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Jaguar Land Rover of Naperville

1559 West Ogden Avenue, Naperville, Illinois 60540
Sales: (877) 245-5715

Makes: Jaguar|Land Rover|Service Center
 
Excellent
93% Recommend

Overall Rating 4.7

106 Lifetime Reviews

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Jaguar Land Rover of Naperville
106 Lifetime Reviews
Jaguar Land Rover of Naperville Info
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106 Dealership Reviews
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Reason For Visit
Sales (New)

"Just an Annoyed customer............"

Spoke with a salesman from this dealership last Wed at which point he says he wants a 3000 dollar " non-refundable" deposit so I told him I am willing to leave a deposit but being that it was a non refunable deposit I'd give you a 1500 dollar deposit because if I lost a 1500 deposit I could sleep at night but a 3000 deposit would really not sit well with me, so as I waited for this particular salesman to respond, who did respond last night saying that my 1500 deposit should be fine and that he'd send me the credit card form this morning but didn't get it to me untill about 20 min ago at which point I try to print it out but apparently he sends me some nonsense form (if you could call it a form) that doesn't print out so I write him back stating that what he sent doesn't print out and that he'd send a new form (wasting more of my time) with a note that said "so I was off on Sat and out of town" ( but was at work on Wed when I originaly spoke with him) AHHHH, I'm done with my rant. Very unhappy cutomer!!!

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Lets just call him "C" in hopes this doesn't get him in trouble


Reason For Visit
Sales (New)

"Very professional - Very quick"

My purchase we very easy,. Kevin was great and made me feel very confident about my purchase. I was a little nervous about such a big investment but he made me feel real good about the quality of a vehicle I was getting.

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Employees dealt with

Kevin Kesick


Reason For Visit
Sales (New)

"Excellent Dealer with Excellent Service"

We worked with Chris Peterson to buy our 2014 Evoque. We came in near the close of business and he stayed for as long as we needed to feel comfortable with the purchase. The entire process was very professional and efficient. We would highly recommend this dealer (and the vehicle) to everyone. Thanks for everything, gentlemen.

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Employees dealt with

Chris Peterson, Dan (Sales Manager)

Jaguar Land Rover of Naperville responded to this review

August 01, 2014

Thanks for the 5 Star review, in today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Chris is delighted to have been able to walk you through all your Evoque options until you were comfortable reaching a decision, we would never want you to pay for a feature you might not need and/or see a use for, glad you were able to experience the Patrick difference! Enza Lappo, Customer Relations Specialist, elappo@patrickcars.com



Reason For Visit
Sales (Used)

"Land Rover Purchase"

I recently purchased a Land Rover LR 2 from Jaguar Land Rover of Naperville and the service was excellent. Kevin was incredibly efficient with the paperwork and super informative regarding all the features pertaining to my purchase. I highly recommend Jaguar Land Rover of Naperville. GC

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Kevin Kesick

Jaguar Land Rover of Naperville responded to this review

July 28, 2014

Thanks for the review, in today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Kevin is overjoyed to have been able to finish the paperwork earlier than anticipated--so we could hand over the keys to your new LR2--while still going over the many options and functions available in your new vehicle until you were comfortable operating them without assistance, glad you were able to experience the Patrick difference! Enza Lappo, Customer Relations Specialist, elappo@patrickcars.com



Reason For Visit
Service

"Problems since first service visit"

I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the service adviser knew what I was there for. I waited for the car, and the servie advisor came in and said everything was done. I asked what the amount owed for the part was, and he admitted that he messed up and the flaps were not installed. He advised they would order them and get them in 2-3 days and they would call me and pick up the car and install them. 3 days later, I received a call that they were in, when I asked the scheduler about picking up the car, she said they couldn't do it for a few weeks. I advised I would call back. Then a few days later the service reminder came on. I called and spoke with Christy the Service Manager and advised the situation. She apologized and scheduled a pick up to have the flaps and service light done. On the day of the supposed pick up an hour passed after the arranged time. I called and spoke with the scheduler, and she said nothing was in the system. I asked to speak with Christy, and was advised she was at lunch. Since then I have not heard from anyone from the service department. I advise to bring your car somewhere else, as they are untrustworthy and in my opinion incompetent.

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Employees dealt with

Christy

Jaguar Land Rover of Naperville responded to this review

July 21, 2014

Hello, this is Enza Lappo, Customer Relations Specialist with The Patrick Dealer Group, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you. Please email me your contact information to elappo@patrickcars.com and I will follow up with you shortly. (847) 490-2466 - Direct Line



Reason For Visit
Sales (New)

"First of all, Chris Peterson was incredibly..."

First of all, Chris Peterson was incredibly knowledgeable, professional and gave me one heck of a deal. My favorite part of the process was I didn't sit for hours waiting for the paperwork to be finished. I picked my car and was out within an hour. I've never experienced that at any other dealership.. Highly recommend!

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Employees dealt with

Chris Peterson

Jaguar Land Rover of Naperville responded to this review

January 20, 2014

Thanks for the 5 Star review, we are glad you could experience the Patrick difference! Chris is so happy to have been able to help you get a great deal, happy we finished the paperwork quickly, we look forward to the referrals! Steve Kahn, Customer Relations Manager, skahn@patrickcars.com



Reason For Visit
Sales (New)

"I have been wanting to make this purchase since the car..."

I have been wanting to make this purchase since the car first came out. I love the way Mr. Miller explained the car and its features to me. He arranged for me to take it as a loaner while my Jaguar was being repaired. He followed up with me about my driving experience. Steve is not a pushy salesman. His manner is very friendly, but within boundaries. Knowing that this model did not offer all of the features I wanted and that I was not ready to purchase, he told me to let him know when I was ready. On subsequent visits to the dealership, Steve recognized and greeted me. We were able to joke and he would again state to let him know when I was ready. I appreciated the fact that he did not pressure me to make a purchase. I would give him a 10 as a salesman.

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Employees dealt with

Steve Miller

Jaguar Land Rover of Naperville responded to this review

January 20, 2014

Thanks for the 5 Star review Ronaye, we pride ourselves on creating a comfortable shopping experience for our patrons! Steve is so happy to have been able to get to know you, glad you took advantage of our loaner program! Steve Kahn, Customer Relations Manager, skahn@patrickcars.com



Reason For Visit
Service

"My first visit and found the service to be excellent...."

My first visit and found the service to be excellent. Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was quickly completed, car washed and I was back to my office in no time. Highly recommend!

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Employees dealt with

Matt in service

Jaguar Land Rover of Naperville responded to this review

January 09, 2014

Thanks for the 5 Star review Pam, we are glad you were able to experience the Patrick difference! Matt is so happy to have been able to help you through the process! Steve Kahn, Customer Relations Manager, skahn@patrickcars.com



Reason For Visit
Service

"I went to start my car and it was dead. The Service..."

I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times to help him get my car out of the garage and over to the dealership. The tow truck driver apparently didn't know what to do. They had it ready for me by the next day. I have never had anything but exceptional service from Patrick Jaguar.

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Employees dealt with

Tony Portuese

Jaguar Land Rover of Naperville responded to this review

December 30, 2013

Thanks for the review! Glad we could your vehicle fixed right away for you! Steve Kahn, Customer Relations Manager, skahn@patrickcars.com



Reason For Visit
Sales (Used)

"Brenda Stewart was wonderful, she was very Professional,..."

Brenda Stewart was wonderful, she was very Professional, and went above and beyond all my expectations. She went out of her way to make sure I received Quality Service. I would buy another car from her, and if anyone I know is looking for a car, I'll refer them to her. In fact I gave her Business Card to a lady on staff at the hotel I stayed at. Jack made sure I had a good hotel to stay at, Thanks Jack ! Alex, you have a Great sales staff that go Above and Beyond. Thanks to All of you. And Have a Very Merry Christmas Remember Jesus is the Reason for the Season!!! Thanks again, Jerry Uber

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Employees dealt with

Brenda Stewart, Jack, Alex

Jaguar Land Rover of Naperville responded to this review

December 30, 2013

Thanks for the review Jerry! Merry Christmas to you too! Steve Kahn, Customer Relations Manager, skahn@patrickcars.com

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