Jenkins Hyundai of Leesburg - Service Center

Service The service representative and mechanics do a good job. The oil change are quick and the car clean when done. Our salesperson is great always concer The service representative and mechanics do a good job. The oil change are quick and the car clean when done. Our salesperson is great always concern if there a problem that the car greying service. More

Consistent, Respectful & Excellent Service Routine oil change for 2013 Elantra - drove out of dealership in brand new 2015 Elantra! The bottom line is - the dealership is in the business to ma Routine oil change for 2013 Elantra - drove out of dealership in brand new 2015 Elantra! The bottom line is - the dealership is in the business to make money & my main concern is to enjoy life while I can as best as a person can. Don't sweat the small stuff - pick your battles. Did I get the best deal of any dealership on earth - only God knows! But I am extremely happy & very satisfied with my experience with Jenkins Hyundai over the past 2+years! So it's a win-win for everyone! I highly recommend Jenkins Hyundai - go see Greg Jones! He's one of the good guys - polite, professional & he knows what you need to know to love the Hyundai vehicles! More

WORST EXPERIENCE EVER WITH A CAR DEALER!!!!!!! This dealership has cost us quite a bit of time and money resolving a serious problem with our new car.. Our experience with this dealer and with Hyu This dealership has cost us quite a bit of time and money resolving a serious problem with our new car.. Our experience with this dealer and with Hyundai in general has been fairly poor. The first problem was the replacement of the sunroof control panel, which had glue on it from the packing material, which neither they nor we could remove. This took time to order the new part, then to install it. I couldn't believe Hyundai would use a product that would cause this problem. We were concerned that the gas mileage was not as stated. They told us that when it was broken in, the mileage would increase. So far, with 8200 miles on the car, the mileage is no where near what was advertised. Now for our MAJOR PROBLEM: Within one week of Jenkins changing our oil, (which they had told us had to be done at their dealership to keep our warranty) and with only 5200 miles on this car the motor quit. It had a massive oil leak which stained our driveway with a "pond" size leak. It also wound up with oil all over the engine and all over the underside of the car. It had to be towed to the dealership, as the car was smoking for awhile and would not start. It took almost three weeks to receive and replace the engine. When this occurred, the dealership told us that they would submit the estimate of $1400 to Hyundai to repair the driveway. It required a sealant to be put on and a painted surface to be applied. They informed us that even if Hyundai would not take care of the problem, that Jenkins would. Almost three months later, they informed us that Hyundai would not take care of the driveway and offered us $500 in services or $300 cash. This will not take care of the problem as my husband is 75 years old. This would put a great strain on him at this age. We did not cause this problem and our insurance will not cover this damage. I find it reprehensible that neither Jenkins nor Hyundai will stand behind their word. If we accept the $300, we will still have to pay $1100 for the balance of the paint job. Again, this was in no way our fault. Al lastly, we asked to have the warranty extended by 5200 miles, as the motor was new. This they also refused to do. Truly, I am fed up with this dealer. This was the first new car we have purchased in many years and it was the first time we have purchased a foreign car. It has not been a positive experience. We have spent many trips and phone calls to this dealer to try to get results. We were put off for months, then told we would not be reimbursed. I would not recommend this dealer to anyone. The buying experience was overwhelming, better than most, but after that you are basically on your own. The attitude certainly changed as our problems mounted. More

Jenkins Botched Oil Change, Now Major Domino Repairs. Let me start out stating I had been a loyal Jenkins customer since 2007, when I bought my Sonata. I let the Jenkins Hyundai Dealership in Leesburg do Let me start out stating I had been a loyal Jenkins customer since 2007, when I bought my Sonata. I let the Jenkins Hyundai Dealership in Leesburg do all my maintenance , oil changes, warranty repairs, and recall work.My Sonata's milage is only 56000, and has always been well maintained.. I was always told they are the only ones that can properly care for my car. I bought into this, hook, line , and sinker. In October of 2014 on a Friday in the late afternoon I went in for my regular oil change. The Jenkins Service Dept. completed the oil change, and did their multi-point inspection ,and informed me everything was fine and that I would need a new air, and cabin filter soon. I paid my charges and drove home to Inverness 40 miles away. Within days visitors to my home made me aware of fresh puddles of oil on my blacktop driveway. Having never leaked auto fluids on my driveway before and having just been inspected by Jenkins Hyundai earlier that week and given a clean bill of health, I assumed the oil was from a visitor's auto. For days I keep seeing fresh oil puddles , then I realize it's my Sonata. I checked my dipstick and noticed I was very low on oil. Panicked I call the Jenkins Service Dept. I seemed to have caught them off guard, they seem embarrassed when I told them they had recently done my oil change. Their demeanor also changed, they now acted guarded. They actually told me to drive my car that was now leaking ,and low on oil 40 miles to their dealership so they could look at it. A few days later I TOWED my Sonata at my expense 40 miles back to their dealership. They looked at it and informed me, that my oil pan drain plug was not screwed in properly.They screwed it in added oil ,and told me I was good to go.No apology at all. I had also now noticed oil on my alternator, and actually brought this issue to their attention myself. why they did not notice this, I don't know .Aren't they the mechanics?. Twenty minutes later I was told my front valve cover gasket was now leaking also. Mind you days earlier they had inspected my car and I had no leaks. After their botched oil change I now had two. I then pay Jenkins to replace my valve cover gasket which by the way they had just replaced two and a half years prior. Wonderful, this is starting to cost me real money. I pay and drive home. Guess what? I keep seeing dripping oil for weeks under my car, and make multiple return visits to their Service Dept .At first I am told the drips are from residual oil from my previous leaks.This went on for weeks. Finally I get the news that my air conditioner compressor was now leaking oil also. This is a costly MAJOR repair. Jenkins informed me I would be responsible for this cost also. They swear that none of these issues are connected. But...a few weeks earlier they had given my car a clean bill of health, and after their botched oil change, I am now needing major costly repairs done on my Sonata. I was not born yesterday, this is too much of a coincidence for me. Jenkins Hyundai of Leesburg has refused to take responsibility for anything. They did however offer to do the repairs I now needed , but I would be responsible for ALL COST. To this day I am out well over $1100.00 for towing charges, a new gasket, and new AC unit. And who knows what damage running my car low on oil did. I could spit nails at these guys. An interesting note.... Tom , my service advisor told me the Hyundai Service Dept. survey I filled out a few days after my botched oil change, where I told Hyundai of all my issues, reflected badly on him.I assume I embarrassed someone there.On a visit to their service Dept. a few weeks later my AC unit compressor was suddenly found to be leaking oil. I just think this timing is very unusual. More

Unhappy Hyundai Tucson V6 Silver 2006 VIN KM8JN12D26U285700 May 13, 2014 – odometer 68,628. Brake pedal went all the way to the floor. May 13, 2014 – brak Hyundai Tucson V6 Silver 2006 VIN KM8JN12D26U285700 May 13, 2014 – odometer 68,628. Brake pedal went all the way to the floor. May 13, 2014 – brakes were bled May 14, 2014 – Took car to Jenkins Hyundai of Leesburg. Technician said he could not duplicate problem. Luke Platt, Senior Service Advisor said, “There is nothing wrong with the car.” He also stated, “It is normal for the brake pedal to go all the way down to the floor when constant pressure is applied.” I disagreed. I drove the car away. May 21, 2014 – The problem appeared again. Brake pedal went all the way to floor, but only when the car was running. May 22, 2014 – Returned the vehicle to Jenkins. A technician stepped on the brakes with the engine off. Pressure remained constant. The vehicle was started. The brake pedal went all the way to the floor. I left the vehicle at Jenkins. May 23, 2014 – I called Jenkins. Luke Platt said, “There is nothing wrong with your brakes.” I went to Jenkins to pick up car. I decided the car was unsafe. I spoke with the Service Manager. I left very unhappy. The Service Manager did come out to the car as I was leaving and said that the brakes system had been flushed and refilled. He indicated that one of the bleeder screws was loose and that let air into the lines. I drove the car away. I pressed on the brake pedal with the car running and the brake pedal went all the way to the floorboard. I went to Above Automotive in Leesburg. The mechanic said that it is not normal for a brake pedal to go all the way to the floor. I believe Jenkins Hyundai of Leesburg put myself and my wife in danger by not repairing the vehicle. The Service Advisors stated that they couldn’t just throw parts at the car to fix it and still claimed that the problem did not manifest itself to the technicians. I contacted Fidelity Warranty Services. They stated that the warranty would be good with an independent garage. I parked the car and will have Above Automotive fix it on Wednesday May 28, 2014. More

Took vehicle in for small oil leak. Herb, the service writer informed me that the oil plug was left slighty loose from an oil change at a different place (Mobil 1). Mechanic tightened the oil plug, clean writer informed me that the oil plug was left slighty loose from an oil change at a different place (Mobil 1). Mechanic tightened the oil plug, cleaned all plastic shields under the vehicle, and even performed a 39 point inspection. Herb told us there may be another leak and to keep an eye on the plastic shields for oil. Within a week there was oil on the plastic shields. Placed a service call to Jenkins Hyundai leesburg. Cory, our second service writer was also very courteous. After the mechanic inspected th car, an oil leak was discovered at the oil pan. The machanic removed the oil pan, replaced the gasket, cleaned the plastic shields, performed a 39 point inspection. They even washed th car. So far, Jenkins Hyundai Leesburg service department, Herb and Cory have been great to deal with. More

The dealership has been truly exceptional. All issues are resolved immediately. Customer service is second to none. The service advisors see you immediately upon arrival and are very happy to address y are resolved immediately. Customer service is second to none. The service advisors see you immediately upon arrival and are very happy to address your needs. All services are completed in a timely manner and all services are explained before and after. Any questions that I have are answered in a manner that is very understandable. The vehicle has been virtually problem free since it was purchased. The entire staff at the dealership are very friendly and outgoing. I would recommend the dealership to anyone looking to purchase a vehicle or seeking service. More

Well, I needed 2 new tires. When they came in, something went wrong because the tires that came in were not the right size. They made it right though. I got the use of a loaner while the correct tires came went wrong because the tires that came in were not the right size. They made it right though. I got the use of a loaner while the correct tires came in. What impressed me the most about my experience at this dealership was how I was treated by Mr. Robert Toppi. Even though there was a mix-up, he made it all a pleasure. xxxx of a nice guy. And it really seemed like he "owned" the problem. He dove in and did what he could to make things better. The free loaner was nice too. Robert simply made it an enjoyable transaction. My car got a free car wash too when it was all over. And Robert followed up with me again to apologize for the mix-up and to make sure I was satisfied with how they resolved everything. I like that guy... More

I have purchased 2 cars from this dealership. Had I known then what I know now, I would have never done so. I was "sold" on the road hazard for my first purchase by the financial rep. I was told it would cov then what I know now, I would have never done so. I was "sold" on the road hazard for my first purchase by the financial rep. I was told it would cover replacement of tires when it was needed. A few months later I purchased my second car. When my tires on the first car came to the point of needing replacing, I returned to the dealership. I was told that they would not replace the tires as it was not a "tires for life" contract. I took the matter up with the general manager and he told me he would NOT replace the tires, no matter what I was told. I asked to see the financial rep that had sold it to me and was told "he no longer works here". The manager said "What do you expect me to do"? I told him to honor the verbal understanding and he said no. I then asked for a refund of the policy I was sold and was told "No, that is an independant vender, and we can not do that". I read the contract, and it is not what I was lead to believe it was. I am VERY upset with the poor customer service I recieved in this matter. I was not even offered an "I'm sorry" in this matter. I will never do business with Jenkins again. I love my cars, but will find other dealerships to deal with. More