Jannell Ford - Service Center

My 2017 Ford Explorer XLT had L LED headlight out. I took it to Jannell on 8/11/25. I dealt with David Bray. I was told I needed a new headlight and was quoted $1300 for just the headlight. I chose I took it to Jannell on 8/11/25. I dealt with David Bray. I was told I needed a new headlight and was quoted $1300 for just the headlight. I chose not to have the service done at Jannells and paid the $200 headlight diagnostic fee. I took the car to Sullivan Tire. They ran diagnostics and discovered the headlight was fine. I needed a body control module. After having the BCM installed and programmed the headlight was fine. There can only 3 reasons for the answer given to me about needing a new headlight. 1. Jannell didn't run a diagnostic test before telling me i needed a $1300 headlight. 2 They are incompetent. 3 They flat out lied about needing a new headlight. They charged me for useless incorrect information. More

I am so glad I bought my Bronco from Jannell Ford. Their customer service is superior. Did I have to travel farther than is convenient for me? Yes. Could and would a dealer closer to me offer me this Their customer service is superior. Did I have to travel farther than is convenient for me? Yes. Could and would a dealer closer to me offer me this kind of service? No. I have recommended this dealership to my friends and colleagues. My husband purchased a truck at Jannell Ford shortly after I bought my vehicle and the service has been top notch. A great experience. More

The service department is always kind and helpful. Keep up the good work. Thank you Keep up the good work. Thank you More

Always a pleasure to see the friendly, courteous staff at Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics but appreciate their attention to my car maintenance needs. The wait time is never longer than I am told it will be and the customer waiting area keeps me comfortable as I wait. My service advisor Billy kept me apprised of the process throughout my wait. More

I don’t have confidence in service and lacks efficiency. Though I had booked an appointment, they were unable to fulfill job in a reasonable timeframe. Though I had booked an appointment, they were unable to fulfill job in a reasonable timeframe. More

The best service department. Always kind and helpful. They keep the vehicles clean. So thank you Always kind and helpful. They keep the vehicles clean. So thank you More

Great service, very accommodating, Shaon was a pleasure to deal with, kept me informed and ready on time. to deal with, kept me informed and ready on time. More

Overseeing a large fleet of vehicles of different makes and models, I can always count on the Service Advisors at Jannell! Shaon, Ben, and Ariel have been excellent handling all my my fleet needs! They g and models, I can always count on the Service Advisors at Jannell! Shaon, Ben, and Ariel have been excellent handling all my my fleet needs! They go above and beyond to get my vehicles serviced with fast turn around times and when running a fleet I can't afford to have vehicles down. The remote service they also offer has been a game changer for my fleet as well. No matter what I send their way, they handle it. I highly recommend Jannell Ford for all your service needs. B. Steiger More

I scheduled a prepaid service 3+ weeks in advance. They had my car all day 8-5, when I called to check in around 4 they told me that they did not service my car. They rescheduled me a week later, and They had my car all day 8-5, when I called to check in around 4 they told me that they did not service my car. They rescheduled me a week later, and again had my car all day 8-5 and did nothing, again I called around 4 to check in, again they did not inform me. They kept my car overnight and on the third day, the service was performed. When I asked if they could provide alternate transportation while they performed the service, they said no, even after the second scheduled day, they said no. They did not value my time at all. More

Great service managers and happy with service completed! Even chatted with sales while I was waiting and got some info on new vehicles. Even chatted with sales while I was waiting and got some info on new vehicles. More