Jaguar Land Rover Carlsbad

I would like to extend my deepest gratitude to Matthew & Jordan for the excellent service. They were both very accommodating especially when there parts needed to be ordered & replaced. My car was fixed in Jordan for the excellent service. They were both very accommodating especially when there parts needed to be ordered & replaced. My car was fixed in a very timely manner & I like very much that the availability of loaner cars made my life easier when you had to leave your car for service. More

Worst service ever! The service advisors lie to you, they destroy your car and blame you, and they treat women like dirt. I brought my 2018 RR Velar in because the fuel The service advisors lie to you, they destroy your car and blame you, and they treat women like dirt. I brought my 2018 RR Velar in because the fuel sensor stopped working and after 10 weeks in the shop, over 3 months, they told me it was from a fender bender I was in 4 years earlier. I was yelled at, spoken to like a child, spoken over, humiliated, lied to and then they rolled their eyes at me when I came to get my vehicle. THEN and read this carefully- they damaged the U Joints in my driveshaft and told me that my car was near the end of its life- my car has 27,700 miles on it--- yes only TWENTY SEVEN THOUSAND SEVEN HUNDRED miles and my car is near the end of its life. I have never driven off road, the car is garage kept and aside from the fender bender that had NO damage except for buffing out the scratch, my car is near the end of its life. To add to this- I also own a 2019 Jaguar and the service advisor LIED and told me it was out of warranty. Jaguar San Diego confirmed what my paperwork said that I have 18 months left! More

Honestly not great. It took 2 months to get my car repaired there. When I initially had it towed there, I was told the dealership did not do loaner vehicles resulting in It took 2 months to get my car repaired there. When I initially had it towed there, I was told the dealership did not do loaner vehicles resulting in me renting a car for 2 weeks (costing an unnecessary $2000) in a high market until I found out that the dealership does do loaner vehicles and was given one. When I finally was notified my vehicle was ready, I was told it is running fine now, but there were a few additional repairs that would need to be conducted in the future. Despite learning this when I came to pick it up, I drove it home to immediately find my engine smoking. When I opened the hood I found my engine coolant completely empty. I have since learned that my vehicle still cannot hold coolant causing it to leak profusely and making my vehicle ready to overheat at any time. I spent about $4600 and $2000 on a rental car just to have my vehicle back to square one. Even when it was being worked on my service rep, Matt, was nearly impossible to get ahold of and would never return calls. All in all some of worst customer service I have ever experienced. More

Excellence Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due. My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day. Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine. We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always. I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well. Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship. More

Jay was terrific!!! I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I th I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!! More

David was amazing! I was having a difficult time making a decision on a new car and he never pressured me and went way out of his way and spent tons of time both on the phone and in person trying to get me t decision on a new car and he never pressured me and went way out of his way and spent tons of time both on the phone and in person trying to get me the best deal possible on the car I decided on. David even picked us up at the train station! He spent hours with us going over the car patiently explaining all of the features even though he was late for a family function. David is nothing like what I have always experienced with car salesmen in the past as well as other Land Rover dealers I have been in contact with. He is a great guy, very low key, very professional...I cannot say enough about him and highly recommend anyone looking for a Range Rover Land Rover or Jaguar to go and meet with him. He truly made buying my new a pleasant experience! More

David did a great job working with us,and his follow up was excellent. I would definitely recommend him and the dealer to my friends. was excellent. I would definitely recommend him and the dealer to my friends. More

The dealership has been excellent and David Balfour was a joy to work with. His pleasant attitude, knowledge and professionalism was truly outstanding. I can recommend him to anyone that is interested in a J joy to work with. His pleasant attitude, knowledge and professionalism was truly outstanding. I can recommend him to anyone that is interested in a Jaguar or Range Rover. An additional "high five" to the service department also for their great sevice! More

David is tops. He is knowlegeable, patient, gave me all the attention that I needed. He went out of his way to try and fill my needs, which were particular, and found alternitives when Land Rover was unab the attention that I needed. He went out of his way to try and fill my needs, which were particular, and found alternitives when Land Rover was unable to accomidate my needs. This is the way the purchase of a new car should be. Please ask for David, I'm sure you will be glad. More

My fiancee wanted another Land Rover. Living close by, we wanted to buy locally and didn't want to go down to San Diego for service on the vehicle. Although the sales person we worked with was pleasant enoug wanted to buy locally and didn't want to go down to San Diego for service on the vehicle. Although the sales person we worked with was pleasant enough, the sales manager, Duncan Childs, was unbelievably arrogant. That's arrogant, with a capital A. He has a tough s**t attitude.....largely because he knew my financee loved the car and we had agreed upon the price with the sales person, and he also knew that I wasn't going to disappoint my fiancee. I will never buy another car from them again. More