Jacksonville Chrysler Jeep Dodge

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: courtney & donna

My Review of Jacksonville Chrysler Jeep Dodge:
Bought a used vehicle there back on July 19, 2008. was told that they would transfer our existing plates over to the vehicle. were told that we would receive the registration within 6 weeks. ok np so far

they take the vehicle and detail it before we leave. next day we realize that they didn't give us the disc for the nav system. took about a weeks worth of yelling but finally spoke with Heather, in customer service and guess what .... she was so great in fixing the problem very quickly. She's the only one there in my opinion who actually is worth keeping.

Couple of days later notice a musty smell in the vehicle, guess when they detailed it they didn't get all the water out. refuse to take it back because if they couldn't do it right the first time what makes me think they will next time. so an added expense to take it elsewhere to correct.

now 2 months later, still no registration, contacted DMV to see what's up they inform me that my plates have not been transferred and not to drive the vehicle. Immediately contacted Courtney (works in transferring tag and title) was given a real good line. Was told that they bought the vehicle at an auction and had not received the lien release from the bank. asked her why i was not contacted about this problem and all i was told rudely "I'm working on it". asked her how long to fix it again told "I'm working on it". she did tell me that she would issue a temp tag and have it overnighted to me so i can drive.

Well guess what .... surprise surprise next night no tag. contacted Donna there and she claimed to have our file. which i proved was a lie.
she told me that they did send everything to the DMV but was returned because previous owners did not sign off on vehicle. (DMV told us nothing had ever been filed). then told me that no temp tags are issued because of this. I informed her that according to the DMV one was issued yesterday.

i then said what company they sent it out with, because we need to trace it. she said fed-ex. i informed her they don't deliver to my area this late at night and especially don't deliver on weekends. she said there was nothing she could do. i asked her why we were not informed of the problems, she told me "we don't call all the customers with problems"....wtf is there that many of us with these problems.

when i informed her of the company's poor customer service, guess what, she hung up on me. omg

well tomorrow i will attempt to try and contact the owner regarding this matter but not expecting much of that. guess i will have to try and get the media, government agencies, anyone i can to get this fixed. worse case scenario, i'll make a sign and park infront of the dealership warning people.

so please people, be very weary of even getting accessories from this dealership

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: manager

My Review of Jacksonville Chrysler Jeep Dodge:
Anyone that goes to this dealership be warned. This dealership is the worst... The scum of the earth trying to rip people off... I wanted a price on a used 2006 Jeep Grand Cherokee.... after all kinds of BS the price was $6,000 above high retail.... Bad credit your thinking ?? NO I had $30,000 in cash in my pocket, I even showed it to them after they insulted me by saying I couldnt afford it ! The manager is lucky I didnt punch him in the face. I never wish anything bad for anyone but I hope this store goes under for allowing this kind of customer care... or lack there of. Specifics: 2006 Jeep Cherokee Limited 2 wheel drive, full of dog hair, scratched, not cleaned at all. Kelly Blue Book $12,450 The price they gave me 17,990, plus $699 , plus sales tax of 7%
Are you F-ing kidding me? They should all be comedians..... what a joke!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: SAM

My Review of Jacksonville Chrysler Jeep Dodge:
This dealership will rob you blind. I had to threaten to call 911 to get my keys back after 40 minutes of telling them I was not interested in spending $58,000 over 72 months to purchase a $34,211 Jeep Cherokee. I ran the figures on the Edmunds web site payment calculator when I got home and it was $39, over 60 months, at $664/month. Beware, don't give them your keys, or you will get ripped off and need to call 911 to get your keys back.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Kollor & Wade

My Review of Jacksonville Chrysler Jeep Dodge:
It's been three years since my first experience with Jax CJD and I'm still telling friends and family to avoid it altogether. I've taken my 2001 Neon there for two major problems and after three trips for EACH problem, they weren't able to fix either to my satisfaction. They were condescending to me as a woman. They lied to me and told me things were fixed when they definitely weren't. Each service manager told me something different about the solution. When it was all said and done, I took my car to an independent repair shop and it was fixed in two days, which was much less than the almost WEEK I spent trying to fix my problem with Jax CJD, and the independent repair shop did it for MUCH less money. If you're looking for a great repair shop, check Bill's Transmission and Gears on Philips Avenue. But whatever you do, don't take your car to Jax CJD to be worked on unless you enjoy bad service.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Jennifer, Chris, Srv. Mgr

My Review of Jacksonville Chrysler Jeep Dodge:
We had Jeep in "road vibration" and at first they could not duplicate so they sent us out with vehicle with no repair. It kept happening so when we brought it in again, once service agent tested and discovered what was happening and stated the vehicle was not road worthy and it would be repaired under warranty. Another advisor stated that we could not have a "free rental" because of the "cost of our Jeep" and made us take our vehicle home (since they had to order all new tires, didn't have in stock) and stated that the vehicle would be fine to drive. The Jeep vibrated so much that it could not be controlled on the road! Pulled to the side and had to have it picked up. Dealer then stated that they would not cover the cost!

Second situation occurred when we were told our Rear Main Seal is leaking and would initially be covered by Chrysler Corporate. We had gone directly through them due to this previous situation with this dealership. Once taken to the dealership, we are now being told it will not be covered because our Jeep had been driven in mud! And it's a Jeep because why!!?? This dealership is nothing but trouble and will make sure everyone we know hears about it and why! Thanks! I can see why they were only a 2.1 BEFORE I even found this site!!!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Noland, Scott

My Review of Jacksonville Chrysler Jeep Dodge:
I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! The dealership is beautiful, sales personnel are sweet as syrup (as expected!!) Went in with my budget, indicated the type of vehicle I wanted (Mitsubishi Eclipse), what payments I wanted... The first guy could make no decisions, disappeared behind the counter and a parade of 'managers' approached me with alternate deals. This went on for 3 hours!! First day - walked out. Second day - recd 4 phone calls to please come back. Third day - rec'd call that the deal I had asked for could be done, I warned them to be absolutely sure because I had to drive 45 miles to get there, was assured that all was ok... walked in and was told that they could NOT meet my budget expectations!!! They outright LIED to me!! I demanded my key back (they reported having an appraiser look at my trade but that was never done...) Every time a guy went to get my key, another sales dude came out with a different deal!! Demanded my key be returned, finally got it back and left 30 minutes later. They told me they record phone conversations (which is illegal because they didn't tell me before the conversation!!) but it just so happened they couldn't access my phone conversation only 2 hours before (?!?!) Went straight to City Mitsubishi (Wesley was GREAT!!) dealership in Jax, was treated MUCH better and got a better deal, below my budget - and purchased a new car with less than 1/3 of interest rate that I was quoted at Jax Chrysler Jeep Dodge!! WARNING: Jax Chrysler Jeep Dodge told me my credit score was more than 100 points LESS than it really was!! I've never had such a terrible car purchase experience - nor have I witnessed such immoral, deceitful behavior - and this was from all the 'managers'!!

I normally don't like to complain - but this experience forces me to warn others... STEER CLEAR OF JAX CHRYSLER JEEP DODGE!!!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Noland, Scott

My Review of Jacksonville Chrysler Jeep Dodge:
I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! The dealership is beautiful, sales personnel are sweet as syrup (as expected!!) Went in with my budget, indicated the type of vehicle I wanted (Mitsubishi Eclipse), what payments I wanted... The first guy could make no decisions, disappeared behind the counter and a parade of 'managers' approached me with alternate deals. This went on for 3 hours!! First day - walked out. Second day - recd 4 phone calls to please come back. Third day - rec'd call that the deal I had asked for could be done, I warned them to be absolutely sure because I had to drive 45 miles to get there, was assured that all was ok... walked in and was told that they could NOT meet my budget expectations!!! They outright LIED to me!! I demanded my key back (they reported having an appraiser look at my trade but that was never done...) Every time a guy went to get my key, another sales dude came out with a different deal!! Demanded my key be returned, finally got it back and left 30 minutes later. They told me they record phone conversations (which is illegal because they didn't tell me before the conversation!!) but it just so happened they couldn't access my phone conversation only 2 hours before (?!?!) Went straight to City Mitsubishi (Wesley was GREAT!!) dealership in Jax, was treated MUCH better and got a better deal, below my budget - and purchased a new car with less than 1/3 of interest rate that I was quoted at Jax Chrysler Jeep Dodge!! WARNING: Jax Chrysler Jeep Dodge told me my credit score was more than 100 points LESS than it really was!! I've never had such a terrible car purchase experience - nor have I witnessed such immoral, deceitful behavior - and this was from all the 'managers'!!

I normally don't like to complain - but this experience forces me to warn others... STEER CLEAR OF JAX CHRYSLER JEEP DODGE!!!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Jacksonville Chrysler Jeep Dodge:
Wow ,i dont useually praise a car dealership (like many other's i have had many bad car buying experiances in the past) but Jacksonville chrysler jeep dodge far exceeded my expectations
They do not have the salesmen standing outside jumping on you when you pull in ,Freindly and knowledgeable staff , My Wife and I found a Jeep Cherokee that we liked and of course we wanted the bottom line price the salesman presented us with the invoice price right off the bat and after rebates it was a great deal .We highly recomend this dealer .
thanks

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Mike Cohran

My Review of Jacksonville Chrysler Jeep Dodge:
Pleasant at first, of course, all smiles, yes sirs/no sirs but when the negotiation process started, you know the 3 hR ordeal of going from desk to the "office behind the soundproof glass" and back, things changed. I can only imagine how many role playing rehearsals go on behind the glass. Kind of reminds me of the commercial where the guy makes several gestures to a salesman within a vehicle while his wife thinks he's seriously making a stance on the deal. After the 3rd/4th trip back, here comes the manager with a bigger sales pitch. He basically has a bigger shovel. "What will it take to get you in this car tonight?" Yeah, what part of the first 1.5 hours didn't you understand? Suddenly, the guy I was dealing with doesn't know diddly. He sits quitely waiting for crumbs & informational tidbits. They tried guilt, pressure, misleading numbers, you name it. Even tried throwing in "bring in a children's book, we'll take more off the price". Then it's all about misfortuned kids. Needless to say, we walked. Although the dealership probably does have a state-of-the art showroom, with snack bar and children's play area, the customer service lacks luster and genuine sincerity.
Overall, find another place to make a deal.

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