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Jeep Chrysler Dodge RAM of Ontario

Ontario, CA

4.6
438 Reviews

1202 Auto Center Dr

Ontario, CA

91761

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438 Reviews of Jeep Chrysler Dodge RAM of Ontario

October 09, 2022

The Ontario Auto Center has been quite efficient with their service. Charlie was ready sooner than promised running smoothly… owner’s in happy place! Thank you Carl More

by rchalton823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl & Dan
Oct 10, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We are so happy that you Charlie made sure you had a smooth experience! Hope to see you again! Regards, Chris Howard General Sales Manager chris@jcdontario.com

October 09, 2022

Carl was able to take care of me and got everything done that I ask for even one that I did not know about. Everyone did a great job. I only let the service department work on my car whenever I need it. More

by planecollector83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Crocker
Oct 10, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Please let us know if we can help you with anything else. Regards, Chris Howard General Sales Manager chris@jcdontario.com

October 04, 2022

Reggie my salesperson was great, very knowledgeable, approachable, and new exactly what I wanted. Def would refer my friends and family looking for a truck to him More

by Fari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie
Oct 05, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We are ecstatic to hear that you had an enjoyable experience here with Reggie. Congrats on your new truck and we hope to see you again! Regards, Chris Howard General Sales Manager chris@jcdontario.com

October 01, 2022

Freddy and the sales team and Chris in contracts were all great to work with and made the process very easy. More

by TQ77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Arvayo
Oct 03, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We are so proud to hear that Freddy and Chris made sure you had an easy visit! Can't wait to see you back here again! Regards, Chris Howard General Sales Manager chris@jcdontario.com

September 23, 2022

Ryan was very helpful and prompt. Excellent service. Total redemption from my last experience here. More

by Stoked51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RyAn
Sep 26, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Ryan is awesome and it's no surprise that he took such great care of you! Hope to see you back here again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

September 22, 2022

Service was great. People were friendly and helpful. Brought my truck in for it's first service and they did a great job. More

by zuroff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Goodermont
Sep 23, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. We look forward to serving you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

September 09, 2022

The quality of service was spectacular the level of professionalism was excellent and I will mention the name of the person who assisted me Ryan Welllock was the person who assisted me was in communica More

by Ibanezken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan wellock in service
Sep 12, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Ryan! Can't wait to see you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

August 06, 2022

My Sales person Freddy A again delivered as promised. The new Ram TRX i ordered from Freddy A (my 4th vehichle with Ontario and Freddy) was delivered as promised. Finance was quick and professional. See More

by Leon P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Arvayo
Aug 08, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Hi Leon, we are happy that Freddy worked hard to get you into a new RAM! We look forward to working with you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

April 17, 2022

We just recently got a jeep Sahara from this guys and Leo the sales guy and his supervisor made promises and never delivered specially a promise that they made to my 12 year old son related to our car buying More

by ricardogbcancan
Recommend Dealer
No
Employees Worked With
Leo, supervisor
Apr 21, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Ricardo, I am so disappointed to hear of such a massive miscommunication. The team and I have been trying to reach you in order to resolve this as quickly as possible. Please contact me at your earliest convenience. Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

February 28, 2022

Stay away from this dealership! ! Brought my car in for an 11:30 “appointment” and waited in the service line for an hour. I scheduled the appointment to have mud flaps installed, w More

by katerina
Customer Service
Recommend Dealer
No
Employees Worked With
Service manager
Mar 01, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Katerina, We understand your time is valuable and it was never our intention to waste it. We appreciate you bringing this to our attention, as we must do a better job of communicating to our customers about the amount of time it will take to complete services on their vehicle. Should you like to discuss your recent visit in any further detail, please contact me. I'm here to help. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

Mar 01, 2022 -

katerina responded

Thanks Kirk. I don’t think there’s much you can do about it now as the damage has already been done. As a working mother with a toddler at home and another on the way my time is, indeed, quite valuable. The service I was seeking (as stated above) was mud flap installation and it is obscene that such a simple service would entail my having to leave my car there overnight. Especially since I was given an “appointment”. Re-classifying an appointment as a “drop-off time” is a new one. Good luck with that. And, as I read through others’ reviews, I’m not alone in my frustration. Kind words in response to a negative review are, unfortunately, not an excuse for poor service. I have been robbed of my time and am left feeling angered and discouraged by the experience. I have posted my review as a warning to others, as I suspect my words will be falling on deaf ears. This was exemplified by the smug and insincere “apology” I received yesterday from your colleague who purported himself to be the service manager - “Dave” I believe was his name.

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