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Jay Buick GMC

Bedford, OH

Overview
Employees
Reviews
Vehicles
4.7
285 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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18800 Rockside Rd

Bedford, OH

44146

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Showing 285 reviews

April 19, 2026

Dave is always very helpful and friendly. He’s very personable and takes time out to explain things . More

by annathatsme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave service department
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April 16, 2026

Jay Buick takes very good care of me and both of my Buicks, much appreciated! More

by Foreric2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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April 15, 2026

The service consultant was great very informal and answered every question I had. I would recommend the service department to my friends and family. More

by jordan317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mixson, Norm service guy
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Apr 15, 2026 -

Jay Buick GMC responded

Thank you for the wonderful review, Jordan! We’re thrilled to hear that you had a great experience with our service consultant at Jay Buick GMC Bedford. Your recommendation means a lot to us. We look forward to serving you and your friends and family in the future! Jay Buick GMC Bedford Team

April 13, 2026

A very professional staff. I had a wonderful experience and would refer others to the dealership. More

by pattybounds
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Jay Buick GMC responded

Thank you for your feedback, Patty! We appreciate your kind words about our professional staff and are delighted to hear that you had a wonderful experience at Jay Buick GMC Bedford. Your willingness to refer others means a lot to us. We look forward to welcoming you back in the future! Jay Buick GMC Bedford Team

April 05, 2026

It was great, customer service was amazing and professional interactions. Glad I choose Jay Buick. More

by cdjones54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alann
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March 31, 2026

Customer service was excellent, sales person was knowledgeable,courteous, understanding will send more customers to jay buick gmc. More

by CHRIS G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John?
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March 30, 2026

I would recommend having the oil changed at the dealership as long as it doesn’t take 5 hours like it did this time. More

by kimmi4life
Recommend Dealer
Yes
Employees Worked With
John the service advisor and Damond technician
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March 30, 2026

Very very nice and friendly, I bought 3 cars from here, so I felt very comfortable More

by msmb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2026

Yall had my car for 3 days i paid 400 and my car is doing the same thing i complained about from the beginning, your service sucks More

by pamela.scott4565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2026

My service representative was excellent, and I couldn’t have had a better person. Take care of me.. I will be glad to come back to your service centre More

by tjrnowicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
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