Wow,.. The best leasing expirence ever! The entire staff is ready to help! Exellent process,.. Transperant,.. No missunderstanding,.. Spoke my language,.. Thank you!,... Free 2 years Toyota Care scheduled maintanence and roadside,..

Hawholesales

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This dealership is a cut above the rest. My Sales Representative Mr Jaime Cardona was what Icall Family in the maner he traeted me did not rush me and really worked with me until I was happy with my purchase love my Highlander and if I was going to get another vehicle I would go to Jack Taylor and no one can ever sell me anotherIvehicle but Mr Cardona.Now I've known a few Finance Directors in my day but I must say Mr AARON VEEROTHAI is definitely one of the best Finance Directors iT HAS BEEN MY PLEASURE to meet and deal with and if I would get another vehicle I would ask for Mr. VEEROTHA by name so if you are looking for a good buying experience go to JACK TAYLOR ALEXANDRIA TOYOTA

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I don't know the saleswoman's name because she mumbled it and didn't give me her card. She knew nothing about the FR-S. She literally could not tell me a thing about it. She didn't know that it was RWD, which it is; she didn't know what engine it had, or suspension. During the test drive she was silent and awkward. VERY strange.

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I was very pleased by the courtesy and professionalism shown by both John and Paul. I visited the dealership a number of times before making my decision to buy and never felt pressured to make the decision. I was always provided with the information I requested in a friendly and respectful way. Both gentlemen were very helpful and knowledgeable about the 2012 Toyota Sienna we bought. I would certainly recommend my friends to ask for John as their sales representative if they were interested in a Toyota product.

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Mikael Holt the business manager lost our personal information I've faxed over. Personal and financial information. I had to send it over twice, and since his office is a mess I am not surprised that this happened.

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Honesty, efficiency, and professionalism are qualities that are valued in society, especially among consumers. I am writing to thank and compliment Alexandria Toyota for the extraordinary attention we received from Paul Sonnhalter and the mechanic who repaired our 2003 Rav4.
My son attends college in DC and we were very concerned that he would be taken advantage of regarding a serious shifting problem with our otherwise "mint" 2003 Rav4. Paul handled the timing of the appointment and communicated with us every step of the way. I cannot stress strongly enough how smoothly every phase of this repair went!

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Paul provides great customer service. Every time I brought my car in he carefully explained all the details of the repair, have me a fair price and went above and beyond, one time even staying late to make sure that I got my car back after the dealership closed. He kept me coming back as long as I owned that car.

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I recently came in to Alexandria Toyota for service regarding my new 2012 for the locking system. I called and asked could I come that morning and I was told yes. I came at 945am and when I walked in, there was no one to greet customers including my self. 2 ladies & myself stood around for 5 mins and waited to be served on a Friday. I then proceeded to ask a service writer to direct me to someone who could help me since I had an appt.
He acted as if I bothered him. So I walked away and found my service advisor.

I told my advisor what was wrong with the car and it was covered under the warranty.
He took my keys and promised it would be ready by the end of the day.
I get a call at 2:30 from my advisor says that the car was fine and they detected no locking problem. I then explained once again what was wrong and the service advisor then acknowledged he had not taken that angle to look at the vehicle and he would check again.

I received an automated call letting me know my car was ready. I quickly came to the dealer to pick up my vehicle. When I get there the cashiers couldnt find my key for 15 mins and kept asking me if i had the ticket in another name (as if I dont know my own name). They also said my adivsor had left for the day. However he had not he was in the repair shop talking to otther employees. He finally came up to return my car but had bad news to tell me that he never fixed the problem. "I have never seen this issue before on a new Toyota and I need to get technical on the phone to diagnosis the vehicle!" I was very pissed after he had my car for almost 8hrs and you tellthe car is not fixed or diagnosed properly.

I took my keys and left and havent been back since.
It was a waste of time period.

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You are SO LUCKY to have John McMillan representing your product. I had a terrible experience with a Hyundai dealership and my friend had an equally rotten experience with a Honda dealership. We were very skeptical and hesitant about trusting ANYBODY in this business as we had both been burned before..

Enter John McMillan and to our gratification the entire process was SO DIFFERENT. We got a very competitive price from the start - none of that tedious back-and-forth haggling. The car was priced right and did not change. The financing was as stated and a wonderful rate.

My friend ended up buying the Toyota Corolla S - a wonderful fit for his needs and preferences and he is so happy.

For me although I have a non Toyota car I will actually SWITCH to Toyota just to buy from John McMillan when I am in the market.

Warm regards,

Carlton S
Jesse E

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Great experience from first phone call to walking out the dealership with a car I was over the moon with. I was interested in a Rav4, Jim worked with me to identify a few options within our price range. When I arrived to the lot, I took a couple of cars out on test drives and when we sat down to talk numbers, Jim had everything prepared in a spreadsheet, absolute transparency and I was able to walk out of the dealership with the numbers for each car. Jim is an easy going, engaging and sincere human being, who I not only enjoyed buying a car from, but I enjoyed interacting with. I would recommend using Jack Taylors Toyota.

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