Jaguar Fort Lauderdale
Pompano Beach, FL
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I have bought two Jags from Alpine, first a 2005 S-type-R, which I traded in on a 2007 XK, which I currrently own. My salesman, Mike Frawley, and the sales dept made the process smooth and easy. Mik S-type-R, which I traded in on a 2007 XK, which I currrently own. My salesman, Mike Frawley, and the sales dept made the process smooth and easy. Mike worked hard to ensure I got the car and the deal that I wanted. I have serviced both cars exclusively at the Alpine's service dept, I can not emphasize enough how customer orientated this service dept is. From my service rep, Carmen to the shop manager, Al, to the service manager, John, these guys make each service not only tolerable but almost enjoyable (no service is ever really enjoyable, lol) . They are extremely knowledgeable about any issue I have had. They go out of their way to fully explain the issue and the best resolution. They are always friendly and accommodating as well as the rest of the service staff. I will continue to buy and service cars from Alpine for the foreseeable future. Alpine is the best dealereship I have had the pleasure to engage. More
I have dealt with Alpine for both sales and service on multiple occasions. While my sales experience has been good, it is the service department that fails consistently. Communication is poor, and they s multiple occasions. While my sales experience has been good, it is the service department that fails consistently. Communication is poor, and they seeme to always find something "extra" that is wrong with my cars. Problems are misdiagnosed regularly! Bad! When time to settle the invoice, the total is always more than what I have been quoted, which makes me have to fuss and takes more of my time. Compared to service I have received at the Jaguar dealership in Charlotte, NC, Alpine needs to pay attention to details! More
my first experience was with the sales team (Philipae) who was very patient with me before I finally decided on a XK8. I then dealt with a guy in service who was the reason that Alpine Jaguar didn't get who was very patient with me before I finally decided on a XK8. I then dealt with a guy in service who was the reason that Alpine Jaguar didn't get full marks, now however I deal with Jennifer in service. She is very courteous and always makes sure I'm very satisfied. Alpine Jaguars show room and grounds must be one of the best/nicest I've seen and the workshops are spotless. More