Jenkins Hyundai of Ocala - Service Center

Great job Keith always provides great customer service. I will keep bring my car back for service. Was taken care of quickly. And work done for price stated Keith always provides great customer service. I will keep bring my car back for service. Was taken care of quickly. And work done for price stated More

Excellent service dept - sales rude and obnoxious Visits to service dept have been best experiences ever. Sales dept, specifically the managers, we're rude, demeaning and obnoxious. Very happy with t Visits to service dept have been best experiences ever. Sales dept, specifically the managers, we're rude, demeaning and obnoxious. Very happy with the 2013 Elantra purchased, but asked how they arrived at the final price. I rough figured about a thousand less. I was told if I didn't like the price, I should have bought a less expensive vehicle, another mgr told me I shouldn't have signed anything, all dealers have hidden costs. All I wanted was a clear explanation. Sent same review to corporate - nothing, no calls. Have purchased two vehicles from Jenkins, I won't make that mistake again. More

Jenkins Hyundai Service I have had a lot of interface with different vehicle service departments, but Jenkins of Ocala stands head and shoulders above all of them. What mak I have had a lot of interface with different vehicle service departments, but Jenkins of Ocala stands head and shoulders above all of them. What makes Jenkins different is the professionalism of their staff and the assurance that service or repairs will be done right the first time. Pete Palys, my service writer, is knowledgeable, informative, and never appears as being unconcerned or pushy when I bring my vehicle for service. Ron Thompson, the technician whom I request to perform the service or repairs on my vehicle treats my vehicle as if it his own. Even though these two employees of Jenkins Hyundai are the ones who I have the most interface with for the past four years, I suspect that my experience with them is the culture of this dealerships service department. More

Scheduled Oil Change I was in and out in less than an hour. Your staff is always so friendly. My only complaint at all is the "free" car wash you provide from Soapy's. I h I was in and out in less than an hour. Your staff is always so friendly. My only complaint at all is the "free" car wash you provide from Soapy's. I have taken advantage of this 3 times now and each time, my car was dirtier when I left there than when I drove in. I liked it much better when your service department washed my car, you did a much better job. The only reason I bring this up is if you are paying Soapy's for this service, you shouldn't be. Just wanted to let you know. Jenkin's Hyundai is fabulous, Soapy's, not so much! More

We went in for an oil change on our third Sonata, a 2011 model. While there we looked at a 2012 Sonata Limited and ended up with an offer we could not refuse. We have had experience with Jenkins Hyundai model. While there we looked at a 2012 Sonata Limited and ended up with an offer we could not refuse. We have had experience with Jenkins Hyundai since our first Hyundai (a 2006 Sonata) and could not be happier with the service. The service representative, Aaron, has always been exceptional. He has always explained what was to be done and, when the unexpected occured, he answered all of our questions as to why the extra expense (or work) was required. The sales staff at Jenkins Hyundai is exceptional also. Always acting in a low pressure manner but always having the answer to your questions about the vehicles and the advantage of upgrading to a newer or better product. We have always been happy with their evaluation of our trade-in vehicle. We have been happy with our experiences with our Hyundai Sonatas and have the highest regard for the Hyundai company and Jenkins Hyundai of Ocala. Jenkins Hyundai of Ocala, Florida should be held as a model for all automobile dealers to emulate. Their service and sales staffs are unbeatable! More

My mother brought in her car with 15K on the odometer. She was told the cabin filter needed to be changed and the throttle body and fuel injection system required cleaning and tuning. Also a four wheel al She was told the cabin filter needed to be changed and the throttle body and fuel injection system required cleaning and tuning. Also a four wheel alignment was required for a discount rate of $290.00. I spoke with the service tech, Keith Andrews and he was quite sarcastic with me over the phone. He tried to charge her $79.00 for tire rotation and balance on top of the $290.00. I said Sam's club will do it cheaper. He told my mother Sam's does not offer the service and that he unlike her son has her safety in mind. He also wrote on her paperwork....owners son prevented service department from completeing required work for safety. I plan on speaking with the service manager, but I am sure he will take his employeee's word and brush me off. Avoid this dealership. More

I have bought two cars from this dealership,the service is excellent, very friendly staff. They help you in every step of the way either buying a new car or when getting car service. The overall experience is excellent, very friendly staff. They help you in every step of the way either buying a new car or when getting car service. The overall experience has been great. Great service. Good waiting room with donuts and coffee. More