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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,444 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,444 reviews

July 18, 2025

Horrible service job incomplete, lack of communication they made me feel the lowest I’ve ever felt, rude and disrespectful. Especially Hector. Cal ignored my calls. I still don’t have the problem fixed, b More

by destinycarter83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Anonye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Jul 27, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Destinycarter83, Thank you for your feedback. We understand your frustration and are sorry to hear that your experience didn’t meet your expectations. While we can’t discuss all the details of your service visit publicly, we do want to clarify a few things. Our team works hard to assist every customer in a timely and respectful manner, and we take communication seriously. If there were moments where you felt otherwise, that was never our intent. Regarding your warranty and the part ordered, it’s important to note that some warranty parts must be approved and shipped by the manufacturer, which can sometimes cause delays outside of our control. We do our best to keep customers informed throughout that process. As for loaner vehicles and financial assistance, we try to offer options when they’re available, but they are based on inventory, eligibility, and warranty provider terms. We understand how important transportation is, especially with a busy schedule, and we regret if this caused any disruption for you. We value your business and would like the opportunity to work toward a resolution. If you’re willing, please reach out to our service management team directly so we can revisit your concerns.

July 17, 2025

Was at service center for well over 3 hours for a "scheduled oil change". At least 3 others arrived after me, received service and checked out. More

by dutcheshill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Dutcheshill, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We understand how frustrating it can be to wait longer than expected, especially for a scheduled service. While we strive to honor all appointment times, there are occasions when unexpected factors or vehicle needs may cause delays. That said, your time is valuable, and we’re actively working to improve efficiency and communication in our service process. We appreciate your patience and the opportunity to serve you, and we hope to provide a smoother experience on your next visit.

July 17, 2025

I’ve had nothing but great experiences with Jeremy Franklin Mitsubishi. From buying a new car to services. Overall great experience all around. More

by Desteny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Desteny, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! Thank you so much for your kind words and continued support! We're thrilled to hear that you've had great experiences with us—from purchasing your new vehicle to receiving service. Our team at Jeremy Franklin Mitsubishi is committed to providing exceptional customer care every step of the way. We truly appreciate your loyalty and look forward to serving you again in the future!

July 14, 2025

Good service Done Everyone was so friendly I would refer friends to go there Excellent More

by roxiemrose38
Recommend Dealer
Yes
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Jul 17, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Roxiemrose38, thank you so much for your high rating! Thank you for the kind words! We’re glad to hear you had a great experience and that our team made you feel welcome. We truly appreciate your recommendation and look forward to helping your friends with the same excellent service. Thanks again for choosing Jeremy Franklin Automotive!

July 12, 2025

The BEST experience EVER buying a car! Highly recommend to anyone looking to get a great car, effortlessly. Jeremy Franklin's delivers!! More

by tyrazimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tyrazimm, we're glad you had such a wonderful experience with us! We're honored to hear this was the BEST car-buying experience you've ever had. Our team works hard to make the process smooth, stress-free, and enjoyable, so it's great to know we delivered. We truly appreciate your recommendation and are grateful you chose Jeremy Franklin Automotive! Thank you, and have a fantastic day!

July 11, 2025

I bought my car 15 years and service there only speaks for itself that's good More

by gwhiteside
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Gwhiteside, we really appreciate your feedback! Thank you for your continued trust and loyalty over the past 15 years! We're honored to have been your go-to place for both purchasing and servicing your vehicle. Your support truly means a lot, and we're proud that our service has consistently spoken for itself. We look forward to many more years of taking care of you and your vehicle!

July 10, 2025

It was an easy experience. Now I don't like to be forced to write a review or told how long the review should More

by erinadams52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Erinadams52, we really appreciate your positive review! Thank you for your feedback and for sharing your experience! We're glad to hear it was an easy process for you—that’s exactly what we aim for. We completely understand and respect your thoughts on reviews, and we truly appreciate you taking the time to leave one. Your input means a lot to us!

July 04, 2025

very helpful, they were patient and understanding, answered any questions i had and made the proccess smooth and easy More

by zell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Zell, thank you for the kind words! We're so glad to hear that our team was helpful, patient, and made the process smooth and easy for you. Providing a stress-free experience and answering all your questions is what we’re here for. We truly appreciate your feedback and hope you’re enjoying your new vehicle!

July 02, 2025

Excellent service Great people easy and very quick to help and get you what you want More

by JOSHUAMCCULLOUGH66
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Jul 04, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Joshuamccullough66, thank you for the high star rating! Thank you so much for the kind words! We're thrilled to hear you had an excellent experience with our team. Providing quick, friendly, and helpful service is what we strive for every day. If there’s ever anything else you need, we’re always here to help. Enjoy your new ride!

June 26, 2025

So far I have no problem with the dealership since i've owned my vehicle They're very helpful More

by cantrellbrian7
Recommend Dealer
Yes
Employees Worked With
Craig
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Jun 30, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Cantrellbrian7, thank you for sharing your positive experience! Thank you for your feedback! We're happy to hear that you've had a positive experience with us and that our team has been helpful throughout your ownership. If you ever need anything in the future—whether it's service, questions, or just support—we’re always here for you. Thanks for being part of the family!

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