Bill Jacobs Land Rover - Service Center

Jawad was extremely polite and kept me up to date on the status of my vehicle. status of my vehicle. More

I dropped my car off today and had a great experience in the service dept with everyone especially Mike Mashburn who was very personable and outlined what would happen with my vehicle and received a nice lo the service dept with everyone especially Mike Mashburn who was very personable and outlined what would happen with my vehicle and received a nice loaner as well! More

Bill did an excellent job at getting what I needed done for my vehicle. Very welcoming and professional! for my vehicle. Very welcoming and professional! More

Great dealership, Mike Mashburn assisted me today and provided good service as expected from this location. provided good service as expected from this location. More

I have worked with Mike twice now at Land Rover Hinsdale. Not only is he polite and personable, but he always provides a full explanation of everything in a related, easy to understand manner. When I come to Not only is he polite and personable, but he always provides a full explanation of everything in a related, easy to understand manner. When I come to the dealership, I know I'll be in good hands with Mike. More

I'm getting the same code on my engine $11,000 ago, P0299 turbo boost. Service team sold me a turbo charger with gasket. Gave it back to me and code came back. I bring it in and sold me a soleno P0299 turbo boost. Service team sold me a turbo charger with gasket. Gave it back to me and code came back. I bring it in and sold me a solenoid vacuum valve. Gives it back and unable to leave the lot because car shorted out. Told i need 2 new batteries, a starter, relays, engine controller modules and cables to make it start. Gives it back to me and it ....... Seems like I have the same problems from the very start of our business together. How much more money and my time do you guys need of me to give me what I paid for? This stuff has a limited warranty yet our track record isn't looking good at all. I bring it in and I gain more problems. From new parts and components to missing or broken bits on the car. The second battery is for the start stop battery. Motor isn't cutting off as designed. So why did you sell me one saying I needed one to start the car but the car runs without it working. See you soon, I hope this is how everyone gets serviced. More

I scheduled service at this location with a woman representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will nee representative. I told her that I’m from out of state and my check engine light came on while I was driving it to Chicago. I told her that I will need to get it seen before I drive back to Baltimore by the end of the week. The lady confirmed my appointment. On the day of the appointment, I talked to Mike and mentioned to him that I’ve never been to that location before because I’m not from Chicago and just wanted to get it checked. When my wife got there, she was told that because we’re from out-of-state, they will not be able to look at it until next week. I don’t understand why Mike did not mention it to me when we talked. My wife wasted her time driving there and could’ve prevented getting into an accident, had Mike told me that they won’t be able to see the car. This is so unfair and unprofessional. Now we have to drive back to Baltimore with a check engine light on and a damaged vehicle. More

Recently, my 2021 Range Rover Sport had the driver's side window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in window broken out in a Chicago parking ramp. I live in Iowa and my wife was in the city with my grandchildren when this happened. She called me in a panic for obvious reasons. So I called Hinsdale LR (who I bought my second Rover from in 1996) and spoke to Raul in service. That was at 3:00 pm. By 4:30 pm Raul had my wife and kids in a loaner car and back into the city. That was awesome service and my vehicle was fixed in two days. Steven Junge More

My Service experience with Joe Rassone and Raul could not have been smoother or more prifessional. They did a tremendous job getting my loaner car as well as getting my vehicle serviced in a timely manner. have been smoother or more prifessional. They did a tremendous job getting my loaner car as well as getting my vehicle serviced in a timely manner. Highly recommend Joe Rassone and Raul for any service needs. Thank You More

Worst service center I ever experienced. We bought our car in Schaumburg but have had it serviced at the Hinsdale facility ever since Covid hit. Between being shuffled from sales, to servic We bought our car in Schaumburg but have had it serviced at the Hinsdale facility ever since Covid hit. Between being shuffled from sales, to service, and back to sales to try to get our "Remote Starting" bug fixed, I can only say I will never step foot into that facility again. Waited over an hour to get someone to finally say they couldn't fix it and would need to go back to the original dealer. What!!! So if I bought in another state they would want me to drive 600 miles. Beyond rude, and what really is irritating is the showroom was empty along with service and everyone just standing around. Why not save everyone time and simply tell us they couldn't fix the bug with their remote starting capability. More