Jaguar Monmouth

Excellent service department.Excellent technician and Excellent service department. Excellent technician and service advisor. Excellent work Helped me with certified pre owned warranty service Excellent service department. Excellent technician and service advisor. Excellent work Helped me with certified pre owned warranty service More

negative online purchase of used vehicle This is the third car I have purchased from a remote dealer and the first time it has been a poor experience. Gave a credit card deposit to salesman This is the third car I have purchased from a remote dealer and the first time it has been a poor experience. Gave a credit card deposit to salesman for the advertised price on a Saturday and on Tuesday when the paperwork was sent the price of the car was now $750 more "because they had done more work on it". Salesman had said extra work had been to refurbish rims and repair air dam/front bumper. Rims looked great no work had been done on bumper at all. Advertised as having nav/vehicle interaction screen twice in add then three days before pickup extra photos show none is there. They did adjust price for this. Confirmed day before pickup with salesman that paperwork and car would be ready next morning. After arrival at dealership we waited over an hour for car to come from other lot. It arrived with tpms light on, and also headlight washer covers missing. What I didn't know at that time was that both windshield washer and headlight washers were not working. Need to get them repaired at different local dealership out of my pocket. I strongly suggest NOT buying a vehicle remotely on the word of this dealership. More

Great service experience Jordan and Alex are shining examples of professionals that truly care for their clients. They go out of their way to provide a great customer experie Jordan and Alex are shining examples of professionals that truly care for their clients. They go out of their way to provide a great customer experience and do it with a smile on their faces, First class! More

Great Experience Our sales rep was awesome and provided a great buying experience for us. He answered all of our questions, was extremely knowledgeable, and helped us Our sales rep was awesome and provided a great buying experience for us. He answered all of our questions, was extremely knowledgeable, and helped us find what we were looking for. More

A very comfortable way to buy a car. Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for o Our sales person, Robert Bilek was quite sensitive in listening to our needs, and that was much appreciated. My Velar was in transit and delayed for over a week, and he deligently texted us every single day. The sales manager (sorry to have forgotten your name 😟), when we finally got the car was very engaging in educating us on the apps and extras we might or not want that went with the car. My Velar, unfortunately came with a chip on the trunk lid and it took several trips,and almost a full day total of going back and forth to the dealership to get it right. However, this is more the fault of an independent body shop they use, more than the dealership, who teied shotty quick fixes first. But in the they did get it right. In the process, my husband ended up dealing with Jordan at services, as well as the big boss, Bill. Everyone was very courteous and supportive of our frustration. They even gave us a brand new Discovery as a loaner. The dealership has issues locating keys and cars as an ongoing issue, which can be a little frustrating if you are short on patience. But, this should improve, we are told when their new location opens in about a year. We really got an incredible deal so far as the price is concerned. And lastly, as part of Penske Automotives, they were able to take my Lexus Rx350 for me saving me a trip to the other dealership. More

excellent From our first call to Aviva DeVito to our sales consultant Thomas Rondello it was a pleasant experience .I would highly recommend purchasing a pre ow From our first call to Aviva DeVito to our sales consultant Thomas Rondello it was a pleasant experience .I would highly recommend purchasing a pre owned vehicle form Jaguar Land Rover Monmouth. We experienced no pressure and genuine concern.. Ruth Allen More