Jaguar Land Rover Albany

I needed to get a cargo carrier onto my roof before a vacation. John in parts department helped me pick the right box and even took the time to install it for me because the service center couldn’t fit m vacation. John in parts department helped me pick the right box and even took the time to install it for me because the service center couldn’t fit me in. He was so helpful and great! More

I had to get a Thule Cargo box installed this week prior to driving cross country. For starters they managed to fit me in during a very busy schedule. Kevin, Alex & John in Parts were unbelievably helpful, to driving cross country. For starters they managed to fit me in during a very busy schedule. Kevin, Alex & John in Parts were unbelievably helpful, professional and considerate. If they are an example of the customer service Capital Luxury Cars offers -- then they are without a doubt the best. They were fast, efficient, fun, neat, and extremely professional. They gave me an amazing deal and were extremely sympathetic when they learned my wife had suddenly passed away. I left feeling great. More

Great experience! Kevin and Alex in parts were extremely friendly and helpful. They worked with me to find two parts that I needed (Roof rack and a Tail lamp) at prices that were very reasonable. I needed t friendly and helpful. They worked with me to find two parts that I needed (Roof rack and a Tail lamp) at prices that were very reasonable. I needed the tail lamp replaced by the service department and Kevin promptly introduced me to Tony in Service who was kind enough to squeeze my XC40 into their schedule a few days later to accomodate a vacation I was going on. Highly recommend! More

I've been taking my cars here for years from the 245's through C30 and S80. While I bought my cars elsewhere and used they always treat me as they do their other customers, with professionalism and respec through C30 and S80. While I bought my cars elsewhere and used they always treat me as they do their other customers, with professionalism and respect. The service and parts departments are on point and sales is polite and not hovering. The new showroom is comfortable and super Scandinavian design! More

Walked into the parts department with broken front spring. I was helped immediately and two days later My XC 60 was repaired. Kevin, John and Alex went above and beyond to make this happen. Great guy spring. I was helped immediately and two days later My XC 60 was repaired. Kevin, John and Alex went above and beyond to make this happen. Great guys with compassion and professionalism. More

So I drive over an hour from Massachusetts to have my Volvo serviced at Capital Volvo of Albany in New York... While waiting for my service, I decided to check on a part number I needed for an older Volv Volvo serviced at Capital Volvo of Albany in New York... While waiting for my service, I decided to check on a part number I needed for an older Volvo... I was speaking with Tom in parts and found the number that I had researched was correct for my chassis number... I said thank you and he said would you like to purchase the part ... I said thank you but I believe I can get it less expensive through an auto parts store on the internet ... at this point Kevin, who I assume is the manager, asked how much the price was on the internet ... When I told him he said he would be happy to match the price and I said that sounds like a done deal ... It's this kind of consideration and salesmanship that brings me back over and over to your dealership ... interesting to note: I live 20 minutes from our local Volvo dealer ... I think that says it all ... Dr Errico More

WARNING: DO NOT USE CAPITAL LUXURY CARS OF 347 NEW KARNER ROAD ALBANY,NY! I actually read the bad reviews on this dealership,went against my better judgement and used them anyway. I bought a used 2017 Toyot ROAD ALBANY,NY! I actually read the bad reviews on this dealership,went against my better judgement and used them anyway. I bought a used 2017 Toyota Sienna off their Volvo lot. The car was immaculate inside and out and this was confirmed by a independent shop I brought it to before I purchased it. The day I picked up the van, it was dark outside and they had the van parked in a very odd spot tucked up close to the dealership building, ( at the time I didn't think much of the odd positioning of the van.) Got the van home that night. The next morning I go outside to look at the van and found hundreds of scratches all of the driver side. Apparently when they detailed the car, ( before I picked it up ),they scratched it up. This explains why the driver side of the van was parked so snug against the wall of the dealership, they were trying to hide the damage. Make a long story short, I took the van back the very next morning and they apologized for damage and said, it would all be fixed. They had my car for over a week and when I went back to pick it up, not only was the original damage not repaired correctly, but there was new scratches on the passenger side, as well as the passenger side. I had the service manager Eric Rosen come out to look at the scratches and he said, I will not repaint the car just too expensive but they would send the car back out to there shop called Best Body located in Latham/Cohoes area.( It was later confirmed this shop does not exist ) . I asked Mr. Rosen, "what is the address of this shop and who worked on my car?" Mr. Rosen stated; I do not have to give you that information. I asked him several more times and he would not tell me the address of where my car was repaired. At one point, Mr. Rosen tried to back track and say, " actually the car was not sent out it was repaired here at Volvo." LIAR!! Also, I dropped my car off at Volvo with 57466 miles and when I picked it up, it had 57486, so they put 20 miles on my car. So my question now is, if the car never left Volvo for repair, why is there 20 miles added onto my mileage? Mr. Rosen and the rest of the shady staff I dealt with at Capital Luxury Cars, could not answer that question either. Shady dealer ship... do not buy a pencil from this place. Shame on Capital Luxury Cars of Albany, NY Going to make sure everyone knows about this horrible dealership, ( i.e channel 6 news, AG, BBB, and msny many more!!! Will not get away with ruining my car!!! Messed with the wrong customer!!! More

If I could give a minus zero stars I would. Do not go to this dealership. I actually read the bad reviews on this dealership and went against my better judgement used them anyway. I bought a used 2017 Toyot this dealership. I actually read the bad reviews on this dealership and went against my better judgement used them anyway. I bought a used 2017 Toyota Sienna off their Volvo lot. The car was immaculate inside and out and this was confirmed by a independent shop I brought it to before I purchased it. The day I picked up the van, it was dark outside and they had the van parked in a very odd spot tucked up close to the dealership building, ( at the time I didn't think much of the odd positioning of the van.) Next morning I go outside to look at van in the daylight and found hundreds of scratches all of the driver side. Apparently when they detailed the car before I picked it up and they scratched it up. This explains why the driver side of the van was parked so snug against the wall, they were trying to hide the damage. Make long story short, I took van back the very next day and they apologized and said it would all be fixed. They had my car for over a week and when I went back, not only were the scratches not fixed but there was new scratches on the driver side as well the passenger side. I had the Service manager Eric Rosen come out to look at the scratches and he said, they would send the car back to the Best Body Shop located in Latham/Cohoes ( I later confirmed this shop does not exist ) . I asked Mr. Rosen, "what is the address of this shop and who worked on my car!" Mr. Rosen stated; I do not have to give you that information. I asked him several more times and he would not tell me the address. At one point Mr. Rosen tried to back track and say the car was not sent out it was fixed here. That's a lie to! My car came into Volvo with 57466 miles and on pick up it had 57486, so they put 20 miles on my car. So if the car never left Volvo for repair, why is there 20 miles added on to my mileage? Mr. Rosen and the rest of the shady staff I dealt with at Capital Luxury could not answer that question either. Shady dealer ship do not buy a pencil from this place. Shame on Capital Luxury Cars of Albany, NY More

The headlight of my Volvo went out suddenly on Saturday evening. I drove the car on a well lit street to reach home. I was scared, so the next day, Sunday, I took my car to Volvo dealer, which was closed evening. I drove the car on a well lit street to reach home. I was scared, so the next day, Sunday, I took my car to Volvo dealer, which was closed on Sunday afternoon. However, the Parts Manager, Kevin Davis, happened to be in the parking lot outside Volvo Dealer Shop. He helped me to get the headlight back on, He is such an exceptional employee of an exceptional dealer, indeed.. More