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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.5
1,164 Reviews
Call Dealership (816) 523-6900
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6300 E 87th St

Kansas City, MO

64138

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1,164 Reviews of Jeremy Franklin Mitsubishi of Kansas City

July 15, 2015

Deceitful salesmen! Do not use salesman JESSE HARDIN!! He is the true poster-child of a deceitful salesman who wants to screw you. The faculty and other employees were ve More

by Shough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Hardin
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Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. and Mrs. Hough came in to our dealership and Mr. Jesse Hardin was their sales associate. Mr. Hardin had two other customers in attendance that he was working with when he met with and greeted the Hough family. The vehicle’s MSRP that Mr. and Mrs. Hough were interested in purchasing was $22,290.00. However, we sold it to Mrs. Hough at $24,200 due to the fact that they had a 2002 Trailblazer that had 191,000 miles on it, and was in very poor condition, plus they currently still owed a balance of $1,800.00. Kansas City Market value on the Trailblazer is $890.00. The financial institution would have considered the trailblazer as a negative equity situation, thus we were able to over allow compensation to Mr. and Mrs. Hough for their trade in, showing $2,800.00 trade in allowance, which makes the difference the same. Example: $22,290.00 Price $24,200.00 Price -$ 890.00 Trade -$ 2,800.00 Trade $21,400.00 Difference Price $21,400.00 Difference Price Mr. and Mrs. Hough did not pay more for this vehicle. In addition, Mr. and Mrs. Hough were issued a check in the amount of $1,000.00 cash back that we did not adjust to the price. We were trying to explain this to Mr. and Mrs. Hough, but they were so upset and incapable of listening to what was being said. That they just kept demanding us to lower the price and that was primarily their main focus. Perhaps, in Mr. Hardin’s addressing two separate customers and preparing the Hough’s paper work, he may not have heard correctly and or answered inadvertently regarding his father’s plaque. Surely, no dishonesty was intended. Mr. Hardin is highly regarded as an honest individual, both by his colleagues and customers of Jeremy Franklin Mitsubishi with an excellent record of 13 years of service. We would welcome the opportunity to speak with Mr. and Mrs. Hough to reiterate what we previously tried to explain should they provide us the opportunity. Sincerely, Hector Espinosa General Manager

Jul 29, 2015 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. Mr. and Mrs. Hough came in to our dealership and Mr. Jesse Hardin was their sales associate. Mr. Hardin had two other customers in attendance that he was working with when he met with and greeted the Hough family. The vehicle’s MSRP that Mr. and Mrs. Hough were interested in purchasing was $22,290.00. However, we sold it to Mrs. Hough at $24,200 due to the fact that they had a 2002 Trailblazer that had 191,000 miles on it, and was in very poor condition, plus they currently still owed a balance of $1,800.00. Kansas City Market value on the Trailblazer is $890.00. The financial institution would have considered the trailblazer as a negative equity situation, thus we were able to over allow compensation to Mr. and Mrs. Hough for their trade in, showing $2,800.00 trade in allowance, which makes the difference the same. Example: $22,290.00 Price $24,200.00 Price -$ 890.00 Trade -$ 2,800.00 Trade $21,400.00 Difference Price $21,400.00 Difference Price Mr. and Mrs. Hough did not pay more for this vehicle. In addition, Mr. and Mrs. Hough were issued a check in the amount of $1,000.00 cash back that we did not adjust to the price. We were trying to explain this to Mr. and Mrs. Hough, but they were so upset and incapable of listening to what was being said. That they just kept demanding us to lower the price and that was primarily their main focus. Perhaps, in Mr. Hardin’s addressing two separate customers and preparing the Hough’s paper work, he may not have heard correctly and or answered inadvertently regarding his father’s plaque. Surely, no dishonesty was intended. Mr. Hardin is highly regarded as an honest individual, both by his colleagues and customers of Jeremy Franklin Mitsubishi with an excellent record of 13 years of service. We would welcome the opportunity to speak with Mr. and Mrs. Hough to reiterate what we previously tried to explain should they provide us the opportunity. Sincerely, Hector Espinosa General Manager

Helpful
July 15, 2015

"Thanks Jeremy Franklin of Kansas City" Excellent customer service from our sale person Brandon Brown, he was very concern about our needs for buying a car. Brandon was very friendly and kn More

by keyana3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown and Joshua Espinosa
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Helpful
July 14, 2015

Great Experience TJ Clark is the best salesman ever! He was very knowledgeable with the Lancer and made us feel very good purchasing our car from Jeremy Franklin Mitsu More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
Report | Print
Helpful
July 12, 2015

Thanks Deon Willis I had one of the best experience at jermey franklin with my salesman Deon Willis who got me into a nice car, He truly made my day, thanks! Happy custo More

by DPruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon willis
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Helpful 1
July 12, 2015

great experience T.j. was very friendly and informative of the vehicles. He answered all my questions. All the other staff was friendly. They stayed late and worked wi More

by jobinns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Clark
Report | Print
Helpful
July 10, 2015

Quick and easy Bought my first car from Jeremy Franklin, with the help of Deon he had me in and out in the car that I wanted in enough time to make it to work that n More

by Chey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon
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Helpful
July 10, 2015

the sells person was very patient and kind The sells person was very patient and kind and i would be happy to recommend this service again and i would happily recommend my family members More

by robin brown
Recommend Dealer
Yes
Employees Worked With
sheik obaya
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Helpful
July 09, 2015

My experience at Jeremy Franklin Mitsubishi Coming to Jeremy Franklin was well worth the trip. T.J. is very knowledgeable in his profession, he took good care of me and stayed with me though ou More

by xl702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J
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Helpful
July 09, 2015

Excellent Everyone was really helpful and my daughter found the "cute" car she was wanting. TJ was always also really easy to work with..we would recommend to More

by Zackary14
Recommend Dealer
Yes
Employees Worked With
TJ
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Helpful
July 09, 2015

Great Customer Service TJ Clark and Hector Espinosa we're GREAT! TJ Clark especially was warm, had great personality & made My Dad and I feel Valued, Respected & gave us a T More

by ChristinaMc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark and Hector Espinosa
Report | Print
Helpful
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