James Chrysler Dodge Jeep Ram - Service Center

Excellent service as always! Quick, efficient and professional. Steve is always willing to go the extra mile. Quick, efficient and professional. Steve is always willing to go the extra mile. More

They have the best experienced and professional mechanics and that saves by getting it correct the first time, a noise was trouble shooted, returned with so many variables, I did tire rotation,yet the young and that saves by getting it correct the first time, a noise was trouble shooted, returned with so many variables, I did tire rotation,yet the young mechanic immediately said it sound like wheel bearings, he was correct yet he also noted other issues that would have cause problems. Steve is the best, his recommendations are not greed up-sales, but proven to be preventative maintenance, Steve makes excellent decisions, spends time to read what my warranty covers, he doesn't leave you in the waiting room without informing you of your progress. I travel a very long way to get my car serviced at James Chrysler and I will not go anywhere else. Be aware if folks arent responding to survey, it doesnt open on my cell, i had to use my laptop. More

They are great here. Everyone is helpful. Had to get an inspection and a oil change and I was in and out quickly. Everyone is helpful. Had to get an inspection and a oil change and I was in and out quickly. More

the Service department is great Steve took care of me like he always does Steve is the best like he always does Steve is the best More

Steve is always helpful, trustworthy, and takes care of any issues I have had with my vehicle promptly, which is greatly appreciated! any issues I have had with my vehicle promptly, which is greatly appreciated! More

Service department is great. Steve gives recommendations on what you may need for your car in the near future without any pressure. Highly recommend. Steve gives recommendations on what you may need for your car in the near future without any pressure. Highly recommend. More

Great Service and friendly staff. Easy in and out. James gang always top notch. Highly recommended Easy in and out. James gang always top notch. Highly recommended More

Called with questions about my bill. I did not speak with Steve I spoke with a parts person. I asked about what I thought was a Diagnosis charge the gentleman set the phone down and as I did not speak with Steve I spoke with a parts person. I asked about what I thought was a Diagnosis charge the gentleman set the phone down and aske Steve. Steve proceeded to tare into the gentleman I am assuming this was based on his frustration with my question. The Parts guys came back and explained there wasn't a Diag charge. I then asked what the Labor rate of the shop was he didn't know so he went back to Steve who again tore into the Young Man. He picked the phone back up and told me the labor rate I checked what I was charged and was fine with it. 1- The parts guy should have put the phone on hold. 2- Steve should have taken the phone call and not gone off on the parts guy. 3- The gentleman that answered the phone is in need of better training however if the training was done by Steve I can understand why it is lacking. 4- Had I been caller from Chrysler and heard the way Steve reacted to this situation I would have been at the dealership the following Monday. More

Steve Sarratori was very helpful in explaining an unusual problem - defective or damaged wheel that needed to be replaced. He also helped me find options for a replacement. Also, Steve was very quick to res problem - defective or damaged wheel that needed to be replaced. He also helped me find options for a replacement. Also, Steve was very quick to respond with additional info as I asked some additional questions re warranty and other items. More

Great dealership! Wonderful new and used cars for sale. Awesome prices and a spectacular service dept. Wonderful new and used cars for sale. Awesome prices and a spectacular service dept. More