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James Collins Ford

Louisville, KY

4.0
41 Reviews

809 South 5th Street

Louisville, KY

40203

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Showing 41 reviews

August 17, 2023

If I could they wouldn't get a single star. I have had my vehicle in the service dept 6+ times in 3 years. Not once did I leave with all my issues fixed. Most times I left with more problems. F More

by mike.wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Aug 18, 2023 -

James Collins Ford responded

Hello Mr. Wagner, I've just read your review and I immediately contacted my service director Virginia Payne. Please give me a couple hours to review this with her. We have a strick policy of no smoking in any vehicles. This is not the way we are suppose to conduct business, and I want to know how this happened. Best regards, James Collins.

Aug 23, 2023 -

mike.wagner responded

Once again, I leave the FORD dealership, and 3 days later my Wrench light is back on.....

Aug 23, 2023 -

James Collins Ford responded

I reviewed your repair orders and visits with Virginia Payne our Parts and Service Director on the 18th. I've just emailed Virginia to reach out to you and discuss this matter with you. Best regards, James Collins.

Sep 06, 2023 -

James Collins Ford responded

Hello Mike, I know you just spoke with Virginia Payne our Service Director, let me know what we need to do to make you happy and resolve the issues you are having. We have Ford factory trained master technicians who can fix any problem or service any make or model of Fords. Let's work together to resolve this. Best regards, James Collins Here is my personal email. jamescollinsford@gmail.com

February 23, 2023

This the first time i have really has issue with James Collins, My has Vehicle been in out of shop for same issue since September 2022, only time it wasn't December 2022 and returned January 2023 until cu More

by Tamoria Price-Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in Great Service, Casidy cashier is Great, others that is Great Workers, Virginia Payne, Jeff Frye
Feb 23, 2023 -

James Collins Ford responded

Hello Tamoria, I just talked with Virginia about your situation. We have been waiting on the JM&A the warranty company to send a vehicle inspector. Also, some of the parts needed to repair your vehicle are on back order from Ford (there are none available anywhere), Daniel Mekuria our General Manager will call you in a few minutes. Thank you for being a loyal customer, we're working to resolve your problems. Best regards, James Collins.

December 01, 2022

I would like to Thank the staff at James Collins Ford service for taking great care of our Ford Explorer XLT and Ford Taurus everytime they are in service also explaining the work that has to be done on More

by Tamoria Price-Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all employes in the service deparment, Virginia Payne, Trey Anson, Jeff Frye
February 09, 2022

I would give this place a zero if I could.My I would give this place a zero if I could. My transmission on my 2016 Ford Escape went out on November 13th. It was taken straight to James Collins More

by kristen.perkins1988
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
ryan, Jeff Frye
August 20, 2021

Very bad business practices. Should take responsibility for your actions and not try to play people for their money and you should probably get new mechanics because common sense says when a part doesn't g More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Virginia Payne
January 06, 2021

Great helpful teamwork, excellent fast service. They understand exactly what their customer needs and wants truly satisfied I can ask for more thank you all for a great satisfying buying experience. Tha More

by abousedo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Charles and Mr. Daniel and the rest of the team thank you all
December 15, 2020

Had my 2016 Fusion in for service. They were very professional, explained everything, and quickly serviced my car. Will definitely use them in the future. More

by DL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Payne, Trey Anson
October 14, 2020

Absolutely terrible business practices! Took car in for repairs, 2500. later engine light comes on. Call after call after call, message after message after message! No one will call us back! Shameful! More

by Aansell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana
Dec 03, 2020 -

James Collins Ford responded

Hello Emily, our shop foreman Jeff Hill called and left messages, after receiving no response from calling your phone number. Since we don't use Dealerrater I could not respond earlier. Dealerrater is not a website we check or had an account with, sorry for my the late response (I just signed up to contact you). We would like to help you, please contact either Mr. Hill or Virginia Payne (service director). Sometimes, check engine lights will come on, and then go off, we only repaired your transmission, that shouldn't have caused the check engine light activation. Most check engine light activations are related to engine or emission control sensors, but what ever it is, we would certainly like to find out what is going on. Best Regards, James Collins.

January 19, 2016

Outstanding service We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we More

by jacobhruby1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jou Jones
September 04, 2015

Lacking some crucial points I took my vehicle in today to have "The Works" performed on it. The work was done in a timely fashion and only time will tell about the quality. Howev More

by Jazzman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a, did not get any employee names
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