoice on the timing belt replacement. The oil leak is documented previous to us working on the vehicle. We also have photos of the leak from our state-of-the-art UVeye scanner. Please contact John Ratulowski for further assistance. Thank you.

Mar 27, 2025 -

ben_forys responded

You stated it the oil cooler was leaking not the timing cover like I had another dealership do change out the oil cooler and they stated the timing cover was leaking so I’m sure it was leaking the whole time but due to an over look on at the dealership could of saved time on getting it fixed right the first time would of been handy I think

May 20, 2024

Dealership reminded me about the service points had I accumulated and allowed me to put the dollar amount toward the amount that was for for services. This saved me a lot of out of pocket cash! Thanks More

by wxsone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ratulowski
May 22, 2024 -

Jack Schmitt Chevrolet of O'Fallon responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 24, 2023

Service Dept is excellent! They are very professional and provide great customer service. Highly recommend them! More

by msberryrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Les Furl, John Ratulowski
Nov 25, 2023 -

Jack Schmitt Chevrolet of O'Fallon responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2023

Great dealership! I wouldn't take my vehicle to any other repair shop in the area. More

by davenkcagent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ratulowski
Nov 12, 2023 -

Jack Schmitt Chevrolet of O'Fallon responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2022

Excellent Dealership! Very knowledgeable staff and everyone was really nice at the dealership. I would highly recommend them to anyone. More

by GoBlues1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ratulowski
May 03, 2017

Excellent, low-pressure service center As a woman, I feel valued by the service department! I am not treated like they know more than me. The service is always done properly, on time, and c More

by Marsha G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LES FURL
May 05, 2017 -

Jack Schmitt Chevrolet of O'Fallon responded

You made Les' day, Marsha, and thank you so much for your kind words about our service department. It was our pleasure to help you out, and we are glad we could handle the issue quickly. It was great to see you and if you need anything else, come back and see us again. We hope you have a wonderful day!

April 25, 2017

Excellent service I buy here because the service department is incredible from all aspects Prompt friendly done correctly service. If I need a loaner car or ride it More

by Doggie doctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ratalowski , Les Rich
May 01, 2017 -

Jack Schmitt Chevrolet of O'Fallon responded

We are so pleased to hear that you always love working with Jack Schmitt Chevrolet of O'Fallon! We're so happy that we can make your visits to our dealership as convenient as possible. Thanks for being our customer.

July 08, 2015

Could not have been better. Everyone was so helpful and friendly.I have a loaner car and on my way back to work in 15 min.They called to let me know the issue with my car,and let More

by janetlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Gillespie