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Jerry's Chevrolet - Service Center
Baltimore, MD
195 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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195 Reviews of Jerry's Chevrolet - Service Center
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November 07, 2011
LONG STORY SHORT, IM A MILITARY SERVICE MEMBER IN TOWN VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD HER I WAS MILITARY BUT SHE TOOK OUR VEHICLE RIGHT AWAY. MY SUV IS A 2011 EQUINOX THAT WAS DIAGNOSED THAT NEEDED THE FUEL PUMP REPLACED. IT WAS FIXED AND OUT THE DOOR THAT EVENING AND OFF TO NAVAL STATION NORFOLK; ON TIME. THANK YOU SO MUCH JERRYS SERVICE. THANKS FOR HELPING MY FAMILY THANKS MS SUSAN AND HER TEAM. More
by walldog069
Employees Worked With
SUSAN HARTLOVE
Helpful August 19, 2011
They take forever to service vehicles and when you call to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to re to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to repair, but at least have a timeframe of when you think the car will be ready. More
by jng7
Employees Worked With
Nate Edwards
March 17, 2011
great experience, very friendly, polite and explained everything very well. Installed a GMPP turbo upgrade kit on my Pontiac Solstice. Finished on time, knew what they were doing. The technician explaine everything very well. Installed a GMPP turbo upgrade kit on my Pontiac Solstice. Finished on time, knew what they were doing. The technician explained everything to me and he was confident. the installation was great so far. recommend highly More
by eskanday
Employees Worked With
Kurt Anderson
December 11, 2010
I have been experiencing a grinding sound with my car. They knew exactly what it was from me describing it, before they even looked at the car. I would definitely recommend Jerry's. Kurt Anderson and Jill They knew exactly what it was from me describing it, before they even looked at the car. I would definitely recommend Jerry's. Kurt Anderson and Jill Billings were both a pleasure and got me in and out in record time! More
by luvinit22much
Employees Worked With
Kurt Anderson and Jill Billings
April 20, 2010
I stopped at Jerry's just to look. My salesman was great;friendly, courteous, @ helpful; not pushy . Next day I bought the car; first chevrolet I have had in years. Love it. Went back for oil change. great;friendly, courteous, @ helpful; not pushy . Next day I bought the car; first chevrolet I have had in years. Love it. Went back for oil change. I forgot to mention the one door lock that did not work. The service rep came out and told me it would be a little longer;they were replacing the door lock - no charge. He told me where the Body shop was because I had some small scratches from the ice sliding off my car. The Body Shop Mgr.(Bobby) was very helpfull. Because of all the snow, they were really busy. He said call him in 3 weeks & they could buff out the marks - no charge. I worked in retail and customer service is where you keep your customers or loose them forever. I have never experienced such excellent customer service as I did at Jerry's. They did everything possible to make sure I left there happy and satisfied. I will definitely be back More
by marycandle5
Employees Worked With
Bobby
