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Jacksonville Kia - Service Center

Jacksonville, NC

4.2
230 Reviews

230 Reviews of Jacksonville Kia - Service Center

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June 15, 2023

Chris is amazing. I cannot thank him enough for all he did to assist us and was very informative. Excellent service! More

by Zoe
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
June 15, 2023

Ken was great he was very detailed with what was going on with my car he kept me updated and got my car back to me in a very timely manner. More

by Riahonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
June 15, 2023

Floors need vacuuming. Mens bathroom dirty. The hour or so i was there there were no other customers in the service or sales floor. So they were not too busy to clean. . More

by CHIBCHA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
June 14, 2023

I called and got an appointment for service within a week! I always had to wait. Everyone was very friendly and helpful. Thank you KIA of Jacksonville!! More

by Kellylgerla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
June 13, 2023

Did not have mailed coupon could not use discount. Had to go back and pick up wheel lock! More

by sun.rain2day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names
June 13, 2023

I always have good service every time I step into Kia motors. They always make sure to do a great job of helping out their loyal customers. More

by ZAVIERH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
June 12, 2023

Everyone was so helpful and informative. Thank you so much. Ron canby. We will be back. More

by rcanby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service deparment
February 04, 2021

One of the worst customer service experience I ever had to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the More

by whoknows54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benjamin H , Mike Bardaxis
March 31, 2017

poor service I brought my car in last week and had poor service done. no communication whatsoever. i wish there was better communication between the advisors and c More

by Angry customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rude female
Jun 22, 2017 -

Jacksonville Kia responded

Here at Stevenson we pride ourselves on exceptional customer service. I would like to personally discuss your concerns with you regarding your last visit. You can contact me directly at 910.455.1555. Thank you, Jeremy Storey Operations Manager

Sep 30, 2017 -

Jacksonville Kia responded

Here at Stevenson Kia, it is extremely rare to have a customer feel the way that you do about our service. I would like to personally get involved to see what we can to to keep you as one of our many happy customers. Please feel free to call me to discuss at 910-455-1555. Sincerely, Pat Fire

December 11, 2016

Second time buyer from stevenson Great dealership exceptional service department. Never a problem with this Stevenson personnel courteous polite helpful staff. You won't do better th More

by Octive Frampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
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