Jake Sweeney Mazda West

Terrible dealership! I just recently purchased a vehicle from this dealership. Julie (the salesperson) and I made a couple agreements prior to me purchasing my new vehicl I just recently purchased a vehicle from this dealership. Julie (the salesperson) and I made a couple agreements prior to me purchasing my new vehicle. One of those agreements was to have a small dent fixed on the driver side door, along with painting that dent and my back bumper. This is where I started having issues: When I dropped my car, , I was given a Chevy Cruze as my rental car. One of the employees went to put gas in the car, and I was told I could wait outside for the employee to come back with the car, then I could leave. When the car pulled up I noticed that there were some pretty recognizable sized dents on the vehicle. Not only were there dents, all of the tires had low tire pressure. The guy who brought the car around to me even told me that he put air in the tires and the low tire pressure light would go off. It did not go off the entire week I had the vehicle, in fact, the tire pressure dropped daily. I decided to let it go and drive away with the beat up/unsafe car. A week later I showed up at your dealership to drop off the rental and pick up my car. An hour later I received a phone call asking if I reported my 'accident' to my insurance company. When I told her those dents were there prior to me driving the car, I was basically told I was a liar. Not only was I being accused of wrecking the rental car, I am COMPLETELY dissatisfied with the paint job. It literally looks like a child took white-out to my car. I've never seen such a terrible paint job in my life. It is so terrible that I now have to spend my own money and take it somewhere myself to have it fixed, and on top of that, it took one week for this amateur paint job to take place. On top of the terrible paint job, one of your coworkers decided to eat chocolate in my car, because I now have two chocolate stains on my drivers seat. I've tried contacting the dealership about the situation, and it is impossible to talk to a live person. Every phone call goes straight to a voicemail, and my phone calls were NEVER returned! I even sent a long email to the manager of this store, and two other workers....never got a response back! DO NOT waste your time and money doing to a dealership who has zero respect for their customers, on top of doing work! More