The Sales Guide was extremely knowledgeable and patient. However, problems occurred that I felt were not in his control. My representative called and collaborated with a Land Rover Hunt Valley representative before my arrival. When I arrived to lease the 2015 Evoque, as agreed, things changed on Hunt Valley's behalf. I still arrived without a trade. I put $5,000 down. I had a 715 credit score and I came to lease what had been discussed. Based on that information, a rate was quoted to my representative, but when I arrived, I was given a different rate. Even after Hunt Valley's representative was collaborating with my representative on the phone, while I was still in the showroom, I was not given the rate originally quoted. Dismayed...I left empty handed. I was called the next day and given an even higher rate on ordering a 2016 with the same amenities, plus a few more. With time running out on my previous lease, I agreed on the 2016. It took several days for the 2016 to arrive. As my Sales Guide was reviewing the controls again and introducing me to the new amenities, I noticed a few things that I really liked about the 2015, were NOT in the 2016. Dismayed yet again...I left empty handed...even after I paid the $5,000 and all of the paperwork was signed. The next day I received a call from my Sales Guide stating that they NOW agreed to reduce the price on the 2015 that was discussed with my representative before my arrival. I did not have a pleasant purchasing experience. Let me be clear, very clear...the ONLY reason I purchased the Evoque from Hunt Valley was BECAUSE of my Sales Guide, Kenny Watson.