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Jacky Jones Ford of Sweetwater

Sweetwater, TN

4.9
402 Reviews
Jacky Jones Ford of Sweetwater carries a huge selection of new and pre-owned vehicles in Sweetwater. If you’re looking to lease or finance your next Ford, Jacky Jones Ford of Sweetwater has competitive lease specials and financing options on new Ford vehicles. Jacky Jones Ford of Sweetwater also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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714 New Hwy 68

Sweetwater, TN

37874

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Showing 402 reviews

May 22, 2025

The easiest and quickest car buying experience ever. No high pressure games or gimmicks. This is the way buying a car should be. More

by Glenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Made three trips to pick up truck that was left for service but did fix More

by gogreenconstruction14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Service Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenect Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We appreciate your feedback and would like to address the service experience you mentioned. Please feel free to reach out directly so we can help resolve it efficiently.

May 18, 2025

The crew in the Quick Service Dept are always terrific. Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos ac More

by Rdwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We're glad to hear you appreciated the mobile service. Our team is committed to delivering great experiences. Thank you for your review of Jacky Jones Ford of Sweetwater.

May 16, 2025

Had an appointment and didn’t have to wait very long. Bart was great in the service department. More

by patgentry-1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We're glad you had a smooth experience with our service department at Jacky Jones Ford of Sweetwater.

May 16, 2025

No nonsense deal making. Fair negotiations. Great sales person. This is the fourth car I’ve bought here in the last 10 years. More

by polleyfamily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Boles
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We appreciate your continued trust and support over the years. It's great to hear that our approach resonates with you. Thank you for choosing Jacky Jones Ford of Sweetwater once again.

May 14, 2025

I recently had recall work done. Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great commun More

by rflorom862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We're grateful for your trust in Jacky Jones Ford of Sweetwater. Our team is committed to delivering top-notch service and communication, so it's wonderful to hear about your positive experience with us.

May 14, 2025

Always pleasant, work well to get you where you want price wise. You can tell customer service is a priority. More

by jackieg57
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in the payment/finance dept.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

It means a lot to us that you value our customer service at Jacky Jones Ford of Sweetwater. Thank you and take care.

May 14, 2025

Thank you for working me in. Still a hesitation between 30 and 45. , but I really appreciate your help. More

by Out of towner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We're grateful for your feedback and will look into the hesitation issue. Thank you for choosing Jacky Jones Ford of Sweetwater.

May 13, 2025

Just purchased a used 2021 Chevy Silverado Trailboss from Jacky Jones Ford in Sweetwater Tn. Was the best vehicle purchase experience I’ve had in over 30 years! These folks are honest, don’t try to push a bu More

by bogator0214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josee Weese
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

Thank you for sharing your experience with Jacky Jones Ford of Sweetwater. It's great to know that our team provided an honest and stress-free purchase experience. We look forward to working with you again in the future!

May 02, 2025

Kacee & Caren did an exceptional job with the purchase of my new truck! Highly recommend! More

by stacyturner80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Employee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Jacky Jones Ford of Sweetwater responded

We're pleased to hear about your positive experience with our team during the truck purchase. Thank you for recommending Jacky Jones Ford of Sweetwater.

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