Jarrett Ford of Charlotte County

Our experience with this dealership has been vile to say the least. When we bought our car (out of state deal), we paid $2,325.62 to the dealership for all of those registration/title fees. When the paperwo the least. When we bought our car (out of state deal), we paid $2,325.62 to the dealership for all of those registration/title fees. When the paperwork came in from you all reflecting the registration, the receipt from our state registration was conveniently missing from the packet. We called to get the information. Jordan in finance dodged the calls. The salesperson we dealt with also ignored our calls and texts. Luckily, we were able to get the receipt from our state. Well, we overpaid you all. We tried to reach out again to get the refund owed to us - we were told it would be refunded. My husband FINALLY got ahold of Jordan and they agreed that you all owed us $920.83 and he would overnight us a check. Unfortunately that check never came. Here's where the $920.83 comes from: We paid $2,325.62 to yall and $1,404.79 to Oklahoma. $2,325.62 - $1,404.79 = $920.83 Since we got no check, we course call again and the sales manager says "working on it," well he comes back and now suddenly, we owe Florida State taxes in the amount of $390.69. We have been unable to get a receipt for this so who knows if that is true. Lets assume positive intent on this and assume it;s correct. To figure out how much the dealer owes us we need to add the amount owed to OK and the amount owed to FL: The amount owed to Oklahoma = $1,404.79 The amount owed to Florida: $390.69 $1,404.79 + $390.69 = $1,795.48 That means the dealership then should owe us a total of $530.14 (what we paid minus what we actually should have owed). $2,325.62 - $1,795.48 = $530.14 However, for some reason your sales manager seems to think that $255.77 is a more correct number to account for the "third party" involved in all these transmissions. Again, no receipt to prove this. We are INCREDIBLY insulted by this blatant attempt to steal money and then conceal it. Someone higher up than these people NEEDS to get involved ASAP. More

Melody, our salesperson, was very, very good. Knowledgeable, professional and personable. We probably would have purchased our vehicle elsewhere if not for her. Knowledgeable, professional and personable. We probably would have purchased our vehicle elsewhere if not for her. More

Melody was wonderful! she was very knowledgeable on the cars and options. She listened to our requirements and worked our a fair deal on our trade in. Thank you so much! she was very knowledgeable on the cars and options. She listened to our requirements and worked our a fair deal on our trade in. Thank you so much! More

Nice people to work with, not high pressured. Down to earth people. Willing to negotiate prices. Arthur was the salesman on our resent purchase of a new bronco. He was so much help with all his Down to earth people. Willing to negotiate prices. Arthur was the salesman on our resent purchase of a new bronco. He was so much help with all his knowledge about Broncos. He also didn’t come across as your typical high pressure slick talking salesman. He is a good regular type of guy, Full of knowledge and very helpful. We would highly recommend you visit them the next time you are looking to buy a vehicle. More

Jarrett Ford was the best car buying experience we have ever had. They where very timely and appreciated my time ever had. They where very timely and appreciated my time More

I had done a online inquiry to buy my vehicle, and this dealership reached out to me. I told them where I needed to be. My car is practically due with 800 miles on it. It's in the wrapper. A young lady by dealership reached out to me. I told them where I needed to be. My car is practically due with 800 miles on it. It's in the wrapper. A young lady by the name of Ashley reached out to me and said that they could give me $47,500 to bring the car by We did and asked for the manager that she stated to ask for Ed only. to be told that they would offer us $2000 less than that. I made it very clear to her not to waste my time and she chose to do so. I wouldn't recommend this dealership if you value your time. More

Very good dealership salesman kind and very accommodating. Sales manager was knowledgeable and courteous. Service department is AAA+ accommodating. Sales manager was knowledgeable and courteous. Service department is AAA+ More

Wife and I recently purchased a 2020 Ford Edge from Mickey Mullins. We have purchased cars from Mickey for over 30 years. His service was outstanding as usual with no pressure at all. We purchased the Mickey Mullins. We have purchased cars from Mickey for over 30 years. His service was outstanding as usual with no pressure at all. We purchased the vehicle and were done in less than an hour. Everyone was nice polite and easy to work with. More

Had an appointment set two weeks in advance for Monday at 8:30 am. One, issue with the radio not saving any settings (wi-fi, Bluetooth, clock, etc.) Two, backup camera sometimes stays on when in drive and t 8:30 am. One, issue with the radio not saving any settings (wi-fi, Bluetooth, clock, etc.) Two, backup camera sometimes stays on when in drive and the screen goes black with the radio on and no ability to control. Third, an oil change. I was given an early anointment because I let them know that I need the vehicle back the same day. By 2pm I heard nothing so I called to checkup. They had not even looked at it yet and had no plans of looking at it for the rest of the day. They said "sorry" we're running behind. How? I was called the day before to verify my appointment that I had made two weeks prior. How was I not informed? How was I not first? She asked me if I wanted to reschedule..... What difference would it make if the appointment is not honored? It's a shame that they knew I needed the car back before closing or I wouldn't have a ride home or to work the next morning but decided not to tell me they'd be keeping my car overnight. Seems to me like a very inept crew is working there. The attitude/customer service when you are looking to buy a car is so drastically different from when you need it fixed. Guess I made a mistake buying a mustang from Ford. More

Dealership was fine, salesman knowledgeable and courteous. Do not call or text me before 9:00 am courteous. Do not call or text me before 9:00 am More