Jaguar Land Rover Bluff City - Service Center
Memphis, TN
200 Reviews of Jaguar Land Rover Bluff City - Service Center
Great customer service! The staff were really informative. The work done on my vehice was prompt. I have not had anymore issues out of my vehicle. informative. The work done on my vehice was prompt. I have not had anymore issues out of my vehicle. More
Disappointed Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform Dane was out on the day that I was scheduled to pick up my vehicle, David was cordial but not as friendly as the other service guys. He didn't inform me of any services or test nor diagnostics that was performed on my vehicle. Nonetheless; it was the first time that I was disappointed with unfriendly service. However; Todd showed up with his usual bubbly personality and put a smile on my face! Thanks Todd! More
Dane was great Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. More
Dan done an outstanding job and was knowledgeable about what needed to be done to our vehicle. Would recommend the dealership to family and friends. what needed to be done to our vehicle. Would recommend the dealership to family and friends. More
I will start by saying I’m assuming this isn’t their usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of communication about the repairs to my vehicle. I scheduled my appointment in their website for 7:30 am, but no one informed me they changed their hours to open at 8 am. I decided to wait for my car, as it’s the only one I have, and it wasn’t until a couple of hours I was called back to discuss it. No problem. I approve the work and then go back to wait. They have a great customer service lounge with refreshments, but Fox News killed me softly. I wait for another couple of hours before I go back to the service department to inquire if my car would be finished today or would I need to come back. It was then and only then I was told that one of the repairs would take 7 hours. You mean I could have been home? So, I was told someone could take me home and would be back in 20 minutes. Thirty minutes later I’m still waiting and then go back to the service department to see what happened. They call around and then about 10 minutes later I’m driven home by one of the advisors. I was promised a call later that day or the next morning, but didn’t receive any call. I called the next day for an update and had to subsequently call back for regular updates since they have a Monday-Wednesday crew and a Thursday-Saturday crew due to COVID-19. The silver lining was that picking up my car was a positive experience thankful to Dane. I will be taking my car back to get repaired later next week, and I hope that there will be greater communication, especially with a first time customer to their dealership who is spending thousands of dollars in repairs. I know they are the only Range Rover dealership in Memphis, but communication and customer service go a long way. More
Dane is a fantastic service rep. I rely on him a lot and can always trust he will give me the straight story! He’s great. can always trust he will give me the straight story! He’s great. More
Dane was great! He managed to get me in and out. He was friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! More
Low rating bc this dealership did not do what I asked in regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not start. Sent it to this dealership (only one in Memphis) and asked specific that they test the starter. They did not want to test the starter bc of a previous engine problem. I asked the serviceman to just test the starter and he would not even try. Just kept mentioning a previous engine problem. By the way, I was driving with that engine problem for 3 months. End result, they never checked my starter. Would have rated it zero stars but it forced me to select something More
I had the worst experiences on 4/8/20 I only went in for an oil change and end up pay for service I didn’t authorize. I never experienced that in the years I been going. The things they said they fix they d an oil change and end up pay for service I didn’t authorize. I never experienced that in the years I been going. The things they said they fix they didn’t just sad and bad service. Never again! More
This has to be the Worst possible car servicing that I have ever had to Experience I have ever had to Encounter. No type of consistency when it comes to meeting the service needs or their customers or cli have ever had to Experience I have ever had to Encounter. No type of consistency when it comes to meeting the service needs or their customers or clients. More